COMPENSATION
Pursuant to state regulations, the salary range is $120,000-$127,500plus bonus potential. Eligible to participate in the company benefits plan . We offer health, vision, dental, and pet insurance. We offer a 401(k) retirement plan, student loan assistance, licensing and continuing education reimbursement, parental leave, and housing allowances or gifts.
SUMMARY ThePortfolioManagerisprimarilyresponsibleforoverseeingon-siteoperationsfromthecorporatelevel across an assigned portfolio of residential housing communities. This position requires a combination of operationalandstrategicfocuswhiledirectlymanagingtheon-siteleaderstowardachievingoperational excellence in accordance with Cardinal Group and client standards. The incumbent is responsible for all aspects of their assigned communities, including compliance, staffing, resident satisfaction, occupancy, achievement of revenue targets, expense management, and other budgetary goals. This leader will provide our clients, our on-site Community Managers, and our residents with exceptional service in the execution of their essential functions.
RESPONSIBILITIES (Includingbutnotlimitedto)
Ensure adherence to the responsibilities and obligations of the Company’s Property ManagementAgreements(PMAs)inclosecollaborationwiththeDirector,Operationsandwith theCGClegalandcomplianceteamswhileservingasthekeypointofcontactbetweenCardinal Group HQ and the on-site teams for each assigned portfolio of communities.
Directlymanageeachon-siteCommunityManager,includingprovidingoperationalsupport, guidance,direction,professionaldevelopment,performancemanagement,andensuringthe execution of their essential functions in accordance with expectations.
Assistintheon-boardingofnewCommunityManagers,includingleadingthepreparationand executionoftheorientationagendaandcontinuedmentoring,additionaltraining,orsupport needed from hire through the first 90 days of employment.
Accountableforvariouskeyfinancialcomponentsrelatedtocommunityoperations,including payroll, bonus processing, accounts receivable, budget variance, etc.
Regularlyworktoincreasethelevelofengagement,teammembersatisfactionandexperience of all HQ and on-site team members within assigned communities.
Leadtheplanning,logistics,andexecutionoftheTURNprocessforeachcommunitywithinthe assigned portfolio of communities, including vendor management, invoicing, scheduling, etc.
Conductweeklyorbi-weeklygroupcallswithCommunityManagersfromeachoftheassigned communities within the portfolio.
Monitorandinstillurgencyrelatedtostaffing,includingTeamMemberretention,jobposting, candidate sourcing, interviewing, hiring, and onboarding.
Ensures adherence to client-required reporting processes, templates, and schedules.This includes,butisnotlimitedto,theannualplanningandbudgetpreparationprocess,weeklyand monthly reporting, and monthly financial reporting in partnership with the accounting team.
Motivatetheteamthroughpositiverecognitionandstrongleadershipgivingemphasisonthe company’s Culture of excellence, rooted in diversity, equity, and inclusion.
Prepare,analyze,andcommunicatevariousreportsweekly,monthly,quarterly,andannually aimed at tracking and forecasting community performance in each respective area.
With direction from the VP of Operations and/or Director of Operations, prepare annual operatingandcapitalbudgets,marketingplans,andbusinessstrategyforallcommunitieswithin the assigned portfolio.
In alignment with the Director, Operations vision for the assigned portfolio of communities, implement,executeon,andrevisedetailedsales,leasing,andoperationalplans,programs,and processes that lead initiatives to achieve occupancy and revenue goals.
Ensurethateachassignedcommunityadherestoallorganizationalpolicies,proceduresand practices, follow professional and regulatory standards, and further organizational success through flawless execution.
Travel to assigned communities required as the needs of the business dictate. Serve as temporaryon-sitemanagerialsupportintheabsenceofaCommunityManager,whetherdueto open positions, leaves of absence, or other situations as needed.
Client Relations:
Developandmaintainstrongbusinessrelationshipswithpropertyownership,overseeproperty management review, and manage investor/owner communications and reporting.
Lead monthly and quarterly calls with each client aimed at providing financial updates, operationalmetricsupdates,generalinformation,andtoanswerquestions/receivedirection.
Coordinate and conduct regular inspections of assigned communities to ensure proper curb appeal,leasingandmaintenanceoperations,anddeliveryofourbrandpromisetoresidents, team members, and the community at large.
Acquire,maintain,andcontinuallyexhibitastrongunderstandingofcommunityhousingmarkets acrossthecountry;understandtrends,economiccycles,andnewdevelopment;andbeprepared to proactively recommend and implement changes to ensure continued success regardless of market conditions.
Provide operational assessments as assigned, including written reports for new or existing communities,articulatingobservationsandrecommendationsforeachfacetoftheassessment.
Participateinannualbusinessplanning,Capex,PPMreviews,auditing,contractproposals,new businessresponsibilities,NAAleasereviews,andotheradministrativedutiesasassignedbythe VP of Operations and/or the Director of Operations.
ParticipateinnewbusinesspresentationsandassisttheBusinessDevelopmentTeamwith deliverables including but not limited to budgets, market studies, and pricing exercises.
Acquireandconsolidatefeedbackandinsightsintocompanyinitiatives,operationalprocesses, policies, and standard operating procedures.
Collaborate with other Cardinal Group operators with the aim of generating strategic, operational,financialorinvestmentrecommendationsforclientconsideration/implementation.
QUALIFICATIONS
Bachelor'sdegree
Successful leadership and motivation of direct reports in previous roles
Excellent time management and organization skills
Ability to meet strict deadlines and prioritize tasks
Excellent analytical skills, attention to detail and a strong work ethic
Ability to problem solve and find innovative solutions
Brings a positive attitude and great interpersonal skills required
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounterswhileperformingtheessentialfunctionsofthisjob.Reasonableaccommodationsmaybe made to enable individuals with disabilities to perform the essential functions.
Incumbents primarily work in an office environment but also have frequent exposure to outside of apartmentbuildingsandinallareasofthepropertyincludingamenitiesandhavefrequentexposureto outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/orhazardous.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by a Team Member tosuccessfullyperformtheessentialfunctionsofthisjob.Reasonableaccommodationsmaybemadeto enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the Team Member is regularly required to use hands to finger, type, handle, or feel and talk or hear. The Team Member regularly required to stand; walk; reach with handsandarms,andclimb,stoop,orsquat.TheTeamMemberisoftenrequiredtosit.Incumbentsmustbeabletophysicallyaccessallexteriorandinteriorpartsofthepropertyandamenitiesandmustbeable to work inside and outside in all weather conditions including, but not limited to rain, snow, heat, hail, wind and sleet.
TheTeamMembermustbeabletopush,pull,lift,carry,ormaneuverofficeproductsandsuppliesofup to twenty (20) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Routine local travel is required to attend training classes, client visits, or other situations necessary for theaccomplishmentofsomeorallofthedailyresponsibilitiesofthisposition.Overnighttravelrequired to attend company functions, training, property visits, and other situations necessary for the accomplishment of special projects that may be assigned from time to time.
Theabovejobdescriptionisnotintendedtobeanall-inclusivelistofdutiesandstandardsofthe position.Incumbentswillfollowanyotherinstructions,andperformanyotherrelatedduties,as assigned by their Team Leader.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr
SUMMARY ThePortfolioManagerisprimarilyresponsibleforoverseeingon-siteoperationsfromthecorporatelevel across an assigned portfolio of residential housing communities. This position requires a combination of operationalandstrategicfocuswhiledirectlymanagingtheon-siteleaderstowardachievingoperational excellence in accordance with Cardinal Group and client standards. The incumbent is responsible for all aspects of their assigned communities, including compliance, staffing, resident satisfaction, occupancy, achievement of revenue targets, expense management, and other budgetary goals. This leader will provide our clients, our on-site Community Managers, and our residents with exceptional service in the execution of their essential functions.
RESPONSIBILITIES (Includingbutnotlimitedto)
Ensure adherence to the responsibilities and obligations of the Company’s Property ManagementAgreements(PMAs)inclosecollaborationwiththeDirector,Operationsandwith theCGClegalandcomplianceteamswhileservingasthekeypointofcontactbetweenCardinal Group HQ and the on-site teams for each assigned portfolio of communities.
Directlymanageeachon-siteCommunityManager,includingprovidingoperationalsupport, guidance,direction,professionaldevelopment,performancemanagement,andensuringthe execution of their essential functions in accordance with expectations.
Assistintheon-boardingofnewCommunityManagers,includingleadingthepreparationand executionoftheorientationagendaandcontinuedmentoring,additionaltraining,orsupport needed from hire through the first 90 days of employment.
Accountableforvariouskeyfinancialcomponentsrelatedtocommunityoperations,including payroll, bonus processing, accounts receivable, budget variance, etc.
Regularlyworktoincreasethelevelofengagement,teammembersatisfactionandexperience of all HQ and on-site team members within assigned communities.
Leadtheplanning,logistics,andexecutionoftheTURNprocessforeachcommunitywithinthe assigned portfolio of communities, including vendor management, invoicing, scheduling, etc.
Conductweeklyorbi-weeklygroupcallswithCommunityManagersfromeachoftheassigned communities within the portfolio.
Monitorandinstillurgencyrelatedtostaffing,includingTeamMemberretention,jobposting, candidate sourcing, interviewing, hiring, and onboarding.
Ensures adherence to client-required reporting processes, templates, and schedules.This includes,butisnotlimitedto,theannualplanningandbudgetpreparationprocess,weeklyand monthly reporting, and monthly financial reporting in partnership with the accounting team.
Motivatetheteamthroughpositiverecognitionandstrongleadershipgivingemphasisonthe company’s Culture of excellence, rooted in diversity, equity, and inclusion.
Prepare,analyze,andcommunicatevariousreportsweekly,monthly,quarterly,andannually aimed at tracking and forecasting community performance in each respective area.
With direction from the VP of Operations and/or Director of Operations, prepare annual operatingandcapitalbudgets,marketingplans,andbusinessstrategyforallcommunitieswithin the assigned portfolio.
In alignment with the Director, Operations vision for the assigned portfolio of communities, implement,executeon,andrevisedetailedsales,leasing,andoperationalplans,programs,and processes that lead initiatives to achieve occupancy and revenue goals.
Ensurethateachassignedcommunityadherestoallorganizationalpolicies,proceduresand practices, follow professional and regulatory standards, and further organizational success through flawless execution.
Travel to assigned communities required as the needs of the business dictate. Serve as temporaryon-sitemanagerialsupportintheabsenceofaCommunityManager,whetherdueto open positions, leaves of absence, or other situations as needed.
Client Relations:
Developandmaintainstrongbusinessrelationshipswithpropertyownership,overseeproperty management review, and manage investor/owner communications and reporting.
Lead monthly and quarterly calls with each client aimed at providing financial updates, operationalmetricsupdates,generalinformation,andtoanswerquestions/receivedirection.
Coordinate and conduct regular inspections of assigned communities to ensure proper curb appeal,leasingandmaintenanceoperations,anddeliveryofourbrandpromisetoresidents, team members, and the community at large.
Acquire,maintain,andcontinuallyexhibitastrongunderstandingofcommunityhousingmarkets acrossthecountry;understandtrends,economiccycles,andnewdevelopment;andbeprepared to proactively recommend and implement changes to ensure continued success regardless of market conditions.
Provide operational assessments as assigned, including written reports for new or existing communities,articulatingobservationsandrecommendationsforeachfacetoftheassessment.
Participateinannualbusinessplanning,Capex,PPMreviews,auditing,contractproposals,new businessresponsibilities,NAAleasereviews,andotheradministrativedutiesasassignedbythe VP of Operations and/or the Director of Operations.
ParticipateinnewbusinesspresentationsandassisttheBusinessDevelopmentTeamwith deliverables including but not limited to budgets, market studies, and pricing exercises.
Acquireandconsolidatefeedbackandinsightsintocompanyinitiatives,operationalprocesses, policies, and standard operating procedures.
Collaborate with other Cardinal Group operators with the aim of generating strategic, operational,financialorinvestmentrecommendationsforclientconsideration/implementation.
QUALIFICATIONS
Bachelor'sdegree
Successful leadership and motivation of direct reports in previous roles
Excellent time management and organization skills
Ability to meet strict deadlines and prioritize tasks
Excellent analytical skills, attention to detail and a strong work ethic
Ability to problem solve and find innovative solutions
Brings a positive attitude and great interpersonal skills required
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounterswhileperformingtheessentialfunctionsofthisjob.Reasonableaccommodationsmaybe made to enable individuals with disabilities to perform the essential functions.
Incumbents primarily work in an office environment but also have frequent exposure to outside of apartmentbuildingsandinallareasofthepropertyincludingamenitiesandhavefrequentexposureto outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/orhazardous.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by a Team Member tosuccessfullyperformtheessentialfunctionsofthisjob.Reasonableaccommodationsmaybemadeto enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the Team Member is regularly required to use hands to finger, type, handle, or feel and talk or hear. The Team Member regularly required to stand; walk; reach with handsandarms,andclimb,stoop,orsquat.TheTeamMemberisoftenrequiredtosit.Incumbentsmustbeabletophysicallyaccessallexteriorandinteriorpartsofthepropertyandamenitiesandmustbeable to work inside and outside in all weather conditions including, but not limited to rain, snow, heat, hail, wind and sleet.
TheTeamMembermustbeabletopush,pull,lift,carry,ormaneuverofficeproductsandsuppliesofup to twenty (20) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Routine local travel is required to attend training classes, client visits, or other situations necessary for theaccomplishmentofsomeorallofthedailyresponsibilitiesofthisposition.Overnighttravelrequired to attend company functions, training, property visits, and other situations necessary for the accomplishment of special projects that may be assigned from time to time.
Theabovejobdescriptionisnotintendedtobeanall-inclusivelistofdutiesandstandardsofthe position.Incumbentswillfollowanyotherinstructions,andperformanyotherrelatedduties,as assigned by their Team Leader.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr