Inktel Direct Corporation
We're hiring WORK-FROM-HOME
Agents who can serve as
Homeware Support Specialists
to represent one of the world’s most upscale and high-end homeware brands. Each Homeware Support Specialist will be working from home using their own computer equipment that meets the technical requirements outlined below. This is a virtual customer support job. Agents must also be able to establish a designated work space, free from noise and distractions to handle incoming phone calls. Agents will be responsible for answering incoming contacts from clients via multiple platforms, including phone, email or chat. Training will be provided on client information and systems used. Salary
&
Benefits : $15/hr. Bi-monthly pay. Job Responsibilities
Address customer questions and concerns regarding product and delivery information Provide product information, review alternative solutions if an item is out of stock and place orders for the customer Successfully negotiate and appease customers using a variety of methods established by client Check inventory, process returns, issue replacements and credits for damaged or defective merchandise Perform other duties as assigned Qualifications
High school diploma or equivalent 1-2 years Call Center Experience preferably in a live chat environment Retail sales experience, preferably in an ecommerce environment Excellent Data Entry skills – 45-55 wpm minimum Must be computer literate and internet savvy Experience in Windows-based applications, specifically client relationship management tools preferred (e.g. Salesforce) Experienced in handling multiple chats at any given time Exceptional written communication skills; and high-quality standard in grammar, punctuation and written business acumen Professional, upbeat and engaging written communication Excellent oral communication skills: clear diction, tone and use of proper grammar Ability to deliver quality customer service in a high-volume environment Ability to develop relationships with clients, even in difficult situations Ability to advise and counsel customers in a quick and efficient manner Ability to multitask by reading, typing, and navigating through applications while speaking with customers Empathetic and active listening Positive outlook and enthusiastic attitude Conscientious team player Ability to work 40 hours/week, 8 hour shifts, weekends and holidays as needed Dependable, a history of good attendance and punctuality is essential Company Values
[S]ervice [R]esponsibility [I]ntegrity [V]ersatility Salary & Benefits
The compensation package for this position includes a competitive base salary commensurate with experience, as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, educational assistance, and a 401K plan. Work From Home Technology Requirements
Dual Core 1.2 GHz or better Intel Core i3 or AMD Ryzen 3 or better Hardware & Software
Hard Drive: 40 GB or more of available space; 100 GB or more of total space Memory: 8 GB or RAM or better Operating System: Windows 10 Professional (No Macs or Chromebooks) USB Ports: Two (2) available USB 2.0 or greater ports Minimum Monitor and Accessories: Monitor—1280 x 1024 (SXGA) and 1920 x 1080 (Full HD or 1080p); USB Headset with Microphone; Camera (Integrated or USB) Notes: Dual monitors may be required on some client programs Minimum Software Requirements
Google Chrome — Latest version for Windows Certain client programs may require specific versions of Microsoft Internet Explorer. Minimum Internet Connectivity Requirements
Internet connection must not be shared with more than 3 devices in the same location Qualifications Summary
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr
Agents who can serve as
Homeware Support Specialists
to represent one of the world’s most upscale and high-end homeware brands. Each Homeware Support Specialist will be working from home using their own computer equipment that meets the technical requirements outlined below. This is a virtual customer support job. Agents must also be able to establish a designated work space, free from noise and distractions to handle incoming phone calls. Agents will be responsible for answering incoming contacts from clients via multiple platforms, including phone, email or chat. Training will be provided on client information and systems used. Salary
&
Benefits : $15/hr. Bi-monthly pay. Job Responsibilities
Address customer questions and concerns regarding product and delivery information Provide product information, review alternative solutions if an item is out of stock and place orders for the customer Successfully negotiate and appease customers using a variety of methods established by client Check inventory, process returns, issue replacements and credits for damaged or defective merchandise Perform other duties as assigned Qualifications
High school diploma or equivalent 1-2 years Call Center Experience preferably in a live chat environment Retail sales experience, preferably in an ecommerce environment Excellent Data Entry skills – 45-55 wpm minimum Must be computer literate and internet savvy Experience in Windows-based applications, specifically client relationship management tools preferred (e.g. Salesforce) Experienced in handling multiple chats at any given time Exceptional written communication skills; and high-quality standard in grammar, punctuation and written business acumen Professional, upbeat and engaging written communication Excellent oral communication skills: clear diction, tone and use of proper grammar Ability to deliver quality customer service in a high-volume environment Ability to develop relationships with clients, even in difficult situations Ability to advise and counsel customers in a quick and efficient manner Ability to multitask by reading, typing, and navigating through applications while speaking with customers Empathetic and active listening Positive outlook and enthusiastic attitude Conscientious team player Ability to work 40 hours/week, 8 hour shifts, weekends and holidays as needed Dependable, a history of good attendance and punctuality is essential Company Values
[S]ervice [R]esponsibility [I]ntegrity [V]ersatility Salary & Benefits
The compensation package for this position includes a competitive base salary commensurate with experience, as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, educational assistance, and a 401K plan. Work From Home Technology Requirements
Dual Core 1.2 GHz or better Intel Core i3 or AMD Ryzen 3 or better Hardware & Software
Hard Drive: 40 GB or more of available space; 100 GB or more of total space Memory: 8 GB or RAM or better Operating System: Windows 10 Professional (No Macs or Chromebooks) USB Ports: Two (2) available USB 2.0 or greater ports Minimum Monitor and Accessories: Monitor—1280 x 1024 (SXGA) and 1920 x 1080 (Full HD or 1080p); USB Headset with Microphone; Camera (Integrated or USB) Notes: Dual monitors may be required on some client programs Minimum Software Requirements
Google Chrome — Latest version for Windows Certain client programs may require specific versions of Microsoft Internet Explorer. Minimum Internet Connectivity Requirements
Internet connection must not be shared with more than 3 devices in the same location Qualifications Summary
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr