About Pacific Rise Co
Pacific Rise Co provides full-service logistics solutions, including warehousing, freight forwarding, distribution, customs processing, and last-mile delivery. We support a wide range of industries with reliable and efficient supply-chain operations. Position Overview
We are seeking a professional and customer-focused
Customer Service Representative (CSR)
to serve as a primary point of contact for clients. This role supports shipment inquiries, order status updates, and internal coordination with warehouse and logistics teams. Key Responsibilities
Respond to customer inquiries via phone, email, and internal systems
Provide order status updates, delivery timelines, and service information
Coordinate with warehouse, dispatch, and operations teams to resolve issues
Document customer interactions and maintain accurate records
Assist with service requests, scheduling, and follow-ups
Qualifications
High school diploma or equivalent required
Strong verbal and written communication skills
Basic computer and data entry skills
Ability to multitask in a fast-paced environment
Problem-solving mindset with attention to detail
Reliable, punctual, and customer-oriented
Benefits include: Paid time off (PTO) and paid holidays
Health, dental, and vision insurance
401(k) retirement plan with employer contribution
Performance-based incentives
Weekly pay options (if applicable)
Paid training and ongoing support
Career growth opportunities within customer service and operations
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Pacific Rise Co provides full-service logistics solutions, including warehousing, freight forwarding, distribution, customs processing, and last-mile delivery. We support a wide range of industries with reliable and efficient supply-chain operations. Position Overview
We are seeking a professional and customer-focused
Customer Service Representative (CSR)
to serve as a primary point of contact for clients. This role supports shipment inquiries, order status updates, and internal coordination with warehouse and logistics teams. Key Responsibilities
Respond to customer inquiries via phone, email, and internal systems
Provide order status updates, delivery timelines, and service information
Coordinate with warehouse, dispatch, and operations teams to resolve issues
Document customer interactions and maintain accurate records
Assist with service requests, scheduling, and follow-ups
Qualifications
High school diploma or equivalent required
Strong verbal and written communication skills
Basic computer and data entry skills
Ability to multitask in a fast-paced environment
Problem-solving mindset with attention to detail
Reliable, punctual, and customer-oriented
Benefits include: Paid time off (PTO) and paid holidays
Health, dental, and vision insurance
401(k) retirement plan with employer contribution
Performance-based incentives
Weekly pay options (if applicable)
Paid training and ongoing support
Career growth opportunities within customer service and operations
#J-18808-Ljbffr