Overview
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.
Job Overview Mobile Experts (ME) work as part of a Retail Team of Experts to bring the T-Mobile brand to life. They live and breathe T-Mobile, serving as brand ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a fast-paced environment where technology innovations, customer needs, and the Retail experience are continually evolving. They build meaningful connections with customers, uncover their needs, and educate, demonstrate, and recommend device and service solutions. Mobile Experts meet performance targets including sales, customer experience, and quality of sale metrics.
Job Responsibilities
Serving and selling to customers while providing a best-in-class customer experience and building loyalty
Consistently leveraging digital tools in interactions and onboarding
Completing training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources
Maximizing time on shift by seeking information between customers and learning about wireless innovations
Partnering with T-Mobile employees across channels, including business and customer service
Education and Work Experience
High School Diploma/GED (Required)
6 months of customer service and/or sales experience in a retail environment (Preferred)
Knowledge, Skills and Abilities
Customer Satisfaction: Passionate customer advocate with the desire to be authentic when connecting with customers. Balances customer experience with performance goals. (Required)
Team Building: Willingness to work with peers and store leaders, sharing best practices while serving customers and resolving issues. (Required)
Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment. (Required)
Licenses and Certifications
At least 18 years of age
Legally authorized to work in the United States
Travel Travel Required (Yes/No): No
DOT Regulated DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No
Compensation Hourly Base Pay: $20.00 Annualized Incentive Target: $9,360
Successful candidate’s actual incentive earnings vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. All employees are eligible for an Annual Stock Grant.
Benefits At T-Mobile, our benefits reflect the spirit of One Team, Together. Full- and part-time employees have access to the same benefits when eligible. Benefits include medical, dental and vision insurance, flexible spending accounts, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays (about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually), paid parental and family leave, family building benefits, backup care, enhanced family support, childcare subsidy, tuition assistance, coaching, disability, voluntary AD&D, voluntary life and long-term care insurance. Eligible employees can also receive mobile service and home internet discounts, and access to commuter and transit programs. For more details, visit the benefits site at www.t-mobilebenefits.com.
Growth and Equal Opportunity Never stop growing. T-Mobile supports employee growth and development as part of its values. T-Mobile USA, Inc. is an Equal Opportunity Employer. All employment decisions are made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, disability, or any other protected status. Discrimination, retaliation or harassment based on these factors is not tolerated.
Accommodation If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please email ApplicantAccommodation@t-mobile.com or call 1-844-873-9500. This channel is not a means to apply for a position and cannot respond to non-accommodation related requests.
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Job Overview Mobile Experts (ME) work as part of a Retail Team of Experts to bring the T-Mobile brand to life. They live and breathe T-Mobile, serving as brand ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a fast-paced environment where technology innovations, customer needs, and the Retail experience are continually evolving. They build meaningful connections with customers, uncover their needs, and educate, demonstrate, and recommend device and service solutions. Mobile Experts meet performance targets including sales, customer experience, and quality of sale metrics.
Job Responsibilities
Serving and selling to customers while providing a best-in-class customer experience and building loyalty
Consistently leveraging digital tools in interactions and onboarding
Completing training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources
Maximizing time on shift by seeking information between customers and learning about wireless innovations
Partnering with T-Mobile employees across channels, including business and customer service
Education and Work Experience
High School Diploma/GED (Required)
6 months of customer service and/or sales experience in a retail environment (Preferred)
Knowledge, Skills and Abilities
Customer Satisfaction: Passionate customer advocate with the desire to be authentic when connecting with customers. Balances customer experience with performance goals. (Required)
Team Building: Willingness to work with peers and store leaders, sharing best practices while serving customers and resolving issues. (Required)
Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment. (Required)
Licenses and Certifications
At least 18 years of age
Legally authorized to work in the United States
Travel Travel Required (Yes/No): No
DOT Regulated DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No
Compensation Hourly Base Pay: $20.00 Annualized Incentive Target: $9,360
Successful candidate’s actual incentive earnings vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. All employees are eligible for an Annual Stock Grant.
Benefits At T-Mobile, our benefits reflect the spirit of One Team, Together. Full- and part-time employees have access to the same benefits when eligible. Benefits include medical, dental and vision insurance, flexible spending accounts, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays (about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually), paid parental and family leave, family building benefits, backup care, enhanced family support, childcare subsidy, tuition assistance, coaching, disability, voluntary AD&D, voluntary life and long-term care insurance. Eligible employees can also receive mobile service and home internet discounts, and access to commuter and transit programs. For more details, visit the benefits site at www.t-mobilebenefits.com.
Growth and Equal Opportunity Never stop growing. T-Mobile supports employee growth and development as part of its values. T-Mobile USA, Inc. is an Equal Opportunity Employer. All employment decisions are made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, disability, or any other protected status. Discrimination, retaliation or harassment based on these factors is not tolerated.
Accommodation If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please email ApplicantAccommodation@t-mobile.com or call 1-844-873-9500. This channel is not a means to apply for a position and cannot respond to non-accommodation related requests.
#J-18808-Ljbffr