Director, Sales & Operations

About the Company

KLH Industries, Inc. is a precision machining company, specializing in custom parts per print. KLH provides one-stop EDM, CNC, waterjet, & CMM inspection services to original equipment manufacturers and their suppliers, primarily serving the Aerospace, Tool & Die, and Defense industries. KLH holds AS9100 certification as well as several other prominent certifications. Kenneth L. Heins founded KLH in 1987 as a journeyman tool and die maker, with a commitment to quality parts and continuous improvement, growing from a one-room shop into a one-stop shop.

Over the last ~38+ years KLH has doubled in square footage 5 times, serviced over 1,100 different customers, shipped over 15 million parts, and expanded to operate out of 2 buildings while remaining a family-owned and operated company. Projects that require intricate shapes and contours can be manufactured consistently and competitively using KLH’s precision machining services. Over 70% of KLH customers do repeat business within the same year.

Quality, integrity, innovation, and employee satisfaction/retention are the core values driving KLH’s success and growth across 3+ decades in business.

Job Summary

KLH is strategizing for continued growth and expansion and seeks a Director of Sales and Marketing to be a key decision maker and thought leader with a significant impact on the organization. The Director of Sales & Marketing will plan and implement sales and marketing programs to grow business with target customer profiles, including day-to-day execution as needed. This role must differentiate between strategy and execution and know when each is appropriate. As a member of the leadership team, the role contributes to overall business strategies and results. Responsibilities include leadership, management, accountability, strategic planning, sales, estimating, and marketing.

Key Responsibilities

• Leadership, Management, & Accountability
• Treat all co-workers, customers, vendors, and visitors with inherent respect and professionalism.
• Develop and implement procedures and systems that fulfill department goals efficiently and effectively.
• Set measurable key performance indicators for self and team in alignment with company goals.
• Manage team performance, including hiring, training, managing, coaching, and firing as necessary.
• Champion company core values, policies, and procedures. Act as a role model.
• Research and attend continuing education opportunities for personal and professional growth.
• Clearly define roles and duties of team members. Recommend new positions as necessary.

Strategic Planning

• Participate in strategic planning sessions with other leadership team members.
• Create and achieve company goals and objectives that align with company strategy.
• Take an analytical and metrics-driven approach to create compelling narratives for solutions.
• Project manage major initiatives. Define the sequence and timeline of milestones.
• Participate in creating annual budgets and manage expenditures to operate within targets.

Sales

• Maintain and grow relationships with multiple strategic accounts through calls, emails, and in-person visits.
• Create sales forecasts for new and existing accounts.
• Resolve customer inquiries or complaints.
• Mentor sales team in generating leads, maintaining relationships, negotiating, and closing.
• Travel (<10%) to meet prospects and customers, including occasional overnight and multiple night trips.
• Attend and participate in relevant trade shows and seminars.
• Develop, customize, and conduct sales presentations.
• Collaborate in the creation and revision of promotional materials.

Estimating

• Oversee the day-to-day activities of the estimating team.
• Periodically monitor estimates for appropriateness and consistency.
• Establish pricing strategies to meet profit targets.
• Ensure estimates are delivered on or before due dates.
• Continually evaluate estimating process to improve speed and accuracy.

Marketing

• Oversee development of promotional materials (e.g. websites, social media posts, presentations, videos, brochures, mailings, and others).
• Tailor messaging for different target audiences and media types.
• Coordinate lead generation tactics and continually assess their efficacy in generating sales.
• Maintain a consistent corporate image throughout all products, promotional materials, and events.
• Research market trends and competitor activities. Adjust strategy as needed.
• Develop and recommend positioning to produce the most profitable, long-term market share.

Qualifications

• Export-Control: Verify status as a U.S. Person, as defined by 22 C.F.R. Chapter I, Subchapter M, § 120.15. This position will have access to technology and/or information that is export-controlled by ITAR.
• Education and Experience: Bachelor’s degree in marketing, business, communication, or a related field. Minimum of 8 years of related selling experience in a manufacturing environment, or an equivalent combination of education and experience.

Equal Employment Opportunity Statement

KLH Industries is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

We are dedicated to providing equal employment opportunities in all employment decisions, including recruitment, hiring, training, compensation, promotion, discipline, and termination.

Employment Eligibility & Background Check Disclosure

As part of our hiring process, KLH Industries conducts employment-related background checks, in accordance with the Fair Credit Reporting Act (FCRA) and applicable state and local laws. Background checks may include verification of employment history, education, and, where job-related and permitted by law, criminal history.

A background check will only be conducted after a conditional offer of employment has been made. All information obtained is evaluated fairly, individually, and in compliance with legal requirements, including Wisconsin state law.

Reasonable Accommodations

KLH Industries is committed to providing reasonable accommodations to qualified individuals with disabilities and to individuals with sincerely held religious beliefs. If you require an accommodation to complete the application process or perform the essential functions of the role, please email

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