Senior Field Outreach Specialist
Global Technical Talent, Stockton, California, United States, 95202
Overview
Primary Job Title:
Senior Field Outreach Specialist
Alternate / Related Job Titles:
Senior Customer Engagement Specialist Field Outreach Program Specialist Community Relations Specialist Customer Experience Field Specialist Utility Customer Outreach Lead
Location & Onsite Flexibility:
Stockton, CA
Hybrid
Coverage area:
Mariposa / Calaveras / Stockton region
Contract Details:
Position Type:
Contract Contract Duration:
Approximately 11 months Start:
As Soon As Possible Pay Rate:
$68–75/hour Travel:
50%+ travel within assigned counties; occasional travel to San Ramon for quarterly meetings or training
Job Summary The
Senior Field Outreach Specialist
is a key member of the Customer Engagement team within the Local Customer Experience organization. This role focuses on
customer communications, education, and issue resolution
related to
System Hardening and Undergrounding projects
across the service territory. You will serve as a trusted, visible representative in the field—educating customers, addressing concerns, and ensuring that the
voice of the customer
is reflected in planning and operational delivery. This role requires strong communication skills, independence, and the ability to manage complex customer interactions in a dynamic field environment.
Key Responsibilities Customer Outreach & Engagement
Serve as a
subject matter expert
on the System Hardening and Undergrounding Program. Execute comprehensive, proactive customer outreach related to visible field work. Develop and deliver customized
project-level outreach plans
in collaboration with Program Managers and local teams. Educate customers through meetings, phone calls, door-to-door canvassing, open houses, and community presentations. Route and manage complex customer concerns and escalations, including legal claims and restoration efforts when needed. Consistently document all customer communications and outreach activities.
Field Coordination & Collaboration
Build strong working relationships with project managers and regional service management teams. Coordinate input across construction teams, Public Affairs, Land Management, Environmental Management, and other stakeholders. Lead tailboards and educate internal and external crews on customer concerns and sensitivities. Regularly attend RSM meetings to provide updates on projects and escalations.
Planning, Tools & Documentation
Collect, organize, and deliver outreach plans and deliverables on time. Utilize tools such as
Google Earth, GIS, CC&B, and SAP
to support outreach planning and execution. Track outreach completion, including letters, calls, meetings, and in-field activities.
Qualifications Required
Bachelor’s degree in
Engineering, Business, Marketing, Communications , or related field (or equivalent relevant work experience) 4+ years
of experience in customer service, program management, project management, utility construction, or energy-related roles Valid
California driver’s license
(or ability to obtain by first day of employment)
Desired / Preferred
3+ years
of customer-facing experience Strong customer-centric mindset with excellent problem-solving abilities Detail-oriented with strong documentation, planning, and safety focus Proven ability to work independently with limited supervision Experience influencing and leading matrixed teams Effective communicator at all levels, including director-level stakeholders Proficiency with
Excel, Word, PowerPoint , and similar tools Strong presentation, negotiation, and time-management skills Experience developing executive-level messaging and communications
Top Skills / Traits Customer-facing experience High attention to detail and documentation Accountable, proactive self-starter
Equipment & Expenses Client-provided PPE, laptop, work cellphone, docking station, and ergonomic equipment Office work supported via hoteling stations Mileage and meal expenses reimbursable with prior client approval per company policy
Benefits Medical, Vision, and Dental Insurance Plans 401(k) Retirement Fund
About the Company A leading natural gas and electric energy company serving millions of customers across the United States. The organization is committed to reliable energy delivery, customer trust, and community engagement.
About GTT
GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company based in Alaska. We highly value diverse and inclusive workplaces and partner with Fortune 500 organizations across banking, insurance, financial services, technology, life sciences, biotech, utilities, and retail throughout the U.S. and Canada.
Job Number: 26-00802
#LI-GTT #LI-Hybrid #gttjobs
#J-18808-Ljbffr
Senior Field Outreach Specialist
Alternate / Related Job Titles:
Senior Customer Engagement Specialist Field Outreach Program Specialist Community Relations Specialist Customer Experience Field Specialist Utility Customer Outreach Lead
Location & Onsite Flexibility:
Stockton, CA
Hybrid
Coverage area:
Mariposa / Calaveras / Stockton region
Contract Details:
Position Type:
Contract Contract Duration:
Approximately 11 months Start:
As Soon As Possible Pay Rate:
$68–75/hour Travel:
50%+ travel within assigned counties; occasional travel to San Ramon for quarterly meetings or training
Job Summary The
Senior Field Outreach Specialist
is a key member of the Customer Engagement team within the Local Customer Experience organization. This role focuses on
customer communications, education, and issue resolution
related to
System Hardening and Undergrounding projects
across the service territory. You will serve as a trusted, visible representative in the field—educating customers, addressing concerns, and ensuring that the
voice of the customer
is reflected in planning and operational delivery. This role requires strong communication skills, independence, and the ability to manage complex customer interactions in a dynamic field environment.
Key Responsibilities Customer Outreach & Engagement
Serve as a
subject matter expert
on the System Hardening and Undergrounding Program. Execute comprehensive, proactive customer outreach related to visible field work. Develop and deliver customized
project-level outreach plans
in collaboration with Program Managers and local teams. Educate customers through meetings, phone calls, door-to-door canvassing, open houses, and community presentations. Route and manage complex customer concerns and escalations, including legal claims and restoration efforts when needed. Consistently document all customer communications and outreach activities.
Field Coordination & Collaboration
Build strong working relationships with project managers and regional service management teams. Coordinate input across construction teams, Public Affairs, Land Management, Environmental Management, and other stakeholders. Lead tailboards and educate internal and external crews on customer concerns and sensitivities. Regularly attend RSM meetings to provide updates on projects and escalations.
Planning, Tools & Documentation
Collect, organize, and deliver outreach plans and deliverables on time. Utilize tools such as
Google Earth, GIS, CC&B, and SAP
to support outreach planning and execution. Track outreach completion, including letters, calls, meetings, and in-field activities.
Qualifications Required
Bachelor’s degree in
Engineering, Business, Marketing, Communications , or related field (or equivalent relevant work experience) 4+ years
of experience in customer service, program management, project management, utility construction, or energy-related roles Valid
California driver’s license
(or ability to obtain by first day of employment)
Desired / Preferred
3+ years
of customer-facing experience Strong customer-centric mindset with excellent problem-solving abilities Detail-oriented with strong documentation, planning, and safety focus Proven ability to work independently with limited supervision Experience influencing and leading matrixed teams Effective communicator at all levels, including director-level stakeholders Proficiency with
Excel, Word, PowerPoint , and similar tools Strong presentation, negotiation, and time-management skills Experience developing executive-level messaging and communications
Top Skills / Traits Customer-facing experience High attention to detail and documentation Accountable, proactive self-starter
Equipment & Expenses Client-provided PPE, laptop, work cellphone, docking station, and ergonomic equipment Office work supported via hoteling stations Mileage and meal expenses reimbursable with prior client approval per company policy
Benefits Medical, Vision, and Dental Insurance Plans 401(k) Retirement Fund
About the Company A leading natural gas and electric energy company serving millions of customers across the United States. The organization is committed to reliable energy delivery, customer trust, and community engagement.
About GTT
GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company based in Alaska. We highly value diverse and inclusive workplaces and partner with Fortune 500 organizations across banking, insurance, financial services, technology, life sciences, biotech, utilities, and retail throughout the U.S. and Canada.
Job Number: 26-00802
#LI-GTT #LI-Hybrid #gttjobs
#J-18808-Ljbffr