Air Products 的宏圖是將人們聚集在一起，重新思考世界的可能性，並共同協作且創造出創新解決方案，以應對全球能源和環境永續發展挑戰 成為全球最安全、最多樣化且獲利最多的工業氣體公司，與我們一同迎接明日建設，一同成長。**重新構想無限可能** The Sales Support Coordinator will provide daily support to the Air Products Membrane Solutions Commercial team and manage inbound and outbound communications with customers.You will interface with our customers for sales of systems, membranes, parts, and service. You will also have internal interactions with global sales personnel, marketing, product management, transportation coordinator, Air Product’s corporate trade compliance, AP corporate credit group, AP customer master group, and AP CRM teams.**What's In It for You:**At Air Products we foster a culture of inclusion where every voice is heard, and everyone feels they belong and matter. Additionally, we offer competitive pay and great benefits for our employees. Check out some of our benefits below!* Affordable Medical, Dental and Vision Insurance (day 1 of employment)* 401k with 100% vested company core and match* Paid Vacation, holidays + sick time* Paid Parental leave (Up to 8 weeks)* Backup Child and Adult Care benefit* Adoption assistance* Flexible spending accounts (medical, dependent daycare)* Life Insurance (AD&D- Paid for by Air Products), Supplemental AD&D* Legal Plan & Identity theft coverage* EAP (Employee Assistance Program)* Many more supplemental benefits available**Required Skills / Abilities:** * Proficient in SAP, Salesforce (or other comparable CRM), and MS Suite.* Excellent communication skills both, written and verbal.* Ability to work well independently and in a team environment.**Personal attributes:**
* A positive, can-do attitude with strengths in speedy and accurate responses* A high level of integrity due to confidentiality of company and customer sensitive data.* Friendly, professional, and able to communicate at all levels, both internally and externally, via e-mail and telephone.* Computer and IT literacy includes the ability to learn new systems.* Ability to follow policies and procedures, while identifying opportunities to improve and enhance customer experience.* Adaptable to change.* Organized, with a strong ability to prioritize tasks and manage time to support multiple initiatives.* Eager to learn and grow.**Key Job Responsibilities:*** Create and maintain internal and external requisitions for purchase of parts to support customer demands. Oversees parts sales orders through shipment to customers.* Supports execution of annual satisfaction survey – works with sales to identify customer contacts, follows up with customers/sales to drive response rates.* Enters and tracks RMAs, acting as the central point of contact for membrane, part, and service complaints from ETO Systems Customers.* Track and submit workbooks for price increases and customer master data attributes.* Administratively support commercial projects, as needed.* Periodically assist the Marketing team packing company giveaways.* Support the implementation and usage of the CRM platform (Salesforce)* Pull monthly reporting on active projects, contact the Commercial team to validate hours.* Manage service and sales orders from entry through invoicing for new system proposals and service projects à Enter into SAP, follow up with commercial and project management through project completion, notify the team of closure, and invoice in SAP.* Accepts and validates customer Purchase Orders and enters order into SAP.* Complete customer workbook requests for new and existing customers and liaise with AP Customer Master Data (CDM) team to ensure timely completion.* Efficiently communicate information from customers to our Treasury group for credit card and credit transactions, credit worthiness, receipt of payment and order release for shipment.* Communicate with scheduling regarding order shipment dates, and advise customers of shipping details, any potential order changes (or delays), or partial shipments.* Works with customer, sales manager, and Air Products’ Legal and/or Trade Compliance departments to validate compliance to domestic and international laws and regulations.* Issues order acknowledgements to customers.**Minimum Hiring Requirements:*** A bachelor’s or associates degree is preferred but is not required.* A high school diploma or GED is required.* Proficiency in SAP, Salesforce (or other comparable CRM) and MS Suite is required.* Excellent customer service experience is required.* Excellent communication skills and attention to detail are required.* A valid driver’s license, clean driving record, and a reliable personal vehicle are required.#LI-CH1#LI-Onsite #INDGIGJoin Air Products, where we proudly value the skills, dedication, and leadership that Veterans bring to the table. As a Veteran-friendly organization, we actively encourage and welcome Veterans to apply for various roles within our company. We recognize the unique strengths and experiences that Veterans contribute, and we foster a workplace that honors your service while providing a platform for professional growth.Air Products 是全球最大的氫氣生產商，擁有超過 80 年的工業氣體生產經驗。作為氫氣和工業氣體專家，Air Products 提供安全的端到端解決方案，大規模投資真實和潔淨的能源專案，並推動產業向前邁進，為未來創造更潔淨的環境。Air Products 將工作環境安全性放在首位，其文化中蘊含多元性和包容性，因此每位員工都能在 Air Products 找到歸屬感和其自身的重要性。欲瞭解更多資訊，請造訪 About Air Products 頁面。我們提供全面的福利組合，包括帶薪公眾假期和有薪假期、平價醫療、牙科醫療支援、人壽保險和退休計畫。作為我們的員工，您可以獲得相關福利，而且在入職第一天就能獲得 100% 的退休福利。我們是遵守美國平等就業機會規條的僱主，因此不論種族、膚色、宗教、國籍、年齡、公民身份、性別、婚姻狀況、懷孕、性取向、性別認同和表達、殘疾或退伍軍人身份如何，我們都會認真考慮應徵者的能力。Air Products 致力於與殘障人士合作，並為殘障人士提供合理的住宿條件。如果您有殘疾，且認為需要合理的便利設施來搜尋職缺或提交線上申請，請傳送電子郵件至 talent@airproducts.com。本信箱不回覆一般申請狀態查詢；對於一般申請狀態查詢，您將直接收到我們職涯中心和/或人才招募專員的電子郵件。Register for Job Alerts
Follow these simple steps:
1) Register by clicking ‘Join our Talent Network’ at the top of this page, where you can create your account.
2) Sign up for ‘job alerts’ to stay informed of vacancies based on your skillset and location preferences.More than 23,000 passionate, talented and committed employees from diverse backgrounds are driven by Air Products’ higher purpose to create innovative solutions that benefit the environment, enhance sustainability and reimagine what's possible to address the challenges facing customers, communities, and the world. #J-18808-Ljbffr
* A positive, can-do attitude with strengths in speedy and accurate responses* A high level of integrity due to confidentiality of company and customer sensitive data.* Friendly, professional, and able to communicate at all levels, both internally and externally, via e-mail and telephone.* Computer and IT literacy includes the ability to learn new systems.* Ability to follow policies and procedures, while identifying opportunities to improve and enhance customer experience.* Adaptable to change.* Organized, with a strong ability to prioritize tasks and manage time to support multiple initiatives.* Eager to learn and grow.**Key Job Responsibilities:*** Create and maintain internal and external requisitions for purchase of parts to support customer demands. Oversees parts sales orders through shipment to customers.* Supports execution of annual satisfaction survey – works with sales to identify customer contacts, follows up with customers/sales to drive response rates.* Enters and tracks RMAs, acting as the central point of contact for membrane, part, and service complaints from ETO Systems Customers.* Track and submit workbooks for price increases and customer master data attributes.* Administratively support commercial projects, as needed.* Periodically assist the Marketing team packing company giveaways.* Support the implementation and usage of the CRM platform (Salesforce)* Pull monthly reporting on active projects, contact the Commercial team to validate hours.* Manage service and sales orders from entry through invoicing for new system proposals and service projects à Enter into SAP, follow up with commercial and project management through project completion, notify the team of closure, and invoice in SAP.* Accepts and validates customer Purchase Orders and enters order into SAP.* Complete customer workbook requests for new and existing customers and liaise with AP Customer Master Data (CDM) team to ensure timely completion.* Efficiently communicate information from customers to our Treasury group for credit card and credit transactions, credit worthiness, receipt of payment and order release for shipment.* Communicate with scheduling regarding order shipment dates, and advise customers of shipping details, any potential order changes (or delays), or partial shipments.* Works with customer, sales manager, and Air Products’ Legal and/or Trade Compliance departments to validate compliance to domestic and international laws and regulations.* Issues order acknowledgements to customers.**Minimum Hiring Requirements:*** A bachelor’s or associates degree is preferred but is not required.* A high school diploma or GED is required.* Proficiency in SAP, Salesforce (or other comparable CRM) and MS Suite is required.* Excellent customer service experience is required.* Excellent communication skills and attention to detail are required.* A valid driver’s license, clean driving record, and a reliable personal vehicle are required.#LI-CH1#LI-Onsite #INDGIGJoin Air Products, where we proudly value the skills, dedication, and leadership that Veterans bring to the table. As a Veteran-friendly organization, we actively encourage and welcome Veterans to apply for various roles within our company. We recognize the unique strengths and experiences that Veterans contribute, and we foster a workplace that honors your service while providing a platform for professional growth.Air Products 是全球最大的氫氣生產商，擁有超過 80 年的工業氣體生產經驗。作為氫氣和工業氣體專家，Air Products 提供安全的端到端解決方案，大規模投資真實和潔淨的能源專案，並推動產業向前邁進，為未來創造更潔淨的環境。Air Products 將工作環境安全性放在首位，其文化中蘊含多元性和包容性，因此每位員工都能在 Air Products 找到歸屬感和其自身的重要性。欲瞭解更多資訊，請造訪 About Air Products 頁面。我們提供全面的福利組合，包括帶薪公眾假期和有薪假期、平價醫療、牙科醫療支援、人壽保險和退休計畫。作為我們的員工，您可以獲得相關福利，而且在入職第一天就能獲得 100% 的退休福利。我們是遵守美國平等就業機會規條的僱主，因此不論種族、膚色、宗教、國籍、年齡、公民身份、性別、婚姻狀況、懷孕、性取向、性別認同和表達、殘疾或退伍軍人身份如何，我們都會認真考慮應徵者的能力。Air Products 致力於與殘障人士合作，並為殘障人士提供合理的住宿條件。如果您有殘疾，且認為需要合理的便利設施來搜尋職缺或提交線上申請，請傳送電子郵件至 talent@airproducts.com。本信箱不回覆一般申請狀態查詢；對於一般申請狀態查詢，您將直接收到我們職涯中心和/或人才招募專員的電子郵件。Register for Job Alerts
Follow these simple steps:
1) Register by clicking ‘Join our Talent Network’ at the top of this page, where you can create your account.
2) Sign up for ‘job alerts’ to stay informed of vacancies based on your skillset and location preferences.More than 23,000 passionate, talented and committed employees from diverse backgrounds are driven by Air Products’ higher purpose to create innovative solutions that benefit the environment, enhance sustainability and reimagine what's possible to address the challenges facing customers, communities, and the world. #J-18808-Ljbffr