HVAC Customer Service Representative
As a HVAC Customer Service Representative (CSR), you will play a vital role in ensuring outstanding customer service and satisfaction. You will be the first point of contact for our customers and will work closely with our HVAC technicians and clients to coordinate service requests, address inquiries, and provide exceptional support. Responsibilities Manage inbound and outbound customer calls, emails, and inquiries professionally and courteously. Schedule service appointments and effectively communicate with customers regarding service timelines and expectations. Coordinate with HVAC technicians to optimize service schedules and dispatch them to job sites efficiently. Provide technicians with necessary information and updates to enhance job performance and customer experience. Maintain accurate and organized records of customer interactions, service requests, and job assignments. Strive to exceed customer expectations by addressing concerns, resolving issues, and ensuring a positive service experience. Gather customer feedback and relay it to the appropriate departments for continuous improvement. Essential Skills 2-4+ years of experience in an inbound and outbound environment for a home services-based company (e.g., roofing, windows, siding, pool repairs). Excellent verbal and written communication skills to interact effectively with customers and team members. Ability to handle customer issues and provide solutions quickly. Strong organizational skills to manage multiple tasks and service requests. Basic understanding of HVAC systems and terminology to assist customers accurately. Must have reliable transportation. High school diploma required. Additional Skills & Qualifications Experience with ServiceTitan software is a significant advantage. Experience in HVAC, electrical, or plumbing is a significant advantage. Screening for attendance and reliability is required. Looking for someone committed to a long-term position. Work Environment The position is based onsite in Alexandria, offering parking facilities. The work schedule is Monday to Friday, with shifts ranging from 7:30 AM to 3:30 PM, 8:00 AM to 4:30 PM, or 9:00 AM to 6:00 PM, to be decided upon hire. The role requires working one Saturday shift every two months from 8:00 AM to 4:00 PM. The company operates in HVAC, plumbing, and electrical services, and has a workforce of 100 employees. The company culture is supportive and team-oriented, with a family feel, offering monthly breakfast, raffles, and prizes for achieving metric goals. Job Type & Location This is a Contract to Hire position based out of Alexandria, VA. Pay and Benefits The pay range for this position is $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan
Pre-tax and Roth post-tax contributions available; Life Insurance (Voluntary Life & AD&D for the employee and dependents); Short and long-term disability; Health Spending Account (HSA); Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, Vacation or Sick Leave). Workplace Type This is a fully onsite position in Alexandria, VA. Application Deadline This position is anticipated to close on Feb 6, 2026.
As a HVAC Customer Service Representative (CSR), you will play a vital role in ensuring outstanding customer service and satisfaction. You will be the first point of contact for our customers and will work closely with our HVAC technicians and clients to coordinate service requests, address inquiries, and provide exceptional support. Responsibilities Manage inbound and outbound customer calls, emails, and inquiries professionally and courteously. Schedule service appointments and effectively communicate with customers regarding service timelines and expectations. Coordinate with HVAC technicians to optimize service schedules and dispatch them to job sites efficiently. Provide technicians with necessary information and updates to enhance job performance and customer experience. Maintain accurate and organized records of customer interactions, service requests, and job assignments. Strive to exceed customer expectations by addressing concerns, resolving issues, and ensuring a positive service experience. Gather customer feedback and relay it to the appropriate departments for continuous improvement. Essential Skills 2-4+ years of experience in an inbound and outbound environment for a home services-based company (e.g., roofing, windows, siding, pool repairs). Excellent verbal and written communication skills to interact effectively with customers and team members. Ability to handle customer issues and provide solutions quickly. Strong organizational skills to manage multiple tasks and service requests. Basic understanding of HVAC systems and terminology to assist customers accurately. Must have reliable transportation. High school diploma required. Additional Skills & Qualifications Experience with ServiceTitan software is a significant advantage. Experience in HVAC, electrical, or plumbing is a significant advantage. Screening for attendance and reliability is required. Looking for someone committed to a long-term position. Work Environment The position is based onsite in Alexandria, offering parking facilities. The work schedule is Monday to Friday, with shifts ranging from 7:30 AM to 3:30 PM, 8:00 AM to 4:30 PM, or 9:00 AM to 6:00 PM, to be decided upon hire. The role requires working one Saturday shift every two months from 8:00 AM to 4:00 PM. The company operates in HVAC, plumbing, and electrical services, and has a workforce of 100 employees. The company culture is supportive and team-oriented, with a family feel, offering monthly breakfast, raffles, and prizes for achieving metric goals. Job Type & Location This is a Contract to Hire position based out of Alexandria, VA. Pay and Benefits The pay range for this position is $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan
Pre-tax and Roth post-tax contributions available; Life Insurance (Voluntary Life & AD&D for the employee and dependents); Short and long-term disability; Health Spending Account (HSA); Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, Vacation or Sick Leave). Workplace Type This is a fully onsite position in Alexandria, VA. Application Deadline This position is anticipated to close on Feb 6, 2026.