Overview
Wolff Bros. Supply, Inc. is one of the largest independent Plumbing, Electrical and HVAC distributors in America. We are looking for an experienced Electrical Inside Sales professional to join our team at our Akron location. The ideal candidate will have a strong background in electrical sales and customer service, as well as excellent communication and organizational skills.
Position Responsibilities
Provide exceptional customer service in person, over the phone and via text that is friendly, helpful, fast, and accurate.
Maintain and grow existing customer base
Build relationship with customers: answer customer questions and ask follow up questions to determine their needs
Provide post-sale customer support, including follow-ups, troubleshooting, invoice concerns, etc.
Work closely with sales team, sales managers, pricing and purchasing team to determine proper pricing
Act as an extension of the outside sales force to proactively grow product sales
Maintain profitable standards
Inform and explain ongoing and upcoming special promotions, programs, and spiffs
Process customer payments, returns, and credits
Suggest, promote, sell, and upsell products to increase sales volume
Secure market level pricing feedback from customers and provide timely price information to sales and product managers
Maintain up-to-date knowledge of product lines, purchasing notes, flyers, trade magazines
Review Wolff Notes on a daily/weekly basis
Other duties as assigned
Travel as needed
Experience/Knowledge Requirements
Previous customer service required (2-3 yrs)
Previous inside or outside sales preferred
Previous HVAC, plumbing, electrical products knowledge (2-3yrs)
Ability to use Outlook, Teams, MS Office, Text, Internet
Familiar with ProKeep, IBMi a plus
Physical/Mental/Environmental Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to: Sit for long periods of time
Work on computer majority of the time
Stand; walk; reach with hands and arms, talk and listen
The employee is occasionally required to twist, bend, climb stairs/ladders, stoop, kneel, or crouch
The employee must regularly lift and/or move up to 50 pounds and occasionally lift and/or move up to 80 pounds with assistance
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
Why choose us? A great company begins with great people!
Family owned & operated since 1965
Weekly Paychecks
Benefits including: Medical, Dental, Vision, Company Paid: Short Term Disability & Life Insurance
401k with MATCH
Paid Time Off
Apply today at www.wolffbros.com/careers or send a message to hr@wolffbros.com
We believe in diversity and are an Equal Opportunity Employer
#J-18808-Ljbffr
Position Responsibilities
Provide exceptional customer service in person, over the phone and via text that is friendly, helpful, fast, and accurate.
Maintain and grow existing customer base
Build relationship with customers: answer customer questions and ask follow up questions to determine their needs
Provide post-sale customer support, including follow-ups, troubleshooting, invoice concerns, etc.
Work closely with sales team, sales managers, pricing and purchasing team to determine proper pricing
Act as an extension of the outside sales force to proactively grow product sales
Maintain profitable standards
Inform and explain ongoing and upcoming special promotions, programs, and spiffs
Process customer payments, returns, and credits
Suggest, promote, sell, and upsell products to increase sales volume
Secure market level pricing feedback from customers and provide timely price information to sales and product managers
Maintain up-to-date knowledge of product lines, purchasing notes, flyers, trade magazines
Review Wolff Notes on a daily/weekly basis
Other duties as assigned
Travel as needed
Experience/Knowledge Requirements
Previous customer service required (2-3 yrs)
Previous inside or outside sales preferred
Previous HVAC, plumbing, electrical products knowledge (2-3yrs)
Ability to use Outlook, Teams, MS Office, Text, Internet
Familiar with ProKeep, IBMi a plus
Physical/Mental/Environmental Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to: Sit for long periods of time
Work on computer majority of the time
Stand; walk; reach with hands and arms, talk and listen
The employee is occasionally required to twist, bend, climb stairs/ladders, stoop, kneel, or crouch
The employee must regularly lift and/or move up to 50 pounds and occasionally lift and/or move up to 80 pounds with assistance
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
Why choose us? A great company begins with great people!
Family owned & operated since 1965
Weekly Paychecks
Benefits including: Medical, Dental, Vision, Company Paid: Short Term Disability & Life Insurance
401k with MATCH
Paid Time Off
Apply today at www.wolffbros.com/careers or send a message to hr@wolffbros.com
We believe in diversity and are an Equal Opportunity Employer
#J-18808-Ljbffr