Overview
Vaco is hiring for
Bilingual Customer Service Representatives . Location: Miramar, FL. These are onsite roles. Pay: $20/hour. Must be fully bilingual (Spanish). Hiring immediately.
Job Summary This position handles incoming calls and serves as a direct point of contact for customers and health plans; to provide information in response to inquiries about orders.
Key Responsibilities
Answer high-volume inbound and/or outbound calls from patients, providers, and insurance carriers
Verify patient information and insurance eligibility
Assist with appointment scheduling, referrals, prior authorizations, and general inquiries
Troubleshoot basic medical equipment issues, when applicable
Accurately document all calls and actions in the system
Educate patients on services, coverage, and next steps
Direct calls or unresolved issues to the appropriate department or supervisor
Maintain patient confidentiality in accordance with HIPAA regulations
Qualifications
2+ years of call center experience, preferably in a healthcare or medical setting
Strong communication and customer service skills
Familiarity with medical terminology, insurance verification, or billing preferred
Proficient in Microsoft Office and call center software systems (e.g., Epic, Athena, etc.)
Able to answer a minimum of 60 calls per day including notating account
Bilingual is required
High school diploma or equivalent required
What We're Looking For
Patience, empathy, and a calm phone presence
Ability to multitask in a fast-paced environment
Strong problem-solving and organizational skills
A team player who can work independently when needed
Compensation and Benefits Determining compensation for this role at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. The salary range is noted in this posting where required by local law. The individual may also be eligible for discretionary bonuses and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.
Equal Opportunity and Privacy Notices Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
EEO Notice
Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, religion or creed, national origin, citizenship, age, disability, veteran status, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by law.
Vaco by Highspring is committed to the full inclusion of all qualified individuals and will provide reasonable accommodations as needed. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive benefits of employment, please contact HR.
Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present you as a candidate for the employment opportunity and that information provided is accurate to the best of your knowledge.
Privacy Notice
Vaco by Highspring respects your privacy and provides transparent notice of our policies. California, Virginia, and other residents can access state-specific policies; residents of other states or countries can access applicable policies as described by the company policies.
Pay Transparency Notice
Salary ranges and compensation depend on factors including skill sets, experience, training, licensure and certifications, office location, and other needs. Local law may require disclosure of salary ranges.
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Bilingual Customer Service Representatives . Location: Miramar, FL. These are onsite roles. Pay: $20/hour. Must be fully bilingual (Spanish). Hiring immediately.
Job Summary This position handles incoming calls and serves as a direct point of contact for customers and health plans; to provide information in response to inquiries about orders.
Key Responsibilities
Answer high-volume inbound and/or outbound calls from patients, providers, and insurance carriers
Verify patient information and insurance eligibility
Assist with appointment scheduling, referrals, prior authorizations, and general inquiries
Troubleshoot basic medical equipment issues, when applicable
Accurately document all calls and actions in the system
Educate patients on services, coverage, and next steps
Direct calls or unresolved issues to the appropriate department or supervisor
Maintain patient confidentiality in accordance with HIPAA regulations
Qualifications
2+ years of call center experience, preferably in a healthcare or medical setting
Strong communication and customer service skills
Familiarity with medical terminology, insurance verification, or billing preferred
Proficient in Microsoft Office and call center software systems (e.g., Epic, Athena, etc.)
Able to answer a minimum of 60 calls per day including notating account
Bilingual is required
High school diploma or equivalent required
What We're Looking For
Patience, empathy, and a calm phone presence
Ability to multitask in a fast-paced environment
Strong problem-solving and organizational skills
A team player who can work independently when needed
Compensation and Benefits Determining compensation for this role at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. The salary range is noted in this posting where required by local law. The individual may also be eligible for discretionary bonuses and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.
Equal Opportunity and Privacy Notices Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
EEO Notice
Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, religion or creed, national origin, citizenship, age, disability, veteran status, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by law.
Vaco by Highspring is committed to the full inclusion of all qualified individuals and will provide reasonable accommodations as needed. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive benefits of employment, please contact HR.
Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present you as a candidate for the employment opportunity and that information provided is accurate to the best of your knowledge.
Privacy Notice
Vaco by Highspring respects your privacy and provides transparent notice of our policies. California, Virginia, and other residents can access state-specific policies; residents of other states or countries can access applicable policies as described by the company policies.
Pay Transparency Notice
Salary ranges and compensation depend on factors including skill sets, experience, training, licensure and certifications, office location, and other needs. Local law may require disclosure of salary ranges.
#J-18808-Ljbffr