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Engagement Specialist - IKC

DaVita Kidney Care, Nashville, Tennessee, United States

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Overview Employer Industry:

Healthcare Services

Why consider this job opportunity:

Salary up to $23.00 per hour

Comprehensive benefits including medical, dental, vision, 401(k) match, and paid time off

Flexible hybrid schedule with opportunities for professional growth

Supportive environment that values innovation, communication, and patient-centered care

Directly impact patient care and engagement for complex chronic conditions

Responsibilities

Facilitate completion of comprehensive health evaluations in nephrology offices, dialysis clinics, or via telehealth

Perform outbound calls to patients, caregivers, and clinics for scheduling, reminders, and rescheduling

Welcome new patients and collect concerns, escalating to RN or Nurse Practitioner as appropriate

Maintain accurate documentation and communicate patient updates to the care team

Coordinate care for patients by ensuring access to eligible resources and assisting with referrals

Qualifications

High School Diploma or GED required; Associate’s or Bachelor’s Degree preferred

2+ years professional experience in customer service, patient-facing, or telephonic outreach roles preferred

Prior healthcare experience preferred

Intermediate proficiency in Microsoft Word, Excel, PowerPoint, and Outlook

Strong verbal and written communication skills, active listening, and motivational engagement techniques

Preferred Qualifications

Experience with care coordination and outreach in a healthcare setting

Proven ability to build trust and rapport with patients

Highly organized with excellent time management skills

Familiarity with medical terminology and healthcare systems

#HealthcareServices #PatientEngagement #CareCoordination #HealthcareCareers #ProfessionalGrowth

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