Sales Support Specialist - Customer Success & Revenue Growth
Velocity Search Group, Andover, Massachusetts, us, 05544
Sales Support Specialist - Customer Success & Revenue Growth
Our client, a thriving food industry company in Lawrence, MA, is seeking a
Sales Support Specialist
to deliver exceptional customer service while driving sales opportunities and revenue growth. This full-time, on-site position (local candidates only) combines customer engagement excellence with proactive sales support.
What You'll Do
Manage customer inquiries via phone, email, and live chat using Zendesk CRM while identifying upsell and cross-sell opportunities
Proactively convert customer interactions into sales leads, track opportunities, and follow up to meet monthly revenue goals
Resolve customer complaints and issues with empathy while recommending products and services aligned to customer needs
Prepare monthly customer service reports and sales performance analytics, presenting trends and insights to leadership
Develop FAQs, knowledge base articles, and process improvements to enhance customer experience and sales efficiency
Collaborate cross-functionally on time-sensitive requests, manage multiple projects, and adapt to evolving business priorities
Support the sales team with order processing, customer account management, and sales data tracking
What You Need
2+ years of customer service experience
in B2C environments with proven
sales achievement
or
lead generation
Proficiency in
Microsoft Office Suite
(Outlook, Excel, Word) and hands-on experience with
Zendesk
and
e-commerce platforms
Outstanding
communication skills
(verbal and written) with expertise in
active listening ,
relationship building , and
consultative selling
Strong
problem-solving abilities , attention to detail, and a customer-first mindset that transitions naturally to sales conversations
Ability to
multitask , meet deadlines, and work independently in a
team environment
Knowledge of and genuine interest in the
food industry
What Our Client Offers
Competitive salary and comprehensive benefits package
Professional development in customer success and sales techniques
Career advancement opportunities
Collaborative work culture focused on customer loyalty and revenue growth
Performance-based incentives and recognition
Keywords : Sales Support Specialist, Customer Service Representative, Customer Success Specialist, Sales Associate, Inside Sales, Customer Support Specialist, Client Services Representative, Sales Coordinator, Account Support, Customer Care Specialist, Lead Generation, B2C Sales, CRM Experience, Zendesk, Customer Experience, Sales Development, Customer Relations, Client Support, Customer Engagement, Food Industry Jobs, Lawrence MA Jobs, Full-Time Customer Service, Sales Support Coordinator, Customer Service Sales, Upselling Cross-selling, Revenue Growth, Customer Retention
Ready to Drive Sales Through Service Excellence?
Apply today! Submit your resume.
We are reviewing qualified candidates immediately—don't miss this opportunity!
Our client is an equal opportunity employer committed to diversity and inclusion.
#J-18808-Ljbffr
Sales Support Specialist
to deliver exceptional customer service while driving sales opportunities and revenue growth. This full-time, on-site position (local candidates only) combines customer engagement excellence with proactive sales support.
What You'll Do
Manage customer inquiries via phone, email, and live chat using Zendesk CRM while identifying upsell and cross-sell opportunities
Proactively convert customer interactions into sales leads, track opportunities, and follow up to meet monthly revenue goals
Resolve customer complaints and issues with empathy while recommending products and services aligned to customer needs
Prepare monthly customer service reports and sales performance analytics, presenting trends and insights to leadership
Develop FAQs, knowledge base articles, and process improvements to enhance customer experience and sales efficiency
Collaborate cross-functionally on time-sensitive requests, manage multiple projects, and adapt to evolving business priorities
Support the sales team with order processing, customer account management, and sales data tracking
What You Need
2+ years of customer service experience
in B2C environments with proven
sales achievement
or
lead generation
Proficiency in
Microsoft Office Suite
(Outlook, Excel, Word) and hands-on experience with
Zendesk
and
e-commerce platforms
Outstanding
communication skills
(verbal and written) with expertise in
active listening ,
relationship building , and
consultative selling
Strong
problem-solving abilities , attention to detail, and a customer-first mindset that transitions naturally to sales conversations
Ability to
multitask , meet deadlines, and work independently in a
team environment
Knowledge of and genuine interest in the
food industry
What Our Client Offers
Competitive salary and comprehensive benefits package
Professional development in customer success and sales techniques
Career advancement opportunities
Collaborative work culture focused on customer loyalty and revenue growth
Performance-based incentives and recognition
Keywords : Sales Support Specialist, Customer Service Representative, Customer Success Specialist, Sales Associate, Inside Sales, Customer Support Specialist, Client Services Representative, Sales Coordinator, Account Support, Customer Care Specialist, Lead Generation, B2C Sales, CRM Experience, Zendesk, Customer Experience, Sales Development, Customer Relations, Client Support, Customer Engagement, Food Industry Jobs, Lawrence MA Jobs, Full-Time Customer Service, Sales Support Coordinator, Customer Service Sales, Upselling Cross-selling, Revenue Growth, Customer Retention
Ready to Drive Sales Through Service Excellence?
Apply today! Submit your resume.
We are reviewing qualified candidates immediately—don't miss this opportunity!
Our client is an equal opportunity employer committed to diversity and inclusion.
#J-18808-Ljbffr