Illinois Staffing
Customer Service Representative
Illinois Staffing, Tinley Park, Illinois, United States, 60477
Customer Service Representative (CSR)
We are seeking a Customer Service Representative (CSR) to join a high-performing Customer Experience team known for delivering world-class service. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about providing frictionless, high-quality customer support. This is a contract-to-hire opportunity with significant long-term career growth potential. Previous team members in this department have been promoted into higher-level CSR roles, supervision, management, sales, and other cross-functional positions. What You'll Do The Customer Experience Agent will be responsible for: Customer Support & Communication Handle 2550+ inbound calls and 50100+ emails daily Respond to inquiries related to shipping, product availability, pricing, and order status Create and manage cases for customer issues Communicate directly with customers across multiple channels Deliver a seamless, frictionless customer experience Problem Solving & Coordination Research customer questions and use internal systems to provide accurate answers Coordinate with cross-functional teams to resolve requests quickly Provide exception management and full transparency to customers Support both internal and external customer inquiries Professional Expectations Work independently with minimal supervision Demonstrate accountability, adaptability, and strong attention to detail Maintain professionalism, reliability, and a positive attitude Work Environment Onsite only
Tinley Park, IL MondayFriday | 8:30 AM
5:00 PM State-of-the-art office space Large, collaborative team environment (30+ CSR teammates) Required Qualifications 2+ years of customer service experience within a product-based company or KPI-driven environment Note: No scripted call center backgrounds Experience with order entry in an ERP system Proficiency in Microsoft Outlook, Word, and general computer skills Strong written communication skills (email-heavy role) High School diploma Preferred Qualifications Claims / order claims processing experience CRM experience (Microsoft Dynamics is a plus) Inbound phone support with 50+ call volume Microsoft Excel skills Job Type & Location This is a Contract to Hire position based out of Tinley Park, IL. Pay and Benefits The pay range for this position is $20.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan
Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Tinley Park, IL. Application Deadline This position is anticipated to close on Feb 3, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
We are seeking a Customer Service Representative (CSR) to join a high-performing Customer Experience team known for delivering world-class service. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about providing frictionless, high-quality customer support. This is a contract-to-hire opportunity with significant long-term career growth potential. Previous team members in this department have been promoted into higher-level CSR roles, supervision, management, sales, and other cross-functional positions. What You'll Do The Customer Experience Agent will be responsible for: Customer Support & Communication Handle 2550+ inbound calls and 50100+ emails daily Respond to inquiries related to shipping, product availability, pricing, and order status Create and manage cases for customer issues Communicate directly with customers across multiple channels Deliver a seamless, frictionless customer experience Problem Solving & Coordination Research customer questions and use internal systems to provide accurate answers Coordinate with cross-functional teams to resolve requests quickly Provide exception management and full transparency to customers Support both internal and external customer inquiries Professional Expectations Work independently with minimal supervision Demonstrate accountability, adaptability, and strong attention to detail Maintain professionalism, reliability, and a positive attitude Work Environment Onsite only
Tinley Park, IL MondayFriday | 8:30 AM
5:00 PM State-of-the-art office space Large, collaborative team environment (30+ CSR teammates) Required Qualifications 2+ years of customer service experience within a product-based company or KPI-driven environment Note: No scripted call center backgrounds Experience with order entry in an ERP system Proficiency in Microsoft Outlook, Word, and general computer skills Strong written communication skills (email-heavy role) High School diploma Preferred Qualifications Claims / order claims processing experience CRM experience (Microsoft Dynamics is a plus) Inbound phone support with 50+ call volume Microsoft Excel skills Job Type & Location This is a Contract to Hire position based out of Tinley Park, IL. Pay and Benefits The pay range for this position is $20.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan
Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Tinley Park, IL. Application Deadline This position is anticipated to close on Feb 3, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.