Client Relations Director - Employee Health & Benefits
PayneWest Insurance, Boise, Idaho, United States, 83708
The Job
The Employee Health & Benefits Client Relations Director is responsible for direct supervision, training and mentoring of colleagues in a designated group within the Client Relations Department ensuring compliance with established quality and service standards. This position is also responsible for carrying the organization’s reputation and professional manner for conducting business in dealing with colleagues, clients and carriers in accordance with MMA NW’s core values of Accountability, Balance, Humanity, Excellence, Integrity and Respect. What You'll Be Doing
Maintains full working knowledge
of client relations positions within a designated line of business and will provide support where and when staffing shortages occur. Acts as a liaison
with carriers and facilitates company meetings in all locations, specifically between Employee Health & Benefits Client Relations and sales teams. Develops, implements and monitors workflows and procedures
to ensure high quality service and compliance to agency standards. Continuously looks for ways to refine standards, workflows and procedures. Coaches, supervises and trains
client relations colleagues, structuring the training agenda to achieve high performance. Leadership management experience preferred. Incorporates
into all practices, policies and procedures guidelines to minimize agency errors and omissions exposure and promote quality standards. Supports full utilization of the agency automation system
and other automation tools (i.e. internet, third party software, etc.) to improve customer service and agency efficiency. Participates in interviewing, hiring, performance management and performance coaching
of colleagues. Stays informed
regarding insurance technical knowledge, agency automation, company information, and other operating techniques. Works continually towards self-development
to stay current regarding insurance knowledge, customer service and supervisory procedures and practices. Promotes
open communication within the department. Provides technical assistance
to colleagues. Keeps management informed
about departmental issues. Actively participates in organization initiatives
and support core values including community involvement. Performs other duties
as required and assigned. Who We're Looking For
You’re a leading professional with experience in the Employee Health & Benefits industry.
5+ years’ experience in the Employee Health & Benefits industry is strongly preferred. The ideal candidate would have a passion and deep understanding for all things related to group benefits including but not limited to managing large complex group benefit plans, self-funding arrangements, etc. You actively support and incorporate
the company mission and core values into daily activities. Demonstrates leadership
skills and continually leads by example. You also have a track record of success. Maintains a positive and respectful
attitude with fellow colleagues. Works as a team member
to achieve profit center goals and overall company goals. Demonstrates constructive customer service skills , internally and externally, with effective communication, respect, and integrity. Maintains
confidentiality of all information related to clients, colleagues, carriers, or as appropriate, other information. You are dependable
and consistently report to work on time prepared to perform duties of the position. You’re ready for a meaningful change . No more corporate vanilla structure for you. (Yes, an insurance company really just said that.) You embrace our core values:
accountability, balance, excellence, integrity, respect and humanity. The Client Relations Director is an exempt position which reports to the Managing Director of Client Engagement. The Perks
We take pride in providing our colleagues with a competitive compensation package; we will honor all local and state salary thresholds. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education. The salary range for this position is
$92,400-$172,100/year . Additionally, this position may be eligible for performance-based incentives, annual profit sharing and a benefits package that includes paid paternity/maternity leave, medical leave, 401K savings and other wellbeing programs. Decisions will be determined on a case-by-case basis. Who you are is who we are. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations at mmc.com #MMANW
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The Employee Health & Benefits Client Relations Director is responsible for direct supervision, training and mentoring of colleagues in a designated group within the Client Relations Department ensuring compliance with established quality and service standards. This position is also responsible for carrying the organization’s reputation and professional manner for conducting business in dealing with colleagues, clients and carriers in accordance with MMA NW’s core values of Accountability, Balance, Humanity, Excellence, Integrity and Respect. What You'll Be Doing
Maintains full working knowledge
of client relations positions within a designated line of business and will provide support where and when staffing shortages occur. Acts as a liaison
with carriers and facilitates company meetings in all locations, specifically between Employee Health & Benefits Client Relations and sales teams. Develops, implements and monitors workflows and procedures
to ensure high quality service and compliance to agency standards. Continuously looks for ways to refine standards, workflows and procedures. Coaches, supervises and trains
client relations colleagues, structuring the training agenda to achieve high performance. Leadership management experience preferred. Incorporates
into all practices, policies and procedures guidelines to minimize agency errors and omissions exposure and promote quality standards. Supports full utilization of the agency automation system
and other automation tools (i.e. internet, third party software, etc.) to improve customer service and agency efficiency. Participates in interviewing, hiring, performance management and performance coaching
of colleagues. Stays informed
regarding insurance technical knowledge, agency automation, company information, and other operating techniques. Works continually towards self-development
to stay current regarding insurance knowledge, customer service and supervisory procedures and practices. Promotes
open communication within the department. Provides technical assistance
to colleagues. Keeps management informed
about departmental issues. Actively participates in organization initiatives
and support core values including community involvement. Performs other duties
as required and assigned. Who We're Looking For
You’re a leading professional with experience in the Employee Health & Benefits industry.
5+ years’ experience in the Employee Health & Benefits industry is strongly preferred. The ideal candidate would have a passion and deep understanding for all things related to group benefits including but not limited to managing large complex group benefit plans, self-funding arrangements, etc. You actively support and incorporate
the company mission and core values into daily activities. Demonstrates leadership
skills and continually leads by example. You also have a track record of success. Maintains a positive and respectful
attitude with fellow colleagues. Works as a team member
to achieve profit center goals and overall company goals. Demonstrates constructive customer service skills , internally and externally, with effective communication, respect, and integrity. Maintains
confidentiality of all information related to clients, colleagues, carriers, or as appropriate, other information. You are dependable
and consistently report to work on time prepared to perform duties of the position. You’re ready for a meaningful change . No more corporate vanilla structure for you. (Yes, an insurance company really just said that.) You embrace our core values:
accountability, balance, excellence, integrity, respect and humanity. The Client Relations Director is an exempt position which reports to the Managing Director of Client Engagement. The Perks
We take pride in providing our colleagues with a competitive compensation package; we will honor all local and state salary thresholds. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education. The salary range for this position is
$92,400-$172,100/year . Additionally, this position may be eligible for performance-based incentives, annual profit sharing and a benefits package that includes paid paternity/maternity leave, medical leave, 401K savings and other wellbeing programs. Decisions will be determined on a case-by-case basis. Who you are is who we are. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations at mmc.com #MMANW
#J-18808-Ljbffr