Overview
As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell our products and provide support and guidance. Use your fashion and product knowledge to give customers the information they need for the best experience. You will work on garment refill and care, presentation, and contribute to a clean and tidy sales floor and back of house, collaborating with your store team to deliver an excellent customer experience. A Day in the Life
Working at H&M means no two days are the same, but a typical day includes the following responsibilities: Provide excellent customer service: welcome and guide customers through the store and OMNI experience where available, supporting direct customer service Engage with customers to provide outstanding service Guide customers through fashion trends, stories, and products in all areas of the store Promote and sell products effectively Actively promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives Represent the H&M brand positively during all customer interactions Support commercial or operational actions to reach sales targets with store management General Information
Fashion & Trend Awareness: Keep up-to-date with fashion scene, trends, styles, brands, products, competitors, and relevant influencers; use product and fashion knowledge to share relevant information with customers Team & Development: Share service, fashion and store operations knowledge with colleagues; follow procedures, routines, and legal requirements; give and receive feedback; participate in onboarding and trainings for role and future development Retail Operations / Visual & Commercial Execution: Complete full garment cycle from unpacking and refill to steaming; operate fitting room and checkout areas; contribute to a clean and tidy sales floor and back of house; assist with garment presentation and displays; ensure stock levels and replenishment; support OMNI services and in-store tech tools; assist with opening and closing; follow health and safety guidelines and legal requirements Qualifications
Who You Are Passionate about fashion and in-store products Motivated to provide customers with a great experience Communicative, creative, curious, flexible, decisive, and action-oriented; enjoy collaborative and dynamic environments Experience in sales or customer service in fashion, retail, or related industries Why You'll Love Working at H&M
Value diversity and inclusion; use our values to guide our work Access to Colleague Resource Groups for community and networking Inclusive culture where you can be yourself at work Global talent community with opportunities for growth Comprehensive benefits including health, wellness, family support, and retirement programs; paid leave and a community day Employee discount across H&M Group brands Additional Information
Job Status: Hourly, Non-Exempt EEOC Code: SLS Compensation: Sales Associates Pay Rate $15.00 per hour
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As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell our products and provide support and guidance. Use your fashion and product knowledge to give customers the information they need for the best experience. You will work on garment refill and care, presentation, and contribute to a clean and tidy sales floor and back of house, collaborating with your store team to deliver an excellent customer experience. A Day in the Life
Working at H&M means no two days are the same, but a typical day includes the following responsibilities: Provide excellent customer service: welcome and guide customers through the store and OMNI experience where available, supporting direct customer service Engage with customers to provide outstanding service Guide customers through fashion trends, stories, and products in all areas of the store Promote and sell products effectively Actively promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives Represent the H&M brand positively during all customer interactions Support commercial or operational actions to reach sales targets with store management General Information
Fashion & Trend Awareness: Keep up-to-date with fashion scene, trends, styles, brands, products, competitors, and relevant influencers; use product and fashion knowledge to share relevant information with customers Team & Development: Share service, fashion and store operations knowledge with colleagues; follow procedures, routines, and legal requirements; give and receive feedback; participate in onboarding and trainings for role and future development Retail Operations / Visual & Commercial Execution: Complete full garment cycle from unpacking and refill to steaming; operate fitting room and checkout areas; contribute to a clean and tidy sales floor and back of house; assist with garment presentation and displays; ensure stock levels and replenishment; support OMNI services and in-store tech tools; assist with opening and closing; follow health and safety guidelines and legal requirements Qualifications
Who You Are Passionate about fashion and in-store products Motivated to provide customers with a great experience Communicative, creative, curious, flexible, decisive, and action-oriented; enjoy collaborative and dynamic environments Experience in sales or customer service in fashion, retail, or related industries Why You'll Love Working at H&M
Value diversity and inclusion; use our values to guide our work Access to Colleague Resource Groups for community and networking Inclusive culture where you can be yourself at work Global talent community with opportunities for growth Comprehensive benefits including health, wellness, family support, and retirement programs; paid leave and a community day Employee discount across H&M Group brands Additional Information
Job Status: Hourly, Non-Exempt EEOC Code: SLS Compensation: Sales Associates Pay Rate $15.00 per hour
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