About Acrisure
A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting‑edge technology and top‑tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services and more. In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit, prioritizing leadership, accountability, and collaboration to equip teams to work at the highest levels possible.
Job Summary Acrisure is seeking an Account Manager to join our growing team. The Account Manager is the primary day‑to‑day contact for all service needs for both external and internal customers. They are accountable for facilitating team service deliverables, managing accurate, efficient, and effective responses, and providing subject‑matter expertise in client services, coordination, accurate insurance processing, and customer experience delivery.
Responsibilities
Manages the overall team operations, client coordination, and customer service delivery, including coordinating, coaching, and prioritisation assistance with Account Associates and reviewing and managing the overall workload.
Leverages knowledge and expertise in client services, insurance processing, and customer experience to develop, coach, and assist Account Associates and other team members.
Assists Producers and Account Executives with client‑service commitments.
Ensures service standards are met, trends are identified, and process improvements are implemented.
Functions as the day‑to‑day customer contact, focusing on troubleshooting issues and helping the client make well‑informed decisions that position the client for success.
Manages the new business and renewal process and oversees day‑to‑day client changes.
Accountable for client‑service delivery through high and/or increased client retention, rounding of accounts, referrals, and uneventful renewals.
Ensures pre‑renewal information is sent out within service standard and follows up with clients for timely response on pre‑renewal information and insurance markets for timely quotes.
Manages renewal marketing plan (if any) with Producers and Service Teams, ensuring everyone on the team is aware of the plan and it is executed; creates accurate proposals/deliverables for the Producers and Service Teams to utilize at client renewal meetings.
Reviews quotes for accuracy against supporting documents and negotiates additional coverage/price with the underwriter.
Quickly and accurately completes the renewal bind processes and checklist, ensuring all aspects of the renewal are completed and documented within the file.
Ensures that the file is accurately documented to minimize E&O exposure and to be able to quickly respond to client requests.
Requirements
Current insurance license in Property & Casualty for the state in which your agency office is located.
Ability to work toward a professional designation.
Comfortable in an electronic environment with strong computer skills.
Strong working knowledge of Word, PowerPoint, and Excel.
Excellent people skills and ability to work well in a team environment.
Excellent verbal and written communication skills.
Strong organisational skills and attention to detail.
Education and Experience
High school diploma (college preferred).
Bachelor’s degree in a business or related field, or equivalent relevant experience.
Minimum of five years of experience within the insurance industry or business‑related experience.
Benefits and Perks
Competitive compensation.
Generous vacation policy, paid holidays, and paid sick time.
Medical, dental, and vision insurance (employee‑paid).
Company‑paid short‑term and long‑term disability insurance.
Company‑paid group life insurance.
Company‑paid employee assistance program (EAP) and Calm app subscription.
Employee‑paid pet insurance and optional supplemental insurance coverage.
Vested 401(k) with company match and financial wellness programs.
Flexible Spending Account (FSA), Health Savings Account (HSA), and commuter benefits options.
Paid maternity leave, paid paternity leave (including for adoptive parents), and fertility benefits.
Career growth and learning opportunities.
…and so much more!
Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting
leaves@acrisure.com .
California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.
Recruitment Fraud Notice: Please visit the Acrisure website for details.
Welcome, your new opportunity awaits you.
#J-18808-Ljbffr
Job Summary Acrisure is seeking an Account Manager to join our growing team. The Account Manager is the primary day‑to‑day contact for all service needs for both external and internal customers. They are accountable for facilitating team service deliverables, managing accurate, efficient, and effective responses, and providing subject‑matter expertise in client services, coordination, accurate insurance processing, and customer experience delivery.
Responsibilities
Manages the overall team operations, client coordination, and customer service delivery, including coordinating, coaching, and prioritisation assistance with Account Associates and reviewing and managing the overall workload.
Leverages knowledge and expertise in client services, insurance processing, and customer experience to develop, coach, and assist Account Associates and other team members.
Assists Producers and Account Executives with client‑service commitments.
Ensures service standards are met, trends are identified, and process improvements are implemented.
Functions as the day‑to‑day customer contact, focusing on troubleshooting issues and helping the client make well‑informed decisions that position the client for success.
Manages the new business and renewal process and oversees day‑to‑day client changes.
Accountable for client‑service delivery through high and/or increased client retention, rounding of accounts, referrals, and uneventful renewals.
Ensures pre‑renewal information is sent out within service standard and follows up with clients for timely response on pre‑renewal information and insurance markets for timely quotes.
Manages renewal marketing plan (if any) with Producers and Service Teams, ensuring everyone on the team is aware of the plan and it is executed; creates accurate proposals/deliverables for the Producers and Service Teams to utilize at client renewal meetings.
Reviews quotes for accuracy against supporting documents and negotiates additional coverage/price with the underwriter.
Quickly and accurately completes the renewal bind processes and checklist, ensuring all aspects of the renewal are completed and documented within the file.
Ensures that the file is accurately documented to minimize E&O exposure and to be able to quickly respond to client requests.
Requirements
Current insurance license in Property & Casualty for the state in which your agency office is located.
Ability to work toward a professional designation.
Comfortable in an electronic environment with strong computer skills.
Strong working knowledge of Word, PowerPoint, and Excel.
Excellent people skills and ability to work well in a team environment.
Excellent verbal and written communication skills.
Strong organisational skills and attention to detail.
Education and Experience
High school diploma (college preferred).
Bachelor’s degree in a business or related field, or equivalent relevant experience.
Minimum of five years of experience within the insurance industry or business‑related experience.
Benefits and Perks
Competitive compensation.
Generous vacation policy, paid holidays, and paid sick time.
Medical, dental, and vision insurance (employee‑paid).
Company‑paid short‑term and long‑term disability insurance.
Company‑paid group life insurance.
Company‑paid employee assistance program (EAP) and Calm app subscription.
Employee‑paid pet insurance and optional supplemental insurance coverage.
Vested 401(k) with company match and financial wellness programs.
Flexible Spending Account (FSA), Health Savings Account (HSA), and commuter benefits options.
Paid maternity leave, paid paternity leave (including for adoptive parents), and fertility benefits.
Career growth and learning opportunities.
…and so much more!
Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting
leaves@acrisure.com .
California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.
Recruitment Fraud Notice: Please visit the Acrisure website for details.
Welcome, your new opportunity awaits you.
#J-18808-Ljbffr