Ace Handyman Services is hiring a Customer Service Representative!
Ace Handyman Services Portland is looking for a positive and professional Customer Service Representative to join our tight-knit team! We are Portland's top-rated handyman business, focusing on community and bringing helpful services to Portland area homes since 2010. Our mission is to continue the premium customer experience found in Ace Hardware stores to our customers’ homes by helping with their home improvement needs.
As a Customer Service Representative (CSR), you’ll play the critical role of engaging customers and assisting them with getting the home improvement services they seek scheduled and completed.
Starting Pay Rate: $20 per hour
Responsibilities:
Partner with other CSRs to answer phone calls and respond to online inquiries
Book appointments and resolve scheduling conflicts as they occur
Input and maintain job information in customer management software
Team with field employees to provide a superior customer experience
Perform quality assurance and warranty calls to ensure customer satisfaction
Qualifications:
3+ years of customer service experience in the construction/home improvement industry
1+ year experience booking appointments and resolving scheduling conflicts
Great attitude with ability to accurately communicate and schedule services on the phone
Good organizational and multitasking skills
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As a Customer Service Representative (CSR), you’ll play the critical role of engaging customers and assisting them with getting the home improvement services they seek scheduled and completed.
Starting Pay Rate: $20 per hour
Responsibilities:
Partner with other CSRs to answer phone calls and respond to online inquiries
Book appointments and resolve scheduling conflicts as they occur
Input and maintain job information in customer management software
Team with field employees to provide a superior customer experience
Perform quality assurance and warranty calls to ensure customer satisfaction
Qualifications:
3+ years of customer service experience in the construction/home improvement industry
1+ year experience booking appointments and resolving scheduling conflicts
Great attitude with ability to accurately communicate and schedule services on the phone
Good organizational and multitasking skills
#J-18808-Ljbffr