Freight Customer Service Representative (ARRC ARW Employees Only - Alaska Railro
State of Alaska, Juneau, Alaska, us, 99812
Overview
Please note that for the first six calendar days of this posting, it is only open to ARW represented employees. If, during the initial six days, which ends on January 27, 2026, a qualified ARW represented employee(s) applies, it shall be awarded in accordance with Section 52.06 of the ARW Collective Bargaining Agreement (CBA). If there are no successful ARW represented bidders, this posting shall be extended to February 4, 2026, and will be considered open to all other applicants. Purpose Of Position
Responsible for a wide variety of freight logistical functions, revenue generation, and data analysis in support of ARRC Freight Customers and internal departments such as Freight Marketing, Accounting, Transportation, and Mechanical. This position coordinates the complete cycle of customer freight movements transported by rail, from origin to destination. Duties And Responsibilities
Maintains strong working relationships with customers by responding to inquiries and concerns in a prompt and professional manner. Uses the Transportation Management System (TMS) to accurately document and track all freight transactions. Prepares and relays clear customer work requests and switching instructions to Terminal Supervisors. Serves as the primary point of contact with customers by phone, email, and in person about shipments. Coordinates intermodal services (COFC/TOFC) across terminals and manages daily TOFC capacity and customer allocations. Prepares waybills for inbound, outbound, and local shipments. Collaborates with internal departments (Accounting, Marketing, TOFC, Mechanical, Transportation) to resolve issues and enhance service quality. Review and analyze data to solve customer problems and provide solutions. Create and distribute scheduled and ad hoc reports for internal and external stakeholders. 40%: Ensures compliance with hazardous materials regulations and proper documents and archives hazmat documentation. Process and verify accuracy of customer shipment data. Audits TMS entries to confirm correct revenue charges. Works with Freight Accounting to ensure correct revenue generation and application of ancillary charges. Provides tariff rates and charge schedules to customers. Enter contract agreement rates and document daily, weekly, and monthly revenue numerous services 40%: Aid in documenting departmental processes and procedures to improve efficiency. Communicate effectively with colleagues to ensure operational continuity. Provides prompt feedback to management on service issues or customer concerns. 15%: Audits and log TOFC trailers stored in the yard and document those loaded to railcars. Report any unsafe conditions to proper personnel. Supports other team tasks and perform other related duties to meet department goals. 5%: FACTOR 1: Knowledge Required - Understanding of freight logistics, tariffs, price publications, accounting procedures, hazardous materials regulations, and AAR guidelines. Experience with Transportation Management Systems and revenue billing systems. Familiarity with ARRC freight operations and interdepartmental coordination. Strong analytical, organizational, and communication skills. Intermediate proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook). Ability to compile data, create reports, and manage documentation. Knowledge of proper grammar, punctuation, and professional communication. Typing speed of at least 40 WPM. Must hold a valid driver’s license and be capable of operating a motor vehicle. 5%: FACTOR 2: Supervisory Control - Reports to the Manager, Freight Customer Service. Works independently on routine to complex assignments. Work is reviewed for results, accuracy, compliance, and customer feedback. Refers unresolved or non-routine issues to the Manager. 5%: FACTOR 3: Guidelines - Work is governed by ARR, DOT, FRA, FTA, AAR, and EPA policies, including regulations such as Tariffs, TMS manuals, 49 CFR, and Hazmat regulations. The incumbent must exercise judgment in situations where procedures are not clearly defined. 5%: FACTOR 4: Scope and Effect - The role significantly affects ARRC operations, revenue, and service execution. Accuracy is critical to avoiding regulatory penalties and ensuring positive customer experiences. Confidentiality must be supported when overseeing proprietary information. 5%: FACTOR 5: Personal Contacts - Regular contact with ARRC staff, vendors, consultants, and the public. Requires professionalism, strong people skills, and effective communication under pressure. 5%: FACTOR 6: Physical Effort - Work is primarily sedentary with frequent use of a computer. Occasional outdoor work is required for trailer inventory. 5%: FACTOR 7: Working Conditions - Primarily office-based with occasional exposure to outdoor conditions. Must work effectively under deadlines and time-sensitive tasks in a fast-paced environment with continually changing priorities. Requires strong multitasking and time management skills. Required Qualifications
High school diploma or GED Three years of administrative or clerical experience Experience with TMS or database systems Experience with hazmat documentation Able to type 40 WPM (Certificate Required) Valid driver’s license Advanced computer skills (Word, Excel, PowerPoint, Access) Excellent communication, organization, and time management skills. Availability to work a non-standard schedule in a 24/7 operation required, to include overtime, evening, weekends and holidays Preferred Qualifications
Associate degree or relevant logistics experience Experience in transportation, logistics, or freight operations The above reflects only the more significant details for the performance of the job and is not intended to be all inclusive. Please be sure to include any REQUIRED AND DESIRED QUALIFICATIONS in your APPLICANT PROFILE. If using work experience not already documented in your application, also provide the employer name, your job title, dates of employment and whether full- or part-time. Your application will be closely reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant will not advance to the interview and selection phase of the recruitment. IF you are selected for an interview, then you MUST be able to submit a copy of a current driving record that reflects the past three (3) years of driving history. The State of Alaska DMV Driving Records are available online: https://online.dmv.alaska.gov/onlinedrivingrecords WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to recruitment.services@alaska.gov. For applicant password assistance please visit: https://www.governmentjobs.com/js_lostpswd.cfm?topheader=alaska Alaska Railroad Human Resources Department E-Mail: arjobinfo@akrr.com Mailing Address: P.O. Box 107500, Anchorage, AK 99510-7500 Street Address: 327 West Ship Creek, Anchorage, AK Fax Number: (907) 265-2542 Alaska Railroad Corporation is an equal opportunity employer
#J-18808-Ljbffr
Please note that for the first six calendar days of this posting, it is only open to ARW represented employees. If, during the initial six days, which ends on January 27, 2026, a qualified ARW represented employee(s) applies, it shall be awarded in accordance with Section 52.06 of the ARW Collective Bargaining Agreement (CBA). If there are no successful ARW represented bidders, this posting shall be extended to February 4, 2026, and will be considered open to all other applicants. Purpose Of Position
Responsible for a wide variety of freight logistical functions, revenue generation, and data analysis in support of ARRC Freight Customers and internal departments such as Freight Marketing, Accounting, Transportation, and Mechanical. This position coordinates the complete cycle of customer freight movements transported by rail, from origin to destination. Duties And Responsibilities
Maintains strong working relationships with customers by responding to inquiries and concerns in a prompt and professional manner. Uses the Transportation Management System (TMS) to accurately document and track all freight transactions. Prepares and relays clear customer work requests and switching instructions to Terminal Supervisors. Serves as the primary point of contact with customers by phone, email, and in person about shipments. Coordinates intermodal services (COFC/TOFC) across terminals and manages daily TOFC capacity and customer allocations. Prepares waybills for inbound, outbound, and local shipments. Collaborates with internal departments (Accounting, Marketing, TOFC, Mechanical, Transportation) to resolve issues and enhance service quality. Review and analyze data to solve customer problems and provide solutions. Create and distribute scheduled and ad hoc reports for internal and external stakeholders. 40%: Ensures compliance with hazardous materials regulations and proper documents and archives hazmat documentation. Process and verify accuracy of customer shipment data. Audits TMS entries to confirm correct revenue charges. Works with Freight Accounting to ensure correct revenue generation and application of ancillary charges. Provides tariff rates and charge schedules to customers. Enter contract agreement rates and document daily, weekly, and monthly revenue numerous services 40%: Aid in documenting departmental processes and procedures to improve efficiency. Communicate effectively with colleagues to ensure operational continuity. Provides prompt feedback to management on service issues or customer concerns. 15%: Audits and log TOFC trailers stored in the yard and document those loaded to railcars. Report any unsafe conditions to proper personnel. Supports other team tasks and perform other related duties to meet department goals. 5%: FACTOR 1: Knowledge Required - Understanding of freight logistics, tariffs, price publications, accounting procedures, hazardous materials regulations, and AAR guidelines. Experience with Transportation Management Systems and revenue billing systems. Familiarity with ARRC freight operations and interdepartmental coordination. Strong analytical, organizational, and communication skills. Intermediate proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook). Ability to compile data, create reports, and manage documentation. Knowledge of proper grammar, punctuation, and professional communication. Typing speed of at least 40 WPM. Must hold a valid driver’s license and be capable of operating a motor vehicle. 5%: FACTOR 2: Supervisory Control - Reports to the Manager, Freight Customer Service. Works independently on routine to complex assignments. Work is reviewed for results, accuracy, compliance, and customer feedback. Refers unresolved or non-routine issues to the Manager. 5%: FACTOR 3: Guidelines - Work is governed by ARR, DOT, FRA, FTA, AAR, and EPA policies, including regulations such as Tariffs, TMS manuals, 49 CFR, and Hazmat regulations. The incumbent must exercise judgment in situations where procedures are not clearly defined. 5%: FACTOR 4: Scope and Effect - The role significantly affects ARRC operations, revenue, and service execution. Accuracy is critical to avoiding regulatory penalties and ensuring positive customer experiences. Confidentiality must be supported when overseeing proprietary information. 5%: FACTOR 5: Personal Contacts - Regular contact with ARRC staff, vendors, consultants, and the public. Requires professionalism, strong people skills, and effective communication under pressure. 5%: FACTOR 6: Physical Effort - Work is primarily sedentary with frequent use of a computer. Occasional outdoor work is required for trailer inventory. 5%: FACTOR 7: Working Conditions - Primarily office-based with occasional exposure to outdoor conditions. Must work effectively under deadlines and time-sensitive tasks in a fast-paced environment with continually changing priorities. Requires strong multitasking and time management skills. Required Qualifications
High school diploma or GED Three years of administrative or clerical experience Experience with TMS or database systems Experience with hazmat documentation Able to type 40 WPM (Certificate Required) Valid driver’s license Advanced computer skills (Word, Excel, PowerPoint, Access) Excellent communication, organization, and time management skills. Availability to work a non-standard schedule in a 24/7 operation required, to include overtime, evening, weekends and holidays Preferred Qualifications
Associate degree or relevant logistics experience Experience in transportation, logistics, or freight operations The above reflects only the more significant details for the performance of the job and is not intended to be all inclusive. Please be sure to include any REQUIRED AND DESIRED QUALIFICATIONS in your APPLICANT PROFILE. If using work experience not already documented in your application, also provide the employer name, your job title, dates of employment and whether full- or part-time. Your application will be closely reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant will not advance to the interview and selection phase of the recruitment. IF you are selected for an interview, then you MUST be able to submit a copy of a current driving record that reflects the past three (3) years of driving history. The State of Alaska DMV Driving Records are available online: https://online.dmv.alaska.gov/onlinedrivingrecords WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to recruitment.services@alaska.gov. For applicant password assistance please visit: https://www.governmentjobs.com/js_lostpswd.cfm?topheader=alaska Alaska Railroad Human Resources Department E-Mail: arjobinfo@akrr.com Mailing Address: P.O. Box 107500, Anchorage, AK 99510-7500 Street Address: 327 West Ship Creek, Anchorage, AK Fax Number: (907) 265-2542 Alaska Railroad Corporation is an equal opportunity employer
#J-18808-Ljbffr