QRSshops
CORP-T-FL-TAMPA-1208-E
1208 EAST KENNEDY BLVD, SUITE 132
TAMPA, FL 33602, USA
Quality Carriers, Inc. (QC®) is a premier transportation solutions company in North America. QC and its subsidiaries provide expertise in bulk liquid chemical, intermodal and dry bulk transportation, logistics management, tractor and trailer repair and maintenance, commercial tank wash services, and more. QC has built a reputation for safety, reliability, honesty, quality, and industry expertise by providing top of the line transportation solutions for industry leading manufacturers.
Overview Job Summary: The Customer Service Representative (CSR) serves as the main contact for assigned customers, managing inquiries, orders, and service issues. Responsibilities include developing customer reports, managing Non-Conformance Reports (NCRs), and coordinating with field teams to identify root causes and implement corrective or preventive actions. The CSR builds strong relationships through clear communication, provides accurate information using available tools, and maintains a high level of professionalism. This role also supports Operations, Sales, and field personnel by identifying new opportunities, assisting with brokerage activities, and training staff as needed. For some accounts, the CSR may act as the single point of contact for load entries and monitor “at-risk” business lanes. Success in this position requires teamwork, critical thinking, and creative problem-solving.
Duties/Responsibilities
Service Facilitation
Facilitation of NCRs
Customer Service Reporting
Miscellaneous duties and projects as assigned
Required Skills/Abilities
Microsoft Excel, Word and PowerPoint
Ability to function as part of a team at a high level
Critical thinker
Telephone etiquette and working knowledge of email systems
Ability to develop tools that create efficiencies within department
Experience with Google business applications a plus
Education and Experience
4 Year Degree Preferred (2 Year Degree Required)
2-5 years’ experience in a similar role
Travel 0%.
This job operates in a professional office environment. This role routinely uses standard office and computer equipment.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The employee will regularly and repetitively be required to talk, hear, sit, type, reach and grasp in a typical office environment.
This position may require standing, walking, bending, kneeling, stooping or crouching. The employee must frequently lift and/or move items up to 20 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Duties, responsibilities, and activities may change at any time with or without notice.
Equal Opportunity Quality Carriers, Inc. provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
Licenses & Certifications Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Quality Carriers, Inc. (QC®) is a premier transportation solutions company in North America. QC and its subsidiaries provide expertise in bulk liquid chemical, intermodal and dry bulk transportation, logistics management, tractor and trailer repair and maintenance, commercial tank wash services, and more. QC has built a reputation for safety, reliability, honesty, quality, and industry expertise by providing top of the line transportation solutions for industry leading manufacturers.
Overview Job Summary: The Customer Service Representative (CSR) serves as the main contact for assigned customers, managing inquiries, orders, and service issues. Responsibilities include developing customer reports, managing Non-Conformance Reports (NCRs), and coordinating with field teams to identify root causes and implement corrective or preventive actions. The CSR builds strong relationships through clear communication, provides accurate information using available tools, and maintains a high level of professionalism. This role also supports Operations, Sales, and field personnel by identifying new opportunities, assisting with brokerage activities, and training staff as needed. For some accounts, the CSR may act as the single point of contact for load entries and monitor “at-risk” business lanes. Success in this position requires teamwork, critical thinking, and creative problem-solving.
Duties/Responsibilities
Service Facilitation
Facilitation of NCRs
Customer Service Reporting
Miscellaneous duties and projects as assigned
Required Skills/Abilities
Microsoft Excel, Word and PowerPoint
Ability to function as part of a team at a high level
Critical thinker
Telephone etiquette and working knowledge of email systems
Ability to develop tools that create efficiencies within department
Experience with Google business applications a plus
Education and Experience
4 Year Degree Preferred (2 Year Degree Required)
2-5 years’ experience in a similar role
Travel 0%.
This job operates in a professional office environment. This role routinely uses standard office and computer equipment.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The employee will regularly and repetitively be required to talk, hear, sit, type, reach and grasp in a typical office environment.
This position may require standing, walking, bending, kneeling, stooping or crouching. The employee must frequently lift and/or move items up to 20 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Duties, responsibilities, and activities may change at any time with or without notice.
Equal Opportunity Quality Carriers, Inc. provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
Licenses & Certifications Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr