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Mail Processing Specialist (Hybrid – Chicago, IL)

Allstate, Chicago, Illinois, United States

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Overview

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. For more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and device and identity protection. The Counsel Support Associate

provides administrative support to Client Legal Services Attorneys within an insurance defense environment. Working under general attorney supervision, this role supports the day-to-day management of civil litigation matters by entering and maintaining case information and handling internal and external communications. This position is well suited for individuals with foundational administrative or legal exposure who are adaptable, eager to learn, and thrive in a collaborative team setting.

Key Responsibilities

Administrative Duties: Perform mail handling, scanning, filing, and routing of documents (both physical and electronic), supporting both in-office and remote workflows, and ensuring information is properly documented and accessible. Compliance & Accuracy: Monitor and maintain data accuracy and compliance within Team Connect and other legal systems. Problem Solving & Judgment: Make basic decisions within established procedures, escalate issues as appropriate, and demonstrate a willingness to ask questions, seek guidance, and learn from feedback. Team Collaboration: Work effectively within a large, collaborative legal team and contribute positively to shared goals. May assist with training others on immediate work group functions. In-office attendance: This role requires in-office attendance 3–4 days per week at the Merchandise Mart office in Chicago, IL to support mail processing, collaboration, and other in-person responsibilities.

Minimum Qualifications

Candidates with transferable skills and a strong interest in legal administrative work are encouraged to apply. Exceptionally organized and task-oriented, with strong attention to detail. Strong communication and interpersonal skills, both written and verbal. Comfortable handling sensitive and confidential information. Proficient in Microsoft Office and open to learning new legal systems. Demonstrates adaptability, curiosity, and a willingness to ask questions and seek guidance.

Supervisory Responsibilities

This role does not include supervisory duties.

Explore The Benefits Of Joining Allstate's Client Legal Services

Exceptional Work-Life Balance: In-house litigation roles offer more predictable schedules and flexibility, enabling professional excellence alongside personal life. Holistic Understanding of the Business: Gain insight into Allstate’s operations, objectives, and culture to align legal strategies with company goals. Direct Client Collaboration: Work directly with internal stakeholders and business units to build client relationships and provide proactive legal guidance. Strategic Influence and Impact: Contribute to risk management initiatives and informed business decisions impacting Allstate’s outcomes. Diverse Legal Challenges: Engage with a broad spectrum of legal work beyond traditional litigation, including regulatory compliance and dispute resolution. Professional Growth Opportunities: Access opportunities for advancement and development.

Skills

Adaptability Business Communications Client Relationship Building Collaborating Issue Management Litigation Mail Handling Office Administration Problem Solving Time Management

Compensation

Compensation offered for this role is 19.76 - 30.33 per hour and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Additional Information

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact. Allstate generally does not sponsor individuals for employment-based visas for this position.

It is the Company’s policy to employ the best qualified individuals available for all jobs. Discrimination based on status as a veteran, or on other protected characteristics, is prohibited. This policy applies to all aspects of the employment relationship.

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