Bilingual Spanish/English-Loyalty Services Representative
Phoenix Staffing, Phoenix, Arizona, United States, 85001
Loyalty Services Representative
Are you passionate about delivering exceptional customer experiences and helping people understand the value of their coverage? As a Loyalty Services Representative, you'll be the first point of contact for policyholders, guiding them through questions, resolving concerns, and ensuring they feel confident in their insurance choices. This role combines customer service, retention, and problem-solving in a fast-paced, supportive environment. What You'll Do Engage with policyholders via inbound and outbound calls to retain coverage, explain benefits, and resolve service or claims issues. Perform needs analysis to identify solutions that meet customer requirements. Assist with premium collections and support additional areas such as claims intake, billing, and policy administration when needed. Provide clear instructions and set expectations for policyholders to ensure a smooth experience. Accurately collect documents and enter data into multiple systems. Consistently meet or exceed performance metrics, including quality, handle time, and customer satisfaction. Collaborate with team members and leadership to improve processes and share feedback. Adapt to various shifts within the designated schedule. What We're Looking For Strong communication skillsboth verbal and written. Ability to think critically, solve problems, and partner with others to resolve issues. Comfortable working in a contact center environment and handling retention conversations. Previous experience in sales or upselling is a plus. Licensed to sell health/life insurance is a bonus (not required). Qualifications High School Diploma required; Bachelor's degree preferred. Minimum 1 year of contact center experience. Previous retention or sales experience preferred. Proficiency with computer systems and ability to learn new tools quickly. Job Type & Location This is a contract position based out of Phoenix, AZ. Pay and Benefits The pay range for this position is $20.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan
Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Phoenix, AZ. Application Deadline This position is anticipated to close on Feb 3, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Are you passionate about delivering exceptional customer experiences and helping people understand the value of their coverage? As a Loyalty Services Representative, you'll be the first point of contact for policyholders, guiding them through questions, resolving concerns, and ensuring they feel confident in their insurance choices. This role combines customer service, retention, and problem-solving in a fast-paced, supportive environment. What You'll Do Engage with policyholders via inbound and outbound calls to retain coverage, explain benefits, and resolve service or claims issues. Perform needs analysis to identify solutions that meet customer requirements. Assist with premium collections and support additional areas such as claims intake, billing, and policy administration when needed. Provide clear instructions and set expectations for policyholders to ensure a smooth experience. Accurately collect documents and enter data into multiple systems. Consistently meet or exceed performance metrics, including quality, handle time, and customer satisfaction. Collaborate with team members and leadership to improve processes and share feedback. Adapt to various shifts within the designated schedule. What We're Looking For Strong communication skillsboth verbal and written. Ability to think critically, solve problems, and partner with others to resolve issues. Comfortable working in a contact center environment and handling retention conversations. Previous experience in sales or upselling is a plus. Licensed to sell health/life insurance is a bonus (not required). Qualifications High School Diploma required; Bachelor's degree preferred. Minimum 1 year of contact center experience. Previous retention or sales experience preferred. Proficiency with computer systems and ability to learn new tools quickly. Job Type & Location This is a contract position based out of Phoenix, AZ. Pay and Benefits The pay range for this position is $20.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan
Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Phoenix, AZ. Application Deadline This position is anticipated to close on Feb 3, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.