Introduction
We are seeking a Quotation and Order Management Specialist to join our Quote and Order Delivery team. You will be responsible for all aspects of customer service to both external and internal clientele. This includes daily customer service activities such as answering inbound customer calls and emails, quoting, order entry, order management, and first‑line technical and customer support. In this position, you will report to Michelle Roman, Manager for this role. Location
This position is mainly located in Columbia, SC, but we are happy to offer flexible working arrangements, including hybrid options. Team you belong to
You will join a team of quotation management experts dedicated to providing unique and alternate solutions for customers while collaborating with Sourcing & Technical Parts Support. Our team culture is all about succeeding, effective communication and providing solutions to our customers. The team is located in Columbia, SC. What you’ll do
Answers customer calls as a member of the Pump Parts Inside Sales Team. Prepares quotes and enters orders in SAP for customers received via phone, fax, and email. Understanding and providing first‑line technical information to customers utilizing equipment manuals, schematics, parts lists, blueprints, electronic databases & card files. Works with Technical Parts Support and Pricing to add new or update existing materials in SAP, tracking, and following to completion. Consults with sales teams, purchasing groups, design team, sourcing, logistics. Initiates, tracks, and follows up on quote requests and lead time requests. Provides a direct contact link for sales and external customers. Reviews and prepares responses to inquiries from customers for the Mining Services market, pump parts products within the CSR's allocated territory, and covers other CSR's workload during peak activity and/or absence. Follows up quotations for parts promptly and efficiently, monitors performance against KPIs, and provides information to sales on won/lost opportunities. Who you are
Associate's degree in a technical field or business; Bachelor's degree preferred. 5 years of experience in customer service or related experience, or technical knowledge/experience in the industry with product familiarity. Ability to understand equipment manuals, schematics, parts lists, & blueprints. Bilingual preferred to support multiple markets. Understanding of product terminology and part numbers; continual learning about basic technical aspects of products preferred. Demonstrated computer skills in Microsoft Office (Word, basic Excel, Access, and PowerPoint), SAP, email, and the Internet. What’s in it for you
Wellbeing and safety – occupational healthcare, generous benefits plan, healthy living rewards, mental well‑being services. Annual bonus – global incentive programs tied to business and performance targets. Hybrid working possibilities – flexible work environment. Extensive learning opportunities – ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities. Worldwide support – network of peers across the world, open and honest communication to get things done together. Inclusive culture that enables everyone to do their best and reach their full potential, with a courageous, compelling, and caring environment for a sustainable future. Get in touch: Want to rise above the possible with us? Click ‘Apply now’ to leave your application. How to join – Working at Metso – About Metso – Diversity and Inclusion – Meet our people Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability. Metso is a frontrunner in sustainable technologies, end‑to‑end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change. Metso is headquartered in Espoo, Finland. At the end of 2024 Metso had close to 17,000 employees in around 50 countries, and sales in 2024 were about EUR 4.9 billion. Metso is listed on the Nasdaq Helsinki. metso.com
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We are seeking a Quotation and Order Management Specialist to join our Quote and Order Delivery team. You will be responsible for all aspects of customer service to both external and internal clientele. This includes daily customer service activities such as answering inbound customer calls and emails, quoting, order entry, order management, and first‑line technical and customer support. In this position, you will report to Michelle Roman, Manager for this role. Location
This position is mainly located in Columbia, SC, but we are happy to offer flexible working arrangements, including hybrid options. Team you belong to
You will join a team of quotation management experts dedicated to providing unique and alternate solutions for customers while collaborating with Sourcing & Technical Parts Support. Our team culture is all about succeeding, effective communication and providing solutions to our customers. The team is located in Columbia, SC. What you’ll do
Answers customer calls as a member of the Pump Parts Inside Sales Team. Prepares quotes and enters orders in SAP for customers received via phone, fax, and email. Understanding and providing first‑line technical information to customers utilizing equipment manuals, schematics, parts lists, blueprints, electronic databases & card files. Works with Technical Parts Support and Pricing to add new or update existing materials in SAP, tracking, and following to completion. Consults with sales teams, purchasing groups, design team, sourcing, logistics. Initiates, tracks, and follows up on quote requests and lead time requests. Provides a direct contact link for sales and external customers. Reviews and prepares responses to inquiries from customers for the Mining Services market, pump parts products within the CSR's allocated territory, and covers other CSR's workload during peak activity and/or absence. Follows up quotations for parts promptly and efficiently, monitors performance against KPIs, and provides information to sales on won/lost opportunities. Who you are
Associate's degree in a technical field or business; Bachelor's degree preferred. 5 years of experience in customer service or related experience, or technical knowledge/experience in the industry with product familiarity. Ability to understand equipment manuals, schematics, parts lists, & blueprints. Bilingual preferred to support multiple markets. Understanding of product terminology and part numbers; continual learning about basic technical aspects of products preferred. Demonstrated computer skills in Microsoft Office (Word, basic Excel, Access, and PowerPoint), SAP, email, and the Internet. What’s in it for you
Wellbeing and safety – occupational healthcare, generous benefits plan, healthy living rewards, mental well‑being services. Annual bonus – global incentive programs tied to business and performance targets. Hybrid working possibilities – flexible work environment. Extensive learning opportunities – ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities. Worldwide support – network of peers across the world, open and honest communication to get things done together. Inclusive culture that enables everyone to do their best and reach their full potential, with a courageous, compelling, and caring environment for a sustainable future. Get in touch: Want to rise above the possible with us? Click ‘Apply now’ to leave your application. How to join – Working at Metso – About Metso – Diversity and Inclusion – Meet our people Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability. Metso is a frontrunner in sustainable technologies, end‑to‑end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change. Metso is headquartered in Espoo, Finland. At the end of 2024 Metso had close to 17,000 employees in around 50 countries, and sales in 2024 were about EUR 4.9 billion. Metso is listed on the Nasdaq Helsinki. metso.com
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