Datwyler Group
Overview
Datwyler components make an important contribution to the safety of patients and drivers in billions of syringes and in every second car worldwide. The company focuses on high-quality, system-critical elastomer components and holds leading positions in global markets such as healthcare, mobility, connectivity, general industry and food & beverage. With over 25 production sites on four continents, sales in more than 100 countries and over 8,000 employees, Datwyler, headquartered in Switzerland, generates annual sales of more than CHF 1,000 million. Our employees are the heart of Datwyler - we treat each other with respect, trust and appreciation. Become part of our great team as an Order Management Specialist. The Order Management Specialist is an operational role responsible for managing all aspects of the order lifecycle from the time the order is entered in the system (by CSR) to its final delivery to the customer. The scope is to ensure that orders are accurately scheduled, packed, shipped, and delivered on time and in full compliance with customer and Datwyler standards. The ideal candidate is highly organized, detail-oriented and thrives in a fast-paced environment.
Responsibilities
Coordinate with internal departments to plan and ensure timely fulfillment of orders
Track and manage the progress of orders through to delivery, proactively resolving delays or issues by liaising with the appropriate operations and production teams
Support logistics team with communication with carriers and logistics partners to ensure timely and accurate delivery
Provide order status updates and delivery confirmations to Customer Service and internal stakeholders and customers as needed
Ensure all documentation is accurate and complete
Investigate and resolve order discrepancies, missing shipments, or customer complaints related to order fulfillment
Maintain accurate records of all orders and related activities within SAP/ERP systems
Responsible for changes to orders after initial entry by CSRs
Collaborate with the inventory and warehouse teams to ensure stock availability and readiness
Continuously look for opportunities to improve supply chain processes and external customer satisfaction
Provide required support for company’s operations as a very important team player
Develop and maintain good relationships with internal customers to achieve the company’s business goals
Actively build relationships with Supply Chain for visibility of internal issues that could affect customer satisfaction
Consistently communicate forecast and inventory estimations to management, ensure KAM/IS/CSR aware of issues or changes
Monitor and report on important changes in sales forecasts, budgets, and business strategies
Address demand-related issues in a timely and effective manner
Produce and analyze reports on project status, supply chain performance, and operational efficiency
Other responsibilities as assigned
Requirements
This position requires access to technology controlled under the International Traffic in Arms Regulations (ITAR). Therefore, only U.S. Persons (as defined by ITAR) are eligible for employment
Experience / Skills
Associate of Arts degree, or higher degree in commercial and/or technical study, preferred
7+ years’ experience in supply chain planning or related field – ability to hit the ground running
Experience in a manufacturing setting is preferred
Knowledge of domestic and international shipping and customs processes
Intermediate Excel skills for order tracking and reporting
Knowledge of the production and application of elastomer and/or metal components is preferred
Purposeful, communicative and customer-oriented mindset
Good analytical, technical and financial skills
Strong organizational and multitasking skills
Exceptional interpersonal skills to work cross-functionally and as a team player
Self-directed/motivated, comfortable working in an office and manufacturing environments
Excellent writing and verbal communication skills and the ability to communicate at all levels
Expert English proficiency (verbal and written)
Successful Attributes
Dedicated home office space or travel into local office, if appropriate
Physical Requirements
Ability to sit at a desk for prolonged periods of time and work on a computer
Ability to lift up to 15 pounds at a time
Ability to independently move throughout all organization facilities, including navigating between departments, floors, and workstations to perform essential job functions, with or without reasonable accommodation
What we offer
65k-75k Annual Salary
A dynamic work environment that balances professional challenges with personal flexibility
Opportunities for professional growth in a customer-focused company that values respect and excellence
Be yourself at Datwyler We are convinced that people make the difference. At Datwyler, you will experience diversity and a wide range of career opportunities in an international company. Together, we are increasing our agility, accelerating digitalization and fostering sustainability. For motivated and talented employees, we offer development opportunities with training and assignments in a global environment. You can contribute with your creativity and ideas.
www.datwyler.com
#J-18808-Ljbffr
Datwyler components make an important contribution to the safety of patients and drivers in billions of syringes and in every second car worldwide. The company focuses on high-quality, system-critical elastomer components and holds leading positions in global markets such as healthcare, mobility, connectivity, general industry and food & beverage. With over 25 production sites on four continents, sales in more than 100 countries and over 8,000 employees, Datwyler, headquartered in Switzerland, generates annual sales of more than CHF 1,000 million. Our employees are the heart of Datwyler - we treat each other with respect, trust and appreciation. Become part of our great team as an Order Management Specialist. The Order Management Specialist is an operational role responsible for managing all aspects of the order lifecycle from the time the order is entered in the system (by CSR) to its final delivery to the customer. The scope is to ensure that orders are accurately scheduled, packed, shipped, and delivered on time and in full compliance with customer and Datwyler standards. The ideal candidate is highly organized, detail-oriented and thrives in a fast-paced environment.
Responsibilities
Coordinate with internal departments to plan and ensure timely fulfillment of orders
Track and manage the progress of orders through to delivery, proactively resolving delays or issues by liaising with the appropriate operations and production teams
Support logistics team with communication with carriers and logistics partners to ensure timely and accurate delivery
Provide order status updates and delivery confirmations to Customer Service and internal stakeholders and customers as needed
Ensure all documentation is accurate and complete
Investigate and resolve order discrepancies, missing shipments, or customer complaints related to order fulfillment
Maintain accurate records of all orders and related activities within SAP/ERP systems
Responsible for changes to orders after initial entry by CSRs
Collaborate with the inventory and warehouse teams to ensure stock availability and readiness
Continuously look for opportunities to improve supply chain processes and external customer satisfaction
Provide required support for company’s operations as a very important team player
Develop and maintain good relationships with internal customers to achieve the company’s business goals
Actively build relationships with Supply Chain for visibility of internal issues that could affect customer satisfaction
Consistently communicate forecast and inventory estimations to management, ensure KAM/IS/CSR aware of issues or changes
Monitor and report on important changes in sales forecasts, budgets, and business strategies
Address demand-related issues in a timely and effective manner
Produce and analyze reports on project status, supply chain performance, and operational efficiency
Other responsibilities as assigned
Requirements
This position requires access to technology controlled under the International Traffic in Arms Regulations (ITAR). Therefore, only U.S. Persons (as defined by ITAR) are eligible for employment
Experience / Skills
Associate of Arts degree, or higher degree in commercial and/or technical study, preferred
7+ years’ experience in supply chain planning or related field – ability to hit the ground running
Experience in a manufacturing setting is preferred
Knowledge of domestic and international shipping and customs processes
Intermediate Excel skills for order tracking and reporting
Knowledge of the production and application of elastomer and/or metal components is preferred
Purposeful, communicative and customer-oriented mindset
Good analytical, technical and financial skills
Strong organizational and multitasking skills
Exceptional interpersonal skills to work cross-functionally and as a team player
Self-directed/motivated, comfortable working in an office and manufacturing environments
Excellent writing and verbal communication skills and the ability to communicate at all levels
Expert English proficiency (verbal and written)
Successful Attributes
Dedicated home office space or travel into local office, if appropriate
Physical Requirements
Ability to sit at a desk for prolonged periods of time and work on a computer
Ability to lift up to 15 pounds at a time
Ability to independently move throughout all organization facilities, including navigating between departments, floors, and workstations to perform essential job functions, with or without reasonable accommodation
What we offer
65k-75k Annual Salary
A dynamic work environment that balances professional challenges with personal flexibility
Opportunities for professional growth in a customer-focused company that values respect and excellence
Be yourself at Datwyler We are convinced that people make the difference. At Datwyler, you will experience diversity and a wide range of career opportunities in an international company. Together, we are increasing our agility, accelerating digitalization and fostering sustainability. For motivated and talented employees, we offer development opportunities with training and assignments in a global environment. You can contribute with your creativity and ideas.
www.datwyler.com
#J-18808-Ljbffr