Boston Staffing
Member Service Representative
We are looking for a dedicated member service representative to join our team in Boston, MA on a long term contract to hire opportunity. In this role, you will provide exceptional service to credit union members by assisting with transactions, promoting products, and handling inquiries. This is a contract to permanent position in the banking industry, offering a great opportunity to grow your career while contributing to a dynamic organization. This is a fully in-person position (no hybrid or remote work). Responsibilities: Deliver outstanding customer service to credit union members by addressing their needs and resolving inquiries. Handle routine financial transactions including deposits, withdrawals, loan payments, and account inquiries with accuracy. Open new accounts for both existing and new members, ensuring compliance with policies and procedures. Promote and cross-sell credit union services such as electronic banking options, debit cards, and other financial products. Process loan applications, assist with lending activities, and disburse approved loans while maintaining accurate records. Manage cash operations, including cash handling, balancing, and vault teller activities. Ensure adherence to banking regulations, federal and state laws, and organizational policies, including compliance with anti-money laundering and bank secrecy act requirements. Support debit card processing by ordering, reviewing activity, and addressing member questions or concerns. Perform additional tasks and responsibilities as needed to contribute to branch operations and member satisfaction. Requirements: At least one year of experience in a customer service or banking environment. Proficiency in handling cash transactions, including deposits, withdrawals, and payments. Strong knowledge of banking operations, including debit card processing and regulatory compliance. Ability to answer inbound calls and provide accurate information to members. Skilled in data entry and maintaining precise records. Familiarity with OFAC regulations and banking industry standards. Excellent communication and interpersonal skills to build positive relationships with members. Detail-oriented and capable of balancing cash accurately and efficiently. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training.
We are looking for a dedicated member service representative to join our team in Boston, MA on a long term contract to hire opportunity. In this role, you will provide exceptional service to credit union members by assisting with transactions, promoting products, and handling inquiries. This is a contract to permanent position in the banking industry, offering a great opportunity to grow your career while contributing to a dynamic organization. This is a fully in-person position (no hybrid or remote work). Responsibilities: Deliver outstanding customer service to credit union members by addressing their needs and resolving inquiries. Handle routine financial transactions including deposits, withdrawals, loan payments, and account inquiries with accuracy. Open new accounts for both existing and new members, ensuring compliance with policies and procedures. Promote and cross-sell credit union services such as electronic banking options, debit cards, and other financial products. Process loan applications, assist with lending activities, and disburse approved loans while maintaining accurate records. Manage cash operations, including cash handling, balancing, and vault teller activities. Ensure adherence to banking regulations, federal and state laws, and organizational policies, including compliance with anti-money laundering and bank secrecy act requirements. Support debit card processing by ordering, reviewing activity, and addressing member questions or concerns. Perform additional tasks and responsibilities as needed to contribute to branch operations and member satisfaction. Requirements: At least one year of experience in a customer service or banking environment. Proficiency in handling cash transactions, including deposits, withdrawals, and payments. Strong knowledge of banking operations, including debit card processing and regulatory compliance. Ability to answer inbound calls and provide accurate information to members. Skilled in data entry and maintaining precise records. Familiarity with OFAC regulations and banking industry standards. Excellent communication and interpersonal skills to build positive relationships with members. Detail-oriented and capable of balancing cash accurately and efficiently. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training.