Val Strough Cypress Coast Automotive Group
Parts Counter
Val Strough Cypress Coast Automotive Group, Seaside, California, United States, 93955
Overview
Sells parts to all customers, over the counter, through the shop or on the phone. Assists all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner. Informs customers of companion part requirements and specials and ensures exposure to the full product line. Answers phone calls, providing price quotes and other information. Reviews body shop estimates to ensure that parts ordered are correct and pricing aligns with the estimate. Provides a high level of service to internal and external customers. Pulls and fills orders from stock. Notifies parts manager of out-of-stock parts or shop materials needing immediate attention. Locates out-of-stock parts from outside sources and submits emergency orders if necessary. Notifies the service advisor and customer when special-ordered parts have been received. Notifies the body shop when all parts have arrived and when they will be delivered. Pulls orders for delivery to the body shop, making sure all parts are tagged with customer names and job numbers. Follows up on back-ordered parts. Verifies will-call and back-order files weekly and returns to vendors, or stocks items not picked up or required. Replenishes assigned inventory daily. Assists outside sales representatives with their orders. Ensures internal requests for parts are billed on service repair orders. Receives payment from retail customers or obtains credit authorization. Ensures that all charge sales are signed by the customer. Ensures that all customers receive their copy of the invoice. Issues credit for parts returned, ensuring that the original invoice or its number is available for verification of purchase and pricing. Issues and tracks requested shop tools to technicians. Keeps orderly records of all repair orders, invoices, insurance estimates and special-order parts. Sets up orders for daily shipment, delivery or pick-up. Solicits assigned accounts by phone. Keeps front and rear counter areas clean and uncluttered. Cleans computer terminals and printers daily. Participates in all training programs made available. Keeps current on new products and product updates. Participates with the parts manager in maintaining a lost sales tracking program. Maintains professional appearance. Other tasks as assigned.
Essential Duties
Same as overview duties listed above, including: Assists all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner. Informs customers of companion part requirements and specials and ensures exposure to the full product line. Answers phone calls, providing price quotes and other information. Reviews body shop estimates to ensure the parts ordered are correct and pricing aligns with the estimate. Provides high level of service to internal and external customers. Pulls and fills orders from stock. Notifies parts manager of out-of-stock parts or shop materials needing immediate attention. Locates out-of-stock parts from outside source and submits an emergency order, if necessary. Notifies the service advisor and the customer when special ordered parts have been received. Notifies the body shop when all parts have arrived and when they will be delivered. Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number. Follows up on back-ordered parts. Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required. Replenishes assigned inventory daily. Assists outside sales representatives with their orders. Makes sure all internal requests for parts are billed on service repair order. Receives payment from retail customers or obtains credit authorization. Ensures that all charge sales are signed by the customer. Ensures that all customers receive their copy of the invoice. Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified. Issues and tracks requested shop tools to technicians. Keeps orderly records of all repair orders, invoices, insurance estimates and special-order parts. Sets up orders for daily shipment, delivery or pick-up. Solicits assigned accounts by phone. Keeps front and rear counter areas clean and uncluttered. Cleans computer terminals and printers daily. Participates in all training programs that are made available. Keeps current on new products and product updates. Participates with the parts manager in maintaining a lost sales tracking program. Maintains professional appearance. Other tasks as assigned.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education And/Or Experience
No prior experience or training. Less than high school education; or up to one month related experience or training; or equivalent combination of education and experience. High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization. Mathematical Skills
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.
Reasoning Ability
Ability to apply common sense understanding to carry out simple one- or two-step instructions. Ability to deal with standardized situations with only occasional or no variables. Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Sells parts to all customers, over the counter, through the shop or on the phone. Assists all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner. Informs customers of companion part requirements and specials and ensures exposure to the full product line. Answers phone calls, providing price quotes and other information. Reviews body shop estimates to ensure that parts ordered are correct and pricing aligns with the estimate. Provides a high level of service to internal and external customers. Pulls and fills orders from stock. Notifies parts manager of out-of-stock parts or shop materials needing immediate attention. Locates out-of-stock parts from outside sources and submits emergency orders if necessary. Notifies the service advisor and customer when special-ordered parts have been received. Notifies the body shop when all parts have arrived and when they will be delivered. Pulls orders for delivery to the body shop, making sure all parts are tagged with customer names and job numbers. Follows up on back-ordered parts. Verifies will-call and back-order files weekly and returns to vendors, or stocks items not picked up or required. Replenishes assigned inventory daily. Assists outside sales representatives with their orders. Ensures internal requests for parts are billed on service repair orders. Receives payment from retail customers or obtains credit authorization. Ensures that all charge sales are signed by the customer. Ensures that all customers receive their copy of the invoice. Issues credit for parts returned, ensuring that the original invoice or its number is available for verification of purchase and pricing. Issues and tracks requested shop tools to technicians. Keeps orderly records of all repair orders, invoices, insurance estimates and special-order parts. Sets up orders for daily shipment, delivery or pick-up. Solicits assigned accounts by phone. Keeps front and rear counter areas clean and uncluttered. Cleans computer terminals and printers daily. Participates in all training programs made available. Keeps current on new products and product updates. Participates with the parts manager in maintaining a lost sales tracking program. Maintains professional appearance. Other tasks as assigned.
Essential Duties
Same as overview duties listed above, including: Assists all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner. Informs customers of companion part requirements and specials and ensures exposure to the full product line. Answers phone calls, providing price quotes and other information. Reviews body shop estimates to ensure the parts ordered are correct and pricing aligns with the estimate. Provides high level of service to internal and external customers. Pulls and fills orders from stock. Notifies parts manager of out-of-stock parts or shop materials needing immediate attention. Locates out-of-stock parts from outside source and submits an emergency order, if necessary. Notifies the service advisor and the customer when special ordered parts have been received. Notifies the body shop when all parts have arrived and when they will be delivered. Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number. Follows up on back-ordered parts. Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required. Replenishes assigned inventory daily. Assists outside sales representatives with their orders. Makes sure all internal requests for parts are billed on service repair order. Receives payment from retail customers or obtains credit authorization. Ensures that all charge sales are signed by the customer. Ensures that all customers receive their copy of the invoice. Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified. Issues and tracks requested shop tools to technicians. Keeps orderly records of all repair orders, invoices, insurance estimates and special-order parts. Sets up orders for daily shipment, delivery or pick-up. Solicits assigned accounts by phone. Keeps front and rear counter areas clean and uncluttered. Cleans computer terminals and printers daily. Participates in all training programs that are made available. Keeps current on new products and product updates. Participates with the parts manager in maintaining a lost sales tracking program. Maintains professional appearance. Other tasks as assigned.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education And/Or Experience
No prior experience or training. Less than high school education; or up to one month related experience or training; or equivalent combination of education and experience. High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization. Mathematical Skills
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.
Reasoning Ability
Ability to apply common sense understanding to carry out simple one- or two-step instructions. Ability to deal with standardized situations with only occasional or no variables. Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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