Account Manager, Product Support
Caterpillar Financial Services Corporation, Peoria, Illinois, us, 61639
Career Area:
Sales
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you’re joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don’t just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Caterpillar’s Customer Solutions Core Regions Division is hiring a
Product Support
Account Manager
within the Managed Accounts team. This role will have
What You’ll Do (Job Duties)
Develop and execute account strategy to deliver business results
Accountable for Product Support with some sales for Cat products and services i.e. machines work tools, technology, parts, and solutions
Build strong customer relationships, become trusted advisor across their business
Maintain and drive customer loyalty
Contact for account questions and concerns
Work closely with Cat dealer network to support account portfolio needs
What You Have (Core Skills)
Customer Focus:
Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Effective Communications:
Ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Industry Knowledge:
Knowledge of the organization’s industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations.
Decision Making and Critical Thinking:
Knowledge of the decision‑making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Negotiating:
Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.
Account Management:
Ability to manage day‑to‑day activities, providing services and support to existing clients.
Top Candidates Will Also Have
Field experience working with Cat dealers and customers
Bachelors degree
Understanding of Caterpillar product line and solutions offerings
Business acumen i.e. sales variance management, machine value selling
Technical aptitude / mechanical background with heavy equipment
Additional Details
Travel: 50% (Domestic & International)
Territory/Accounts: Focused in U.S. and Canada
This position requires 5 days per week in the office (M‑F) when not traveling
About Customer Solutions Core Regions Division The Customer Solutions Core Regions Division is committed to solving customer challenges that extend beyond purchasing machines and parts. This team, alongside dealers, will engage more closely with customers, to create, customize and adapt solutions to meet their needs by leveraging the extensive range of offerings available today across products and services, digital and technology, rental and used, and financing. The division will be regionally on the unique needs of customers in core regions, focused on Americas North, Europe, Japan, Australia and New Zealand.
Summary Pay Range $128,470.00 - $192,710.00
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.
Medical, dental, and vision benefits*
Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
401(k) savings plans*
Health Savings Account (HSA)*
Flexible Spending Accounts (FSAs)*
Health Lifestyle Programs*
Employee Assistance Program*
Voluntary Benefits and Employee Discounts*
Career Development*
Incentive bonus*
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement
* These benefits also apply to part-time employees
This position requires working onsite five days a week. Relocation is available for this position. Visa Sponsorship is not available for this position.
Not ready to apply? Join our Talent Community.
Posting Dates January 21, 2026 - February 3, 2026
Any offer of employment is conditioned upon the successful completion of a drug screen.
Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.
#J-18808-Ljbffr
Sales
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you’re joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don’t just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Caterpillar’s Customer Solutions Core Regions Division is hiring a
Product Support
Account Manager
within the Managed Accounts team. This role will have
What You’ll Do (Job Duties)
Develop and execute account strategy to deliver business results
Accountable for Product Support with some sales for Cat products and services i.e. machines work tools, technology, parts, and solutions
Build strong customer relationships, become trusted advisor across their business
Maintain and drive customer loyalty
Contact for account questions and concerns
Work closely with Cat dealer network to support account portfolio needs
What You Have (Core Skills)
Customer Focus:
Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Effective Communications:
Ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Industry Knowledge:
Knowledge of the organization’s industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations.
Decision Making and Critical Thinking:
Knowledge of the decision‑making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Negotiating:
Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.
Account Management:
Ability to manage day‑to‑day activities, providing services and support to existing clients.
Top Candidates Will Also Have
Field experience working with Cat dealers and customers
Bachelors degree
Understanding of Caterpillar product line and solutions offerings
Business acumen i.e. sales variance management, machine value selling
Technical aptitude / mechanical background with heavy equipment
Additional Details
Travel: 50% (Domestic & International)
Territory/Accounts: Focused in U.S. and Canada
This position requires 5 days per week in the office (M‑F) when not traveling
About Customer Solutions Core Regions Division The Customer Solutions Core Regions Division is committed to solving customer challenges that extend beyond purchasing machines and parts. This team, alongside dealers, will engage more closely with customers, to create, customize and adapt solutions to meet their needs by leveraging the extensive range of offerings available today across products and services, digital and technology, rental and used, and financing. The division will be regionally on the unique needs of customers in core regions, focused on Americas North, Europe, Japan, Australia and New Zealand.
Summary Pay Range $128,470.00 - $192,710.00
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.
Medical, dental, and vision benefits*
Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
401(k) savings plans*
Health Savings Account (HSA)*
Flexible Spending Accounts (FSAs)*
Health Lifestyle Programs*
Employee Assistance Program*
Voluntary Benefits and Employee Discounts*
Career Development*
Incentive bonus*
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement
* These benefits also apply to part-time employees
This position requires working onsite five days a week. Relocation is available for this position. Visa Sponsorship is not available for this position.
Not ready to apply? Join our Talent Community.
Posting Dates January 21, 2026 - February 3, 2026
Any offer of employment is conditioned upon the successful completion of a drug screen.
Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.
#J-18808-Ljbffr