Overview
We’re unique. You should be, too.
We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?
We’re different than most primary care providers.
We’re rapidly expanding and we need great people to join our team.
The Membership Growth Consultant (MGC) is an outside healthcare sales representative who’s responsible for generating sales leads and membership by nurturing productive relationships with senior citizens, key local community partners and senior-focused businesses to enroll new patients to ChenMed. MGC is the first of three separate tiers as part of the overall MGC Success Plan and growth career path at ChenMed. The incumbent in this role develops skills to arrange, design, and orchestrate sales events and to develop fun and cost-effective techniques to keep senior participation and satisfaction high, in part to drive referral sales from satisfied patients to help fuel membership growth. He/She learns to effectively communicate the ChenMed/JenCare value proposition at community events.
Essential Job Duties / Responsibilities
Begins to nurture, build and cultivate direct-to-seniors and business-to-business partnerships to generate new patient opportunities year-round.
Meets with individual seniors and groups in their homes, workplaces, houses of worship, senior centers or living communities to share the ChenMed value proposition.
Plans, coordinates and executes local events within the community (e.g., information tables, health fairs, doc talks, etc.) to help reach our ideal patients (medically underserved, Medicare-eligible seniors, age 55 and older).
Cultivates strong relationships with health plan agents, individual insurance agents, social workers, case workers, senior housing managers, senior centers and related community providers to keep ChenMed/JenCare Medical Centers as their top provider choice for senior healthcare when referring patients to a primary care physician.
Partners with community officials, businesses and senior outreach programs to develop initiatives that drive new patient growth.
Schedules one-on-one sales meetings and referral relationships with Plan agents, independent brokers and the senior community; delivers solutions on immediate customer requests. Manages vendors related to event planning and contracts with venues where events occur.
Ensures insurance agents and/or brokers are invited to community events to ensure timely patient assignment to ChenMed/JenCare Medical Centers.
Learns to use marketing and sales tools to identify solutions and sell to new customers. Maintains up-to-date client information in designated CRM tools (e.g., Salesforce). Documents interactions with clients and manages leads effectively.
Provides monthly activity calendars reflecting community access points and new tabletop venues. Creates penetration plans and initiatives in key target markets and channels.
Recovers dormant customers via sales tools and marketing campaigns.
Drives new member growth by educating potential patients on our value proposition and healthcare model. Delivers prescribed presentations to large audiences.
Develops distribution channels to support new patient enrollment growth. Uses all sales tools provided to ensure efficiency and data collection.
Partners with sales leadership to improve engagement effectiveness with distributors, vendors and community partners.
Builds trusting relationships with brokers/insurance agents/case workers/third party vendors associated with seniors; develops and executes broker and partner strategies and plans.
Engages with new patients through and beyond their first appointment. Maintains relationships with enrolled patients to positively impact retention. Helps address and resolve customer complaints and issues as required.
Performs other related duties as assigned.
Core Competencies
Instills trust
- Follows through on commitments; seen as direct and trustworthy; keeps confidences; practices what one preaches; shows consistency between words and actions.
Results driven
- Consistently achieves results, with a strong bottom-line orientation; persists despite obstacles; track record of exceeding goals.
Action oriented
- Takes on opportunities and challenges with urgency, energy, and enthusiasm; seizes new opportunities; maintains a can-do attitude.
Effective communication
- Delivers multi-mode communications tailored to audiences; listens attentively; adjusts messaging; provides timely information; encourages open expression of ideas.
Resiliency
- Rebounds from setbacks; stays confident under pressure; maintains a positive attitude; grows from adversity.
Networking
- Builds and maintains formal and informal networks inside and outside the organization; leverages relationships for ideas, resources and know-how.
Customer focus
- Builds customer-centric relationships and solutions; understands customer needs and delivers value.
Persuasiveness
- Uses compelling arguments to gain support; negotiates effectively; closes sales while maintaining relationships.
Knowledge, Skills And Abilities
High business acumen with strong organizational skills; ability to manage multiple priorities in a fast-paced environment.
Negotiation, probing, closing skills and handling objections; detail-oriented with proficiency in MS Office (PowerPoint, Excel, Word, Outlook), CRM tools (Salesforce) and related software.
Excellent interpersonal and problem-solving skills; patient-focused communication style.
Strong written and verbal communication; confident speaking voice; ability to engage customers across various formats (one-on-one, group presentations, calls, etc.).
Flexible and creative in dealing with customers; persuasive and motivated to generate sales; able to close without being pushy.
Good keyboarding speed; fluent in English; bilingual is a plus.
Ability and willingness to travel locally, regionally and nationwide up to 75%; work is primarily conducted off ChenMed premises.
Independent judgment in daily duties.
Education And Experience Criteria
High School Diploma or GED required. Bachelor’s degree in Marketing, Business Administration or related field preferred, or an equivalent combination of education and experience.
Minimum of 2 years of successful sales experience; prior work with seniors and understanding of Medicare Advantage a plus.
Minimum of 2 years of B2B experience or equivalent management experience preferred.
Experience in establishing and maintaining relationships with business/vendor partners.
Experience in telesales and inputting sales data; possession and maintenance of a valid driver’s license.
Pay Range $38,509 - $55,013 Salary
The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for bonuses or commissions.
Employee Benefits We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care.
ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day.
Current Employee apply HERE. Current Contingent Worker please see job aid HERE to apply.
#J-18808-Ljbffr
We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?
We’re different than most primary care providers.
We’re rapidly expanding and we need great people to join our team.
The Membership Growth Consultant (MGC) is an outside healthcare sales representative who’s responsible for generating sales leads and membership by nurturing productive relationships with senior citizens, key local community partners and senior-focused businesses to enroll new patients to ChenMed. MGC is the first of three separate tiers as part of the overall MGC Success Plan and growth career path at ChenMed. The incumbent in this role develops skills to arrange, design, and orchestrate sales events and to develop fun and cost-effective techniques to keep senior participation and satisfaction high, in part to drive referral sales from satisfied patients to help fuel membership growth. He/She learns to effectively communicate the ChenMed/JenCare value proposition at community events.
Essential Job Duties / Responsibilities
Begins to nurture, build and cultivate direct-to-seniors and business-to-business partnerships to generate new patient opportunities year-round.
Meets with individual seniors and groups in their homes, workplaces, houses of worship, senior centers or living communities to share the ChenMed value proposition.
Plans, coordinates and executes local events within the community (e.g., information tables, health fairs, doc talks, etc.) to help reach our ideal patients (medically underserved, Medicare-eligible seniors, age 55 and older).
Cultivates strong relationships with health plan agents, individual insurance agents, social workers, case workers, senior housing managers, senior centers and related community providers to keep ChenMed/JenCare Medical Centers as their top provider choice for senior healthcare when referring patients to a primary care physician.
Partners with community officials, businesses and senior outreach programs to develop initiatives that drive new patient growth.
Schedules one-on-one sales meetings and referral relationships with Plan agents, independent brokers and the senior community; delivers solutions on immediate customer requests. Manages vendors related to event planning and contracts with venues where events occur.
Ensures insurance agents and/or brokers are invited to community events to ensure timely patient assignment to ChenMed/JenCare Medical Centers.
Learns to use marketing and sales tools to identify solutions and sell to new customers. Maintains up-to-date client information in designated CRM tools (e.g., Salesforce). Documents interactions with clients and manages leads effectively.
Provides monthly activity calendars reflecting community access points and new tabletop venues. Creates penetration plans and initiatives in key target markets and channels.
Recovers dormant customers via sales tools and marketing campaigns.
Drives new member growth by educating potential patients on our value proposition and healthcare model. Delivers prescribed presentations to large audiences.
Develops distribution channels to support new patient enrollment growth. Uses all sales tools provided to ensure efficiency and data collection.
Partners with sales leadership to improve engagement effectiveness with distributors, vendors and community partners.
Builds trusting relationships with brokers/insurance agents/case workers/third party vendors associated with seniors; develops and executes broker and partner strategies and plans.
Engages with new patients through and beyond their first appointment. Maintains relationships with enrolled patients to positively impact retention. Helps address and resolve customer complaints and issues as required.
Performs other related duties as assigned.
Core Competencies
Instills trust
- Follows through on commitments; seen as direct and trustworthy; keeps confidences; practices what one preaches; shows consistency between words and actions.
Results driven
- Consistently achieves results, with a strong bottom-line orientation; persists despite obstacles; track record of exceeding goals.
Action oriented
- Takes on opportunities and challenges with urgency, energy, and enthusiasm; seizes new opportunities; maintains a can-do attitude.
Effective communication
- Delivers multi-mode communications tailored to audiences; listens attentively; adjusts messaging; provides timely information; encourages open expression of ideas.
Resiliency
- Rebounds from setbacks; stays confident under pressure; maintains a positive attitude; grows from adversity.
Networking
- Builds and maintains formal and informal networks inside and outside the organization; leverages relationships for ideas, resources and know-how.
Customer focus
- Builds customer-centric relationships and solutions; understands customer needs and delivers value.
Persuasiveness
- Uses compelling arguments to gain support; negotiates effectively; closes sales while maintaining relationships.
Knowledge, Skills And Abilities
High business acumen with strong organizational skills; ability to manage multiple priorities in a fast-paced environment.
Negotiation, probing, closing skills and handling objections; detail-oriented with proficiency in MS Office (PowerPoint, Excel, Word, Outlook), CRM tools (Salesforce) and related software.
Excellent interpersonal and problem-solving skills; patient-focused communication style.
Strong written and verbal communication; confident speaking voice; ability to engage customers across various formats (one-on-one, group presentations, calls, etc.).
Flexible and creative in dealing with customers; persuasive and motivated to generate sales; able to close without being pushy.
Good keyboarding speed; fluent in English; bilingual is a plus.
Ability and willingness to travel locally, regionally and nationwide up to 75%; work is primarily conducted off ChenMed premises.
Independent judgment in daily duties.
Education And Experience Criteria
High School Diploma or GED required. Bachelor’s degree in Marketing, Business Administration or related field preferred, or an equivalent combination of education and experience.
Minimum of 2 years of successful sales experience; prior work with seniors and understanding of Medicare Advantage a plus.
Minimum of 2 years of B2B experience or equivalent management experience preferred.
Experience in establishing and maintaining relationships with business/vendor partners.
Experience in telesales and inputting sales data; possession and maintenance of a valid driver’s license.
Pay Range $38,509 - $55,013 Salary
The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for bonuses or commissions.
Employee Benefits We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care.
ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day.
Current Employee apply HERE. Current Contingent Worker please see job aid HERE to apply.
#J-18808-Ljbffr