Consumer Direct Loan Officer
Union Home Mortgage Corp., Strongsville, Ohio, United States, 44136
The Consumer Direct Loan Officer is responsible for educating clients on the home-buying or refinances process and providing the highest customer service while taking loan applications to closing.
Responsibilities
Overcome client’s objections and offer advice and solutions on how to better handle their mortgages
Thoroughly answer any questions or needs of the borrowers
Ensure that clients are fulfilling their financial goals and needs
Keep constant communication with clients through the loan process from application to closing
At UHM, we understand diversity comes in many different forms. It’s our commitment to improve inclusion in the workplace through programs and policies that establish a positive and inclusive environment where every Partner, regardless of their background, can grow and excel. We value diversity, educate on equity, and create inclusive partner opportunities to ensure that you know #UBelongAtUHM!
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education And/Or Experience
High school diploma or equivalent
3+ years of sales mortgage experience
This position requires that all licensing requirements are met per the SAFE Act
Encompass experience a plus
Bilingual Spanish a plus
Skills
Excellent telephone, communication (oral and written), interpersonal and organizational skills
Positive attitude with lots of energy and self-motivation
Excellent computer skills with experience in Microsoft Office, Excel and Google Apps
Various work backgrounds and experience levels
Ability to work well independently as well as in a team environment and take constructive criticism, coaching and feedback on a consistent basis
Ability to work various schedules and overtime
Ability to forage and maintain excellent working relationships with all members of the team
Ability to multitask, prioritize, and manage large volume of tasks while providing excellent customer service
Ability to exercise discretion on sensitive or confidential matter
CERTIFICATES, LISENSES, REGISTRATIONS
Complete state and federal requirements including but not limited to pre-license education, state and federal testing and federal background checks to obtain an appropriate license to conduct business in all states deemed necessary by the company.
Complete required continuing education deemed necessary by federal, state and company guidelines.
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Responsibilities
Overcome client’s objections and offer advice and solutions on how to better handle their mortgages
Thoroughly answer any questions or needs of the borrowers
Ensure that clients are fulfilling their financial goals and needs
Keep constant communication with clients through the loan process from application to closing
At UHM, we understand diversity comes in many different forms. It’s our commitment to improve inclusion in the workplace through programs and policies that establish a positive and inclusive environment where every Partner, regardless of their background, can grow and excel. We value diversity, educate on equity, and create inclusive partner opportunities to ensure that you know #UBelongAtUHM!
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education And/Or Experience
High school diploma or equivalent
3+ years of sales mortgage experience
This position requires that all licensing requirements are met per the SAFE Act
Encompass experience a plus
Bilingual Spanish a plus
Skills
Excellent telephone, communication (oral and written), interpersonal and organizational skills
Positive attitude with lots of energy and self-motivation
Excellent computer skills with experience in Microsoft Office, Excel and Google Apps
Various work backgrounds and experience levels
Ability to work well independently as well as in a team environment and take constructive criticism, coaching and feedback on a consistent basis
Ability to work various schedules and overtime
Ability to forage and maintain excellent working relationships with all members of the team
Ability to multitask, prioritize, and manage large volume of tasks while providing excellent customer service
Ability to exercise discretion on sensitive or confidential matter
CERTIFICATES, LISENSES, REGISTRATIONS
Complete state and federal requirements including but not limited to pre-license education, state and federal testing and federal background checks to obtain an appropriate license to conduct business in all states deemed necessary by the company.
Complete required continuing education deemed necessary by federal, state and company guidelines.
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