Associate Director of Client Services
Global Experience Specialists, Inc, Clifton, New Jersey, us, 07015
Overview
Job Category
:
Account Management and Client Services
Responsible for the planning, organizing, and monitoring of client services activities, focusing on enforcing standards/procedures that result in projects being on-time, within budget, and to the client’s complete satisfaction. It also entails full cycle management of all Client Services Managers throughout the respective region and assisting the Director of Client Services with department-wide initiatives.
Responsibilities
Structure, lead, train and develop Client Services staff
Serve as a member of the management team driving regional improvements in growth and profitability
Conduct interviews and make recommendations for new hires, consultants and replacement personnel
Administer annual reviews and recommend merit increases, while staying within company budget
Assist Client Services Managers achieve annual performance goals
Monitor daily workloads and account assignments, providing a balance between all Client Services Managers and assisting with individual tasks or whole projects during busy periods
Work to develop effective systems to streamline procedures and enhance overall group performance
Monitor and approve vacation requests, sick time, and expense reports
Ensure processes run smoothly on time, and results are executed without flaws
Ensure proper communication and resolve conflicts both internally and externally, resulting in smooth workflow from different departments including but not limited to Operations, Exhibitor Success, Graphics, Design and Business Development staff
Collaborates on account assignments as needed
Provide show-site support as needed
Production of events as assigned
Perform other duties as assigned and deemed necessary of the position
Qualifications
Bachelor's degree in marketing, communications, or another business-related field preferred
Minimum 2 years’ experience in a supervisory support role or equivalent; or demonstrated ability to lead people and get results through others
Experience in employee training, mentoring and development
Experience in convention and trade show industry preferred
Ability to communicate customer-focused concepts within, and outside, the department
Ability to manage multiple concurrent projects
Excellent communication skills and a demonstrated ability to reach people through highly developed verbal and written skills
Solid organizational and time management skills
Analytical and problem-solving skills
Travel required 30%+
Remote position, but to be located within an hour of a GES facility
Working nights and weekends when necessary
Position may require long hours for several months of the year. Work may be performed on the event floor, in noisy and crowded areas or in outside event locations
Can frequently encounter uncomfortable temperatures, dust and/or other conditions
Benefits Our team members are our family, so we help our team members care for their families. The rewards of joining GES are extensive. We offer a comprehensive benefits package to all full-time employees. Here are some of the highlights:
401K with company match
Wellness benefits
Employee assistance program
Vacation time
Community involvement opportunities
Team activities
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr
:
Account Management and Client Services
Responsible for the planning, organizing, and monitoring of client services activities, focusing on enforcing standards/procedures that result in projects being on-time, within budget, and to the client’s complete satisfaction. It also entails full cycle management of all Client Services Managers throughout the respective region and assisting the Director of Client Services with department-wide initiatives.
Responsibilities
Structure, lead, train and develop Client Services staff
Serve as a member of the management team driving regional improvements in growth and profitability
Conduct interviews and make recommendations for new hires, consultants and replacement personnel
Administer annual reviews and recommend merit increases, while staying within company budget
Assist Client Services Managers achieve annual performance goals
Monitor daily workloads and account assignments, providing a balance between all Client Services Managers and assisting with individual tasks or whole projects during busy periods
Work to develop effective systems to streamline procedures and enhance overall group performance
Monitor and approve vacation requests, sick time, and expense reports
Ensure processes run smoothly on time, and results are executed without flaws
Ensure proper communication and resolve conflicts both internally and externally, resulting in smooth workflow from different departments including but not limited to Operations, Exhibitor Success, Graphics, Design and Business Development staff
Collaborates on account assignments as needed
Provide show-site support as needed
Production of events as assigned
Perform other duties as assigned and deemed necessary of the position
Qualifications
Bachelor's degree in marketing, communications, or another business-related field preferred
Minimum 2 years’ experience in a supervisory support role or equivalent; or demonstrated ability to lead people and get results through others
Experience in employee training, mentoring and development
Experience in convention and trade show industry preferred
Ability to communicate customer-focused concepts within, and outside, the department
Ability to manage multiple concurrent projects
Excellent communication skills and a demonstrated ability to reach people through highly developed verbal and written skills
Solid organizational and time management skills
Analytical and problem-solving skills
Travel required 30%+
Remote position, but to be located within an hour of a GES facility
Working nights and weekends when necessary
Position may require long hours for several months of the year. Work may be performed on the event floor, in noisy and crowded areas or in outside event locations
Can frequently encounter uncomfortable temperatures, dust and/or other conditions
Benefits Our team members are our family, so we help our team members care for their families. The rewards of joining GES are extensive. We offer a comprehensive benefits package to all full-time employees. Here are some of the highlights:
401K with company match
Wellness benefits
Employee assistance program
Vacation time
Community involvement opportunities
Team activities
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr