Customer Service Representative - HVAC Sales
EMCOR Group, Irvine, California, United States, 92713
About Us
We are a full-service HVAC, building automation, chiller, and retrofit contractor with a reputation for combining high-quality consulting services with customized energy solutions. Our integrated, single-source solutions include turnkey in-house capabilities with design assistance, as well as engineering applications and automated control systems. Job Summary
The Customer Service Representative will follow up on existing accounts and customer service calls. This position ensures our customers know their business is appreciated and that their needs and concerns are our upmost priority. This will be measured by retaining a greater percentage of our customer base, which will be accomplished by evaluating our performance in communication, documentation, thoroughness, site surveys, technician performance, timeliness, and sense of value. Essential Duties & Responsibilities
Gain insight into our service performance Document, with accuracy, customer responses and your impressions from these visits Perform site surveys and other types of checks to ensure our quality Present new technology and enhanced PM services when given the chance Report all findings, customer opinions, pictures, and results to company leadership Monitor all maintenance data to proactively respond to situations before the customer calls us Be a positive influence in representing EMCOR/Mesa Energy Systems to our contract customers and as a fellow member of the contracts team. Perform other duties as assigned. Qualifications
Bachelor’s degree is preferred 2+ years Customer Service experience required. Advanced MS Word, Excel, Outlook, and PowerPoint skills Mechanical aptitude is preferred Must have strong verbal and listening communication skills and excellent telephone etiquette as well as professional friendly demeanor. The ability to solve problems and act with appropriate urgency Must have a valid driver’s license. Affirmative Action Policy: Please review our Affirmative Action Policy. Notice to Prospective Employees
Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent. Geographic Disclosure
Compensation Range:
$26 - $30 per hour Benefits:
We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program. Job Locations
US-CA-Irvine ID
2026-47713 Company
Mesa Energy Systems, Inc. Category
Marketing/Sales Position Type
Full-Time Location Type
Onsite Posted Date
4 days ago (1/20/2026 1:08 PM)
#J-18808-Ljbffr
We are a full-service HVAC, building automation, chiller, and retrofit contractor with a reputation for combining high-quality consulting services with customized energy solutions. Our integrated, single-source solutions include turnkey in-house capabilities with design assistance, as well as engineering applications and automated control systems. Job Summary
The Customer Service Representative will follow up on existing accounts and customer service calls. This position ensures our customers know their business is appreciated and that their needs and concerns are our upmost priority. This will be measured by retaining a greater percentage of our customer base, which will be accomplished by evaluating our performance in communication, documentation, thoroughness, site surveys, technician performance, timeliness, and sense of value. Essential Duties & Responsibilities
Gain insight into our service performance Document, with accuracy, customer responses and your impressions from these visits Perform site surveys and other types of checks to ensure our quality Present new technology and enhanced PM services when given the chance Report all findings, customer opinions, pictures, and results to company leadership Monitor all maintenance data to proactively respond to situations before the customer calls us Be a positive influence in representing EMCOR/Mesa Energy Systems to our contract customers and as a fellow member of the contracts team. Perform other duties as assigned. Qualifications
Bachelor’s degree is preferred 2+ years Customer Service experience required. Advanced MS Word, Excel, Outlook, and PowerPoint skills Mechanical aptitude is preferred Must have strong verbal and listening communication skills and excellent telephone etiquette as well as professional friendly demeanor. The ability to solve problems and act with appropriate urgency Must have a valid driver’s license. Affirmative Action Policy: Please review our Affirmative Action Policy. Notice to Prospective Employees
Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent. Geographic Disclosure
Compensation Range:
$26 - $30 per hour Benefits:
We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program. Job Locations
US-CA-Irvine ID
2026-47713 Company
Mesa Energy Systems, Inc. Category
Marketing/Sales Position Type
Full-Time Location Type
Onsite Posted Date
4 days ago (1/20/2026 1:08 PM)
#J-18808-Ljbffr