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Texas

TPWD - Customer Service Representative I

Texas, Colorado City, Texas, United States, 79512

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Overview

GENERAL DESCRIPTION: Under the general direction of the Office Manager, this position is responsible for performing entry-level to routine customer service work including general clerical duties, front desk operations, revenue collection and accounting for daily revenue. Provides quality customer service, answers the telephone and provides information and assistance to the general public. Prepares daily, weekly, monthly, and annual reports and any additional reports required by the Regional Office or Austin Headquarters. Processes and distributes incoming and outgoing mail. Responsible for revenue collection, license and permit sales, automated campsite registration and accounting for daily revenue. Operates credit card machine, campsite registration, computer, and license sales machine. Prepares correspondence and maintains files. Performs light maintenance including cleaning and maintaining restrooms and office area. Train seasonal and volunteer staff. Works under close to moderate supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations, and procedures. Responsibilities

Perform entry-level to routine customer service and clerical duties at front desk.

Handle revenue collection, license and permit sales, and daily revenue accounting.

Operate relevant machines (credit card, campsite registration, license sales).

Prepare and maintain reports and correspondence; manage mail.

Provide training to seasonal and volunteer staff;

Maintain facilities, including restroom and office areas, and assist with light maintenance.

Adhere to safety, agency, division, and branch rules; work under supervision with limited latitude for independent judgment.

Minimum Qualifications

Education : Graduation from High School or GED. Experience : None required. Licensure : Applicant must possess a valid State driver’s license. Preferred Qualifications

Experience in general clerical work, cash handling or customer service.

Experience in accounting, typing, record keeping, and data entry.

Knowledge, Skills and Abilities

Knowledge of general office procedures and administrative/clerical procedures.

Knowledge of basic math calculations.

Skills in MS Word, Excel and Outlook; effective verbal and written communication.

Skills in providing quality customer service and handling cash transactions.

Skills in using standard office equipment and preparing reports; training others.

Ability to work independently and as part of a team; manage multiple tasks; work under stress and changing priorities.

Ability to perform manual labor (lifting up to 20 lbs) and follow TPWD safety program.

Working Conditions

Work in a public park with overnight camping and day use.

40 hours per week with varied schedules; availability on days off may vary.

May operate a state vehicle and travel up to 5% with possible overnight stays.

Non-smoking work environment in state buildings and vehicles.

Equal Opportunity Employer : TPWD is an equal opportunity employer. Military and Veteran Information

Military Occupational Specialty Codes

and verifications are listed in the original posting; more information can be found via provided links in the posting. Military Employment Preference : If you choose to claim military employment preference, attach the required documentation at submission. See the Military Employment Reference page for details. Required forms

that must be attached with an application for Military Employment Preference include: veteran DD214 or Statement of Service, surviving spouse or orphan documentation, spouse documentation, and related items as specified. Documentation must be attached to the application before military preference can be granted. Hiring Contact

Janine Galey, (325) 728-3931 Physical Work Address : Lake Colorado City State Park, 4582 FM 2836, Colorado City, TX 79512 General Description

(reaffirmed): see above for duties and responsibilities. EEO and How to Apply

TPWD is an Equal Opportunity Employer . Watch our video on how to apply for jobs.

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