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Sales Support/Appointment Coordinator

Fred Martin Motor Company, Norton, Ohio, United States

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The largest used car dealership in Ohio is booming with business and we need some great phone warriors!

Are you a self starter? Do you practice and believe in providing A1 customer service?

Are you motivated to advance your career?

Do you like to stay busy?

If yes, then we want Y O U!

Summary The Customer Service Sales Support Representative is responsible for receiving, processing, verifying, and distributing information from inbound and outbound calls to include, but not limited to, inquiries on new and pre-owned vehicles, dealership generated internet leads, and providing general information.

You will be speaking to a lot of people each day. The nice thing is that they are all WARM LEADS. (No cold calling)

Essential Duties

Work cohesively with the assigned sales staff to ensure customer follow up and engagement is being completed.

Ensure all contacts are professional, courteous and noted in the system with a significant message which benefits the customer and dealership resulting in an in-store visit

Translate, with sales staff, the best contact method for the customer, i.e.: email, phone or messaging

Anticipate timely follow-up with prospects

Review prospect information to ensure dealership is receiving all relevant information needed

Assist in overflow phone calls and internet leads

Other duties assigned

Requirements

Self Starter mentality and ambitious spirit

Eagerness to learn and improve

Excellent communication skills and follow up

Driven by results

Ability to sit for prolonged periods of time

Clean driving record and valid driver's license

Ability to pass a background check and drug screening

What We Offer

Medical, Dental & Vision Insurance

Company Paid Life Insurance

401K Plan + Match

Generous Paid Time Off

Up to 3 Weeks Paid Vacation

Growth Opportunities

Promote From Within

Paid Training

Employee Vehicle Purchase Plans

Family Owned and Operated

Long Term Job Security

Health and Wellness

Discounts on Products and Services

Cell Phone Discounts

Fitness Membership Discounts

Referral Bonus Opportunities for all employees up to $3,250

Equal Opportunity Employer We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, or any other protected characteristic as outlined by federal, state or local laws.

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