Vipauto
Overview
Posted Monday, December 15, 2025 at 5:00 AM REPORTING TO:
Service Manager EMPLOYMENT CLASSIFICATION:
Non-exempt / hourly GENERAL SUMMARY: The Flat Rate Technician (Tech) lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning and living the VIP culture and following VIP processes to ensure that customers get a different & better experience. The Tech must work effectively and safely to ensure good communication, teamwork, and operation in serving customers. The Tech is responsible for effective diagnosis of automotive systems, repair and replacement of automotive parts, fluids, tires, and accessories and ensuring these services are done right the first time. The Tech is expected to comply with company safety, loss prevention, and customer service programs as well as established policies and procedures and municipal, state, and federal regulations.
Responsibilities
Makes sure that workplace safety is Priority #1. Follows all safety policies, completes all safety-related training, locks out any unsafe equipment, and reports any unsafe conditions or actions to a member of Management.
Provides automotive systems diagnosis, repair, and maintenance services for customers, including all systems covered by the ASE series of automotive certifications
A2 – Automatic Transmission/Transaxle
A3 – Manual Drive Train & Axles
A5 – Brakes
A6 – Electrical/Electronic Systems
A7 – Heating & Air Conditioning
A8 – Engine Performance
Ensures a valid Service Work Order is initiated prior to initiating service on a vehicle and ensures it is visibly displayed with the vehicle while it is being serviced.
Ensures an MPI is completed prior to initiating service on every vehicle and actively supports and participates in the 5-for-5 Customer Engagement Process.
Ensures the Service Work Order and any required printouts are completed and returned to the Service Desk with the vehicle keys upon completion of service.
Obtains needed parts only from a member of the Desk Team and returns all unused parts to the Desk Team after completion of service.
Returns cores, batteries and used tires to designated security areas for appropriate handling.
Maintains a minimum 16-week average productivity based on position.
Follows VIP’s quality service policies to ensure work is performed in accordance with VIP quality standards.
Completes all required training and certification for the position, including:
Take and pass all required and assigned LMS training
Complete all required safe equipment operation training
Become a Licensed State Vehicle Inspector (state-specific requirement)
Become T.I.A basic automotive tire service (BATS) certified and T.I.A. advanced TPMS certified
Become ASE certified based on position:
Technician: G1, A4 and A5
ASE Technician: Four of the A-Series ASE certifications
Master Technician: All eight A-Series A1 thru A8
Train, support and deliver the 5-for-5 process to educate our customers about their vehicle’s condition
Attend meetings and training sessions as needed, typically several times per year.
Quality, Safety & Housekeeping Responsibilities: road test vehicles as necessary after service; secure vehicles; install covers and mats; maintain a clean work area; maintain and clean shop equipment; participate in shop maintenance programs; comply with safety and loss prevention programs.
Additional Responsibilities (Performs other functions as required):
Maintain technical capabilities and ASE certification status
Review and authorize time worked and attendance records
Comply with VIP’s culture and service standards
Participate actively in team meetings
Work with the Service Manager to ensure shop equipment safe operation standards
Comply with regulations regulating disposal of hazardous waste
Facility and Equipment Maintenance:
Ensure satisfactory maintenance, appearance, and condition of facility to comply with security, safety and environmental codes and ordinances
Ensure satisfactory maintenance, appearance, and condition of equipment; provide the team with needed resources
Maintain a clean service department throughout the business day
Enter any facility or equipment issues into the database
Procedural Compliance: Enforce strict compliance with the service Code of Ethics and all regulations and procedures.
Performance Measurement
Maintain minimum 50% Productivity, measured as Billed Hours / Worked Hours
Minimal come backs, ensuring work is completed properly the first time
Standard Management Work Week
Schedule: The standard expectation is 5-day work and 40 hours per week.
Attendance: Arrive prior to each work shift, be ready to perform duties at shift start, and work all scheduled hours as directed by management.
Required Qualifications 1. Knowledge, Skills, and Abilities
Read, analyze, and interpret technical instructions, journal and procedures, or governmental regulations
Effectively explain vehicle information to customers, present and respond to questions from coworkers
Diagnose and recommend solutions to basic automotive problems
Interpret, understand, and apply instructions furnished in written, oral, diagram, or schedule form
Ability to successfully perform required types of automotive services listed above
2. Minimum Educational and/or Experience Level
One year of related experience in automotive service field
Completion of two-year college or technical school program recommended
Or an equivalent combination of education and experience
3. Certificates, Licenses, and/or Registrations
Current, valid driver’s license issued in state of residence
ASE Certification G1 – Maintenance and light repair recommended
ASE Certification A4 – Suspension & Steering
The work environment characteristics described here are representative of those associate encounters while performing the essential functions of the Installation Technician job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Job duties are performed within an indoor service department (generally 800 to 2500 sq. ft.), which opens to the outdoors via overhead doors. While performing the duties of this job, the associate is exposed to varying weather, climate and temperature conditions, mechanical equipment, automotive and industrial cleaning chemicals, and noise levels that may reach 110 decibels depending upon type of service being performed. Protective eyewear must be worn in the service area at all times.
Physical Demands The physical demands described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Listed below is a description of the essential physical activity requirements.
Essential Physical Activity Requirements
Less than 1/3 of Time 1/3 to 2/3 of Time More than 2/3 of Time
Reaching Standing Pushing / Pulling Walking Climbing Kneeling
Essential Weightlifting/Force Exertion Requirements
Listed below is a description of time spent and weight lifted. Protective back support belts must be worn while performing strenuous physical activities involving lifting and exerting force.
Less than 1/3 of Time 1/3 to 2/3 of Time More than 2/3 of Time
More than 21 lbs. Up to 20 lbs.
Close vision (clear vision at 20 inches or less)
Distance Vision (clear vision at 20 feet or more)
Color Vision (ability to identify and distinguish colors)
Peripheral Vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point)
Depth Perception (three-dimensional vision, ability to judge distances and spatial relationships)
Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)
Note
The content reflects the Installation Technician role with references to job duties and requirements as described in the original posting. Any required protective equipment and safety measures are noted where applicable.
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Posted Monday, December 15, 2025 at 5:00 AM REPORTING TO:
Service Manager EMPLOYMENT CLASSIFICATION:
Non-exempt / hourly GENERAL SUMMARY: The Flat Rate Technician (Tech) lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning and living the VIP culture and following VIP processes to ensure that customers get a different & better experience. The Tech must work effectively and safely to ensure good communication, teamwork, and operation in serving customers. The Tech is responsible for effective diagnosis of automotive systems, repair and replacement of automotive parts, fluids, tires, and accessories and ensuring these services are done right the first time. The Tech is expected to comply with company safety, loss prevention, and customer service programs as well as established policies and procedures and municipal, state, and federal regulations.
Responsibilities
Makes sure that workplace safety is Priority #1. Follows all safety policies, completes all safety-related training, locks out any unsafe equipment, and reports any unsafe conditions or actions to a member of Management.
Provides automotive systems diagnosis, repair, and maintenance services for customers, including all systems covered by the ASE series of automotive certifications
A2 – Automatic Transmission/Transaxle
A3 – Manual Drive Train & Axles
A5 – Brakes
A6 – Electrical/Electronic Systems
A7 – Heating & Air Conditioning
A8 – Engine Performance
Ensures a valid Service Work Order is initiated prior to initiating service on a vehicle and ensures it is visibly displayed with the vehicle while it is being serviced.
Ensures an MPI is completed prior to initiating service on every vehicle and actively supports and participates in the 5-for-5 Customer Engagement Process.
Ensures the Service Work Order and any required printouts are completed and returned to the Service Desk with the vehicle keys upon completion of service.
Obtains needed parts only from a member of the Desk Team and returns all unused parts to the Desk Team after completion of service.
Returns cores, batteries and used tires to designated security areas for appropriate handling.
Maintains a minimum 16-week average productivity based on position.
Follows VIP’s quality service policies to ensure work is performed in accordance with VIP quality standards.
Completes all required training and certification for the position, including:
Take and pass all required and assigned LMS training
Complete all required safe equipment operation training
Become a Licensed State Vehicle Inspector (state-specific requirement)
Become T.I.A basic automotive tire service (BATS) certified and T.I.A. advanced TPMS certified
Become ASE certified based on position:
Technician: G1, A4 and A5
ASE Technician: Four of the A-Series ASE certifications
Master Technician: All eight A-Series A1 thru A8
Train, support and deliver the 5-for-5 process to educate our customers about their vehicle’s condition
Attend meetings and training sessions as needed, typically several times per year.
Quality, Safety & Housekeeping Responsibilities: road test vehicles as necessary after service; secure vehicles; install covers and mats; maintain a clean work area; maintain and clean shop equipment; participate in shop maintenance programs; comply with safety and loss prevention programs.
Additional Responsibilities (Performs other functions as required):
Maintain technical capabilities and ASE certification status
Review and authorize time worked and attendance records
Comply with VIP’s culture and service standards
Participate actively in team meetings
Work with the Service Manager to ensure shop equipment safe operation standards
Comply with regulations regulating disposal of hazardous waste
Facility and Equipment Maintenance:
Ensure satisfactory maintenance, appearance, and condition of facility to comply with security, safety and environmental codes and ordinances
Ensure satisfactory maintenance, appearance, and condition of equipment; provide the team with needed resources
Maintain a clean service department throughout the business day
Enter any facility or equipment issues into the database
Procedural Compliance: Enforce strict compliance with the service Code of Ethics and all regulations and procedures.
Performance Measurement
Maintain minimum 50% Productivity, measured as Billed Hours / Worked Hours
Minimal come backs, ensuring work is completed properly the first time
Standard Management Work Week
Schedule: The standard expectation is 5-day work and 40 hours per week.
Attendance: Arrive prior to each work shift, be ready to perform duties at shift start, and work all scheduled hours as directed by management.
Required Qualifications 1. Knowledge, Skills, and Abilities
Read, analyze, and interpret technical instructions, journal and procedures, or governmental regulations
Effectively explain vehicle information to customers, present and respond to questions from coworkers
Diagnose and recommend solutions to basic automotive problems
Interpret, understand, and apply instructions furnished in written, oral, diagram, or schedule form
Ability to successfully perform required types of automotive services listed above
2. Minimum Educational and/or Experience Level
One year of related experience in automotive service field
Completion of two-year college or technical school program recommended
Or an equivalent combination of education and experience
3. Certificates, Licenses, and/or Registrations
Current, valid driver’s license issued in state of residence
ASE Certification G1 – Maintenance and light repair recommended
ASE Certification A4 – Suspension & Steering
The work environment characteristics described here are representative of those associate encounters while performing the essential functions of the Installation Technician job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Job duties are performed within an indoor service department (generally 800 to 2500 sq. ft.), which opens to the outdoors via overhead doors. While performing the duties of this job, the associate is exposed to varying weather, climate and temperature conditions, mechanical equipment, automotive and industrial cleaning chemicals, and noise levels that may reach 110 decibels depending upon type of service being performed. Protective eyewear must be worn in the service area at all times.
Physical Demands The physical demands described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Listed below is a description of the essential physical activity requirements.
Essential Physical Activity Requirements
Less than 1/3 of Time 1/3 to 2/3 of Time More than 2/3 of Time
Reaching Standing Pushing / Pulling Walking Climbing Kneeling
Essential Weightlifting/Force Exertion Requirements
Listed below is a description of time spent and weight lifted. Protective back support belts must be worn while performing strenuous physical activities involving lifting and exerting force.
Less than 1/3 of Time 1/3 to 2/3 of Time More than 2/3 of Time
More than 21 lbs. Up to 20 lbs.
Close vision (clear vision at 20 inches or less)
Distance Vision (clear vision at 20 feet or more)
Color Vision (ability to identify and distinguish colors)
Peripheral Vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point)
Depth Perception (three-dimensional vision, ability to judge distances and spatial relationships)
Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)
Note
The content reflects the Installation Technician role with references to job duties and requirements as described in the original posting. Any required protective equipment and safety measures are noted where applicable.
#J-18808-Ljbffr