**Job Purpose** The Sales & Service Representative is responsible for delivering business-to-business customer service through the order process of pipe, valves, and fitting products (PVF). The Sales & Service Representative creates and/or enters quotes, processes customer orders, and resolves customer issues. The Sales & Service Representative plays a critical role in maximizing value for customers while driving MRC Global strategies for safety, gross margin growth, and financial/operational performance. **Key Duties & Responsibilities**
Individual must be able to perform the essential duties with or without reasonable accommodation.* Identify and actively pursue sales opportunities to contribute to overall sales growth.* Verify the on-time shipping/delivery status of pending inbound and outbound shipments.* Communicate status proactively with the customer and adjust product sourcing efforts if needed.* Proactively respond to customers’ needs and concerns with options by using a problem-solving approach.* Validate that products specified in customers’ quote requests are permitted per their respective approved manufacturer’s list (AML) or other customer-provided specifications.* Reference customer processing guides and other tools/resources to maintain.* Service next-level customer needs, including orders involving externally sourced labor, return material authorizations (RMA), purchase order changes, and orders involving special invoicing needs.* Communicate responsively and professionally with customers, suppliers, and coworkers to execute all main steps of the order process.**Skills & Abilities*** Competent in the use of computers and software applications.
Ability to communicate and promote ideas and transfer detailed knowledge to others.Ability to proactively engage with customers and utilize product knowledge to make recommendations and offer add-on solutions that maximize customer delight and drive sales growth.Utilize MRC Global systems/software to create quotes, locate available products/materials, process customers’ orders, create vendor purchase orders (PO), and perform other tasks related to customer needs.Adhere to customer contract requirements related to pricing/non-contract pricing, freight, delivery schedules, and KPIs.
familiarity with customer preferences/processesConsult with a manager, other MRC Global departments, and suppliers as necessary to create the best possible customer experience.**Required Experience**
One (1) or more years’ experience in a dedicated customer-facing role, inside sales, and/or warehouse services.OR recent completion of post-secondary education to include any of the following: Technical/Trade School, associate degree, bachelor’s degree, preferably with studies in industrial or sales.
Ability to effectively present information in one-on-one and small group situations.
### Comprehensive Benefits**MRC Global** offers comprehensive benefits and incentives. We value your time and talent and know how to show our appreciation for having you as a part of our expanding global team. #J-18808-Ljbffr
Individual must be able to perform the essential duties with or without reasonable accommodation.* Identify and actively pursue sales opportunities to contribute to overall sales growth.* Verify the on-time shipping/delivery status of pending inbound and outbound shipments.* Communicate status proactively with the customer and adjust product sourcing efforts if needed.* Proactively respond to customers’ needs and concerns with options by using a problem-solving approach.* Validate that products specified in customers’ quote requests are permitted per their respective approved manufacturer’s list (AML) or other customer-provided specifications.* Reference customer processing guides and other tools/resources to maintain.* Service next-level customer needs, including orders involving externally sourced labor, return material authorizations (RMA), purchase order changes, and orders involving special invoicing needs.* Communicate responsively and professionally with customers, suppliers, and coworkers to execute all main steps of the order process.**Skills & Abilities*** Competent in the use of computers and software applications.
Ability to communicate and promote ideas and transfer detailed knowledge to others.Ability to proactively engage with customers and utilize product knowledge to make recommendations and offer add-on solutions that maximize customer delight and drive sales growth.Utilize MRC Global systems/software to create quotes, locate available products/materials, process customers’ orders, create vendor purchase orders (PO), and perform other tasks related to customer needs.Adhere to customer contract requirements related to pricing/non-contract pricing, freight, delivery schedules, and KPIs.
familiarity with customer preferences/processesConsult with a manager, other MRC Global departments, and suppliers as necessary to create the best possible customer experience.**Required Experience**
One (1) or more years’ experience in a dedicated customer-facing role, inside sales, and/or warehouse services.OR recent completion of post-secondary education to include any of the following: Technical/Trade School, associate degree, bachelor’s degree, preferably with studies in industrial or sales.
Ability to effectively present information in one-on-one and small group situations.
### Comprehensive Benefits**MRC Global** offers comprehensive benefits and incentives. We value your time and talent and know how to show our appreciation for having you as a part of our expanding global team. #J-18808-Ljbffr