Overview
Are you looking for limitless career opportunities with a company that values growth, innovation, and teamwork?
At Ntiva, we’re more than a Managed Services Provider, we’re a community dedicated to helping each other, our clients, and their businesses thrive both personally and professionally. Ntiva is a culture of people who are passionate about the work…and each other.
Our clients view us as an essential part of their teams, relying on us for strategic guidance, fast solutions to complex challenges, and proactive support. With strategic locations across the U.S. and leadership from our founder, Steven Freidkin, we’re on the front lines of a fast-paced industry, facing cybersecurity threats and rapid technology changes together.
If you thrive in a dynamic, supportive environment and enjoy going above and beyond, we’d love to meet you. Come explore one of our many opportunities and grow with us!
How you’ll make an Impact As the Manager of Quoting & Renewals, you’ll play a pivotal role in ensuring our customers have a seamless experience from quote to renewal. You’ll drive accuracy, efficiency, and consistency in our quoting and subscription processes while partnering closely with Sales, Finance, Operations, and Customer Success to support revenue retention and predictable growth. By leading and developing the Quote Desk and Renewals team, you’ll help shape how we deliver value to our customers and strengthen the organization’s overall performance.
Location and Work Expectations You’ll be successful in this role if you have Quote Management
Create, review, and deliver accurate quotes for products, services, software, and support contracts.
Ensure pricing compliance with company policies, discount thresholds, and approval workflows.
Maintain up-to-date knowledge of product offerings, licensing models, and service bundles.
Partner with Sales to provide guidance on quote structure, upsell opportunities, and alternative solutions.
Manage and optimize quote templates and standardized pricing models within CRM/CPQ tools.
Own the end-to-end renewal process for software subscriptions and support contracts.
Monitor upcoming renewals and initiate proactive outreach to internal teams or customers.
Forecast renewal revenue and track performance against targets.
Identify and address risks such as non-renewals, pricing disputes, or contract gaps.
Work with Client Experience team to ensure seamless handoff and customer retention.
Serve as a primary point of contact for internal stakeholders regarding pricing, renewals status, and contract requirements.
Communicate clearly with team members on renewal terms, deadlines, and available options.
Deliver professional documentation such as renewal notices, quotes, and contracts.
Develop and maintain strong relationships with vendors and suppliers to ensure high-quality service delivery and favorable contract terms.
Process & System/Team Management
Manage and optimize CRM/CPQ workflows for quoting and renewals.
Maintain accurate contract, pricing, and customer lifecycle data.
Develop and improve operational processes to reduce quote cycle time and improve data accuracy.
Monitor and Maintain the Service Boards for Quote requests and Renewals
Assist with Placing Orders – Both internally and client facing when needed
Manage the procurement team members assigned to you, such as PTO, expense reports, and personnel staffing.
Identify and select suppliers that align with the organization's service objectives, balancing quality, cost-effectiveness, and scalability.
Work on escalations, if required, escalate to the Director of Procurement when needed
Reporting & Analytics
Track KPIs including renewal rate, churn, upsell rate, quote accuracy, and turnaround time.
Provide executive-level reporting on renewal pipeline, revenue projections, and operational performance.
Analyze pricing trends, customer behavior, and revenue patterns to support strategic decisions.
You’ll be successful in this role if you have
2 years in supply chain management or 5 years in Quoting/Purchasing or other related procurement fields
Bachelor’s degree in Business, IT, or related field (preferred).
Proven experience in customer service, sales, Procurement.
Strong analytical, negotiation, and communication skills.
Ability to adapt to changing client needs and market dynamics.
Required language skills
Ability to communicate professionally, in English, both written and orally
Ability to write business correspondence and process procedures
Ability to effectively present information and respond to questions from groups of managers, clients, and the general public
Benefits and Perks
Medical, Dental and Vision coverage for employee and family
401k + company-matched contributions 4% match on 5% contribution - no vesting period! (Employee and Company contribute after 90 days)
Group Term Life and Accidental Death and Dismemberment coverage (company provided)
Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided)
Health Savings Account (HSA) Options / PPO Options
Employee Assistance Program
Education Reimbursement Program
Generous Employee Referral Program - cash bonus for successful referrals!
Dynamic Recognition and Rewards
Clear Promotion and Advancement Tracks
Work with Industry-Leading Talent
The base pay range for this position is expected to be between $75,000 and $90,000 per year, plus an annual on-target bonus if applicable, not all roles are subject to a bonus. The base pay offered may vary depending on multiple non-discriminatory factors including, but not limited to, market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, and PTO. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment.
Work Authorization Criteria We welcome applicants who are U.S. persons. At this time, we are unable to offer sponsorship or assume sponsorship of an employment visa.
Workspace Requirements and Remote Work Policy Team members must establish a dedicated safe workspace that is free from distractions, hazards, and that is secure from unauthorized access. This includes following Ntiva’s IT User and Security Policies that include but are not limited to password-protecting all equipment, keeping confidential and proprietary documents secure, refraining from using public Wi-Fi, having adequate arrangements in place to avoid significant interruptions from caregiving responsibilities during work hours (except in emergency situations with manager approval). Any remote work away from a team member’s normal expected dedicated safe workspace must be requested by team member, is subject to review by management, and must adhere to Ntiva policies and procedures.
Our Commitment to a Diverse Workforce
At Ntiva, we are committed to creating and maintaining a diverse, inclusive, and welcoming work environment for all employees and job applicants. We firmly believe that a diverse workforce fosters a wider range of perspectives, experiences, and ideas that lead to increased creativity, innovation, and problem-solving capabilities. As an equal opportunity employer, we actively seek to recruit and retain a diverse workforce that reflects the communities we serve. We prohibit discrimination of any kind, including but not limited to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, age, hair length, protective hairstyles, organ donor status, disability, veteran status, or any other legally protected status and comply with all applicable laws governing nondiscrimination in employment.
Application Deadline:
The sooner you apply, the sooner we can get to know you! Submit your resume today! Applications will be accepted until 1/29/26.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr
At Ntiva, we’re more than a Managed Services Provider, we’re a community dedicated to helping each other, our clients, and their businesses thrive both personally and professionally. Ntiva is a culture of people who are passionate about the work…and each other.
Our clients view us as an essential part of their teams, relying on us for strategic guidance, fast solutions to complex challenges, and proactive support. With strategic locations across the U.S. and leadership from our founder, Steven Freidkin, we’re on the front lines of a fast-paced industry, facing cybersecurity threats and rapid technology changes together.
If you thrive in a dynamic, supportive environment and enjoy going above and beyond, we’d love to meet you. Come explore one of our many opportunities and grow with us!
How you’ll make an Impact As the Manager of Quoting & Renewals, you’ll play a pivotal role in ensuring our customers have a seamless experience from quote to renewal. You’ll drive accuracy, efficiency, and consistency in our quoting and subscription processes while partnering closely with Sales, Finance, Operations, and Customer Success to support revenue retention and predictable growth. By leading and developing the Quote Desk and Renewals team, you’ll help shape how we deliver value to our customers and strengthen the organization’s overall performance.
Location and Work Expectations You’ll be successful in this role if you have Quote Management
Create, review, and deliver accurate quotes for products, services, software, and support contracts.
Ensure pricing compliance with company policies, discount thresholds, and approval workflows.
Maintain up-to-date knowledge of product offerings, licensing models, and service bundles.
Partner with Sales to provide guidance on quote structure, upsell opportunities, and alternative solutions.
Manage and optimize quote templates and standardized pricing models within CRM/CPQ tools.
Own the end-to-end renewal process for software subscriptions and support contracts.
Monitor upcoming renewals and initiate proactive outreach to internal teams or customers.
Forecast renewal revenue and track performance against targets.
Identify and address risks such as non-renewals, pricing disputes, or contract gaps.
Work with Client Experience team to ensure seamless handoff and customer retention.
Serve as a primary point of contact for internal stakeholders regarding pricing, renewals status, and contract requirements.
Communicate clearly with team members on renewal terms, deadlines, and available options.
Deliver professional documentation such as renewal notices, quotes, and contracts.
Develop and maintain strong relationships with vendors and suppliers to ensure high-quality service delivery and favorable contract terms.
Process & System/Team Management
Manage and optimize CRM/CPQ workflows for quoting and renewals.
Maintain accurate contract, pricing, and customer lifecycle data.
Develop and improve operational processes to reduce quote cycle time and improve data accuracy.
Monitor and Maintain the Service Boards for Quote requests and Renewals
Assist with Placing Orders – Both internally and client facing when needed
Manage the procurement team members assigned to you, such as PTO, expense reports, and personnel staffing.
Identify and select suppliers that align with the organization's service objectives, balancing quality, cost-effectiveness, and scalability.
Work on escalations, if required, escalate to the Director of Procurement when needed
Reporting & Analytics
Track KPIs including renewal rate, churn, upsell rate, quote accuracy, and turnaround time.
Provide executive-level reporting on renewal pipeline, revenue projections, and operational performance.
Analyze pricing trends, customer behavior, and revenue patterns to support strategic decisions.
You’ll be successful in this role if you have
2 years in supply chain management or 5 years in Quoting/Purchasing or other related procurement fields
Bachelor’s degree in Business, IT, or related field (preferred).
Proven experience in customer service, sales, Procurement.
Strong analytical, negotiation, and communication skills.
Ability to adapt to changing client needs and market dynamics.
Required language skills
Ability to communicate professionally, in English, both written and orally
Ability to write business correspondence and process procedures
Ability to effectively present information and respond to questions from groups of managers, clients, and the general public
Benefits and Perks
Medical, Dental and Vision coverage for employee and family
401k + company-matched contributions 4% match on 5% contribution - no vesting period! (Employee and Company contribute after 90 days)
Group Term Life and Accidental Death and Dismemberment coverage (company provided)
Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided)
Health Savings Account (HSA) Options / PPO Options
Employee Assistance Program
Education Reimbursement Program
Generous Employee Referral Program - cash bonus for successful referrals!
Dynamic Recognition and Rewards
Clear Promotion and Advancement Tracks
Work with Industry-Leading Talent
The base pay range for this position is expected to be between $75,000 and $90,000 per year, plus an annual on-target bonus if applicable, not all roles are subject to a bonus. The base pay offered may vary depending on multiple non-discriminatory factors including, but not limited to, market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, and PTO. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment.
Work Authorization Criteria We welcome applicants who are U.S. persons. At this time, we are unable to offer sponsorship or assume sponsorship of an employment visa.
Workspace Requirements and Remote Work Policy Team members must establish a dedicated safe workspace that is free from distractions, hazards, and that is secure from unauthorized access. This includes following Ntiva’s IT User and Security Policies that include but are not limited to password-protecting all equipment, keeping confidential and proprietary documents secure, refraining from using public Wi-Fi, having adequate arrangements in place to avoid significant interruptions from caregiving responsibilities during work hours (except in emergency situations with manager approval). Any remote work away from a team member’s normal expected dedicated safe workspace must be requested by team member, is subject to review by management, and must adhere to Ntiva policies and procedures.
Our Commitment to a Diverse Workforce
At Ntiva, we are committed to creating and maintaining a diverse, inclusive, and welcoming work environment for all employees and job applicants. We firmly believe that a diverse workforce fosters a wider range of perspectives, experiences, and ideas that lead to increased creativity, innovation, and problem-solving capabilities. As an equal opportunity employer, we actively seek to recruit and retain a diverse workforce that reflects the communities we serve. We prohibit discrimination of any kind, including but not limited to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, age, hair length, protective hairstyles, organ donor status, disability, veteran status, or any other legally protected status and comply with all applicable laws governing nondiscrimination in employment.
Application Deadline:
The sooner you apply, the sooner we can get to know you! Submit your resume today! Applications will be accepted until 1/29/26.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr