Sales and Service Technician
Bridgestone Retail Operations, LLC, Norfolk, Virginia, United States, 23500
Overview
Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $4.5 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. We offer formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future. We believe in a diverse team and in supporting teammates so they can bring their whole self to work. Job Category
Retail Position Summary
The retail Sales and Service Technician (SST) is a unique hybrid role for stores and is intended as a key pipeline for future career-growth within Firestone Complete Auto Care. This role is primarily responsible for serving the customer through assessing needs, recommending appropriate products and/or services, performing entry-level vehicle services, and ensuring customer satisfaction through thorough and timely completion of services. Successful individuals in this role will learn all aspects of store operations and flex between interacting/serving the customer and efficiently completing basic vehicle service tasks as required. Pay Range: $16.00 - $23.90. Responsibilities
Customer service, sales, customer issue resolution- 75%. Basic vehicle service tasks, oil, tires, fluids- 25%. Store operations, opening/closing, inventory, displays- as needed basis. Grow and develop within the role; may assist Manager or act as Manager-On-Duty in certain circumstances. Learn all aspects of store operations and flex between front/back shop tasks. Minimum Qualifications
High School Diploma or equivalent. Valid automobile drivers license. Customer service and career growth mindset. Ability to learn and perform basic vehicle service tasks. Ability to learn and operate store systems. Preferred Qualifications
2 year degree or non-traditional education through training program completion, certification, or other exhibiting the growth mindset that is needed in this candidate. Previous consumer retail sales experience. Previous automotive experience a plus. Previous management/supervisory experience a plus. Our Crew Knows Benefits
Medical, Dental and Vision – Starting day 1 for all our teammates Paid vacation and holidays On-the-job training and company-funded ASE certifications Flexible work schedule 401(k) match On demand pay (daily pay) program available Our Values Give Back to You
Professional Development: Resources to help you level up. Community Involvement: Working with local communities and giving back where we can. Integrity & Teamwork: Drive to do things right, together. What We Offer
At Bridgestone, what matters most is fostering co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable. We offer more than competitive compensation and provide onboarding, training, mentorship, and a supportive work environment that aligns with our mission to Serve Society with Superior Quality. A supportive and engaging onboarding experience to ensure a smooth transition into our team. The opportunity to develop and grow through training and regular mentorship. Corporate Social Responsibility activities. A truly global, dynamic and challenging work environment. Agility and work/life effectiveness and your long-term well-being. A diverse and inclusive team. Employment Eligibility : Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law. If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.
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Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $4.5 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. We offer formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future. We believe in a diverse team and in supporting teammates so they can bring their whole self to work. Job Category
Retail Position Summary
The retail Sales and Service Technician (SST) is a unique hybrid role for stores and is intended as a key pipeline for future career-growth within Firestone Complete Auto Care. This role is primarily responsible for serving the customer through assessing needs, recommending appropriate products and/or services, performing entry-level vehicle services, and ensuring customer satisfaction through thorough and timely completion of services. Successful individuals in this role will learn all aspects of store operations and flex between interacting/serving the customer and efficiently completing basic vehicle service tasks as required. Pay Range: $16.00 - $23.90. Responsibilities
Customer service, sales, customer issue resolution- 75%. Basic vehicle service tasks, oil, tires, fluids- 25%. Store operations, opening/closing, inventory, displays- as needed basis. Grow and develop within the role; may assist Manager or act as Manager-On-Duty in certain circumstances. Learn all aspects of store operations and flex between front/back shop tasks. Minimum Qualifications
High School Diploma or equivalent. Valid automobile drivers license. Customer service and career growth mindset. Ability to learn and perform basic vehicle service tasks. Ability to learn and operate store systems. Preferred Qualifications
2 year degree or non-traditional education through training program completion, certification, or other exhibiting the growth mindset that is needed in this candidate. Previous consumer retail sales experience. Previous automotive experience a plus. Previous management/supervisory experience a plus. Our Crew Knows Benefits
Medical, Dental and Vision – Starting day 1 for all our teammates Paid vacation and holidays On-the-job training and company-funded ASE certifications Flexible work schedule 401(k) match On demand pay (daily pay) program available Our Values Give Back to You
Professional Development: Resources to help you level up. Community Involvement: Working with local communities and giving back where we can. Integrity & Teamwork: Drive to do things right, together. What We Offer
At Bridgestone, what matters most is fostering co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable. We offer more than competitive compensation and provide onboarding, training, mentorship, and a supportive work environment that aligns with our mission to Serve Society with Superior Quality. A supportive and engaging onboarding experience to ensure a smooth transition into our team. The opportunity to develop and grow through training and regular mentorship. Corporate Social Responsibility activities. A truly global, dynamic and challenging work environment. Agility and work/life effectiveness and your long-term well-being. A diverse and inclusive team. Employment Eligibility : Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law. If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.
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