SmithRx
Overview
SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by technology, cost-saving tools, and customer service. With hundreds of thousands of members onboarded since 2016, SmithRx serves clients across the country and emphasizes a mission-driven, collaborative culture guided by our core values: Integrity, Courage, and Together.
Job Summary Exceptional customer support is essential for member satisfaction and product success in healthcare. We are seeking dedicated individuals to join our call center team, providing top-tier service to our members. Ideal candidates possess strong communication, follow-through, data entry skills, and a genuine, compassionate approach to member interactions. This role involves shifts within our call center operations and requires on-site work at our Plano, TX office with a 9-week onsite training and nesting period.
What will you do
Answer inbound calls and make outbound calls to and from members, physicians, and pharmacies while delivering a world-class member experience.
Follow up, resolve, and document issues related to member interactions. Route inquiries needing further investigation to the appropriate department and conduct routine research as needed.
Educate members about their pharmacy benefits.
Deliver a one-call resolution to our members by becoming an expert in the Pharmacy Benefits Management industry.
Demonstrate a patient-centric mindset and a high sense of urgency to solve member requests.
Work with highly sensitive information while maintaining Personal Protected Information (PPI) and Health Insurance Portability & Accountability Act (HIPAA) compliance.
What will you bring to SmithRx
2+ years of experience working in a call center environment
Must be located local to our Plano, TX office as this role requires working onsite. Hybrid/work-from-home rotation is available based on performance.
Proficiency in Windows, MS Office, G-Suite
HS Diploma, GED, or equivalent
Active listening and conversational speaking skills with a high degree of empathy
Ability to multitask
Excellent verbal and written communication skills
Prior experience with Salesforce Service Cloud, Talkdesk, or other CRM tools is preferred
Prior experience with benefits, employer benefits, insurance, prescriptions, or pharmacy experience is preferred
Prior experience resolving complex issues within a call center environment is preferred
What SmithRx Offers You
Competitive pay: $21.00 per hour
Wellness benefits including Medical, Pharmacy, Dental, Vision, Life and AD&D Insurance
12 Paid Holidays
Paid Parental Leave Benefits
401(k) Retirement Savings Program
Short-term and long-term disability
Employee Assistance Program (EAP)
Well-stocked kitchen in office locations
Professional development and training opportunities
Training, Schedule, and Location This position requires a 9-week onsite training and nesting period at our Plano office, which is crucial for success in the role. The initial training runs from 7:00 am to 3:30 pm Mountain Time and requires 100% attendance. After training, you will transition to your assigned shift hours. The regular work schedule is Monday – Friday with rotating weekend and holiday shifts.
Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is voluntary and confidential. Information provided will be recorded and maintained in a confidential file and will not be considered in hiring decisions. SmithRx is an equal employment opportunity employer and we do not discriminate on the basis of protected status under applicable law. As a government contractor subject to VEVRAA, we request this information to measure outreach and recruitment efforts. If you believe you belong to any protected veteran category, indicate accordingly.
Disability Status: Select provided options. This is a voluntary form (Form CC-305).
PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act, no persons are required to respond to a collection of information unless it displays a valid OMB control number. This survey should take about 5 minutes to complete.
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Job Summary Exceptional customer support is essential for member satisfaction and product success in healthcare. We are seeking dedicated individuals to join our call center team, providing top-tier service to our members. Ideal candidates possess strong communication, follow-through, data entry skills, and a genuine, compassionate approach to member interactions. This role involves shifts within our call center operations and requires on-site work at our Plano, TX office with a 9-week onsite training and nesting period.
What will you do
Answer inbound calls and make outbound calls to and from members, physicians, and pharmacies while delivering a world-class member experience.
Follow up, resolve, and document issues related to member interactions. Route inquiries needing further investigation to the appropriate department and conduct routine research as needed.
Educate members about their pharmacy benefits.
Deliver a one-call resolution to our members by becoming an expert in the Pharmacy Benefits Management industry.
Demonstrate a patient-centric mindset and a high sense of urgency to solve member requests.
Work with highly sensitive information while maintaining Personal Protected Information (PPI) and Health Insurance Portability & Accountability Act (HIPAA) compliance.
What will you bring to SmithRx
2+ years of experience working in a call center environment
Must be located local to our Plano, TX office as this role requires working onsite. Hybrid/work-from-home rotation is available based on performance.
Proficiency in Windows, MS Office, G-Suite
HS Diploma, GED, or equivalent
Active listening and conversational speaking skills with a high degree of empathy
Ability to multitask
Excellent verbal and written communication skills
Prior experience with Salesforce Service Cloud, Talkdesk, or other CRM tools is preferred
Prior experience with benefits, employer benefits, insurance, prescriptions, or pharmacy experience is preferred
Prior experience resolving complex issues within a call center environment is preferred
What SmithRx Offers You
Competitive pay: $21.00 per hour
Wellness benefits including Medical, Pharmacy, Dental, Vision, Life and AD&D Insurance
12 Paid Holidays
Paid Parental Leave Benefits
401(k) Retirement Savings Program
Short-term and long-term disability
Employee Assistance Program (EAP)
Well-stocked kitchen in office locations
Professional development and training opportunities
Training, Schedule, and Location This position requires a 9-week onsite training and nesting period at our Plano office, which is crucial for success in the role. The initial training runs from 7:00 am to 3:30 pm Mountain Time and requires 100% attendance. After training, you will transition to your assigned shift hours. The regular work schedule is Monday – Friday with rotating weekend and holiday shifts.
Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is voluntary and confidential. Information provided will be recorded and maintained in a confidential file and will not be considered in hiring decisions. SmithRx is an equal employment opportunity employer and we do not discriminate on the basis of protected status under applicable law. As a government contractor subject to VEVRAA, we request this information to measure outreach and recruitment efforts. If you believe you belong to any protected veteran category, indicate accordingly.
Disability Status: Select provided options. This is a voluntary form (Form CC-305).
PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act, no persons are required to respond to a collection of information unless it displays a valid OMB control number. This survey should take about 5 minutes to complete.
#J-18808-Ljbffr