Spanish/Bilingual Member Engagement Coordinator
As a Spanish/Bilingual Member Engagement Coordinator, youll be part of a mission-driven team focused on improving access to care for Medicare Advantage and Medicaid members. This remote position centers around making high-volume outbound calls to engage members, selling the benefits of a free in-home or virtual health evaluation, and schedule appointments with licensed providers. Youll use scripts and an auto-dialer to communicate clearly, answer questions, and professionally overcome objections while using rebuttals. The role requires someone who is personable, goal-oriented, and comfortable in a fast-paced call center environment where productivity and quality standards are key. Sales experience preferred. Responsibilities: Make an average of 50 outbound calls per hour placed by an automatic dialer system to offer, explain, and schedule a free in-home or virtual health evaluation with a provider Follow 20+ approved scripts, ensure members understand and are comfortable with the terms, and respond to rebuttals persuasively and with professional courtesy Present a positive, professional, and high energy approach to clients, health plan members, and team members Meet daily appointment setting goals set by the department in an office or remote environment Adjust, reschedule, and cancel appointments with both members and contracted providers, as requested Monitor performance results including appointments, calls, handle time, and productivity using designated reporting systems Report member complaints and escalations immediately to Member Engagement Managers Participate in peer side-by-side coaching as needed Follow HIPAA and other security and privacy guidelines when handling protected health information accessed during normal work activities Work From Home Requirements: A quiet, distraction-free workspace is required this includes avoiding interruptions from pets, children, television, music, loud neighbors, or other disruptions. This position requires full commitment; therefore, candidates must not hold additional employment during Valors working hours. During scheduled working hours with Valor, employees are expected to remain fully focused on their job duties and avoid any personal obligations that may impact availability or performance. Secure Workplace - Employees should work in a private area where screens and conversations cannot be seen or overheard by unauthorized individuals. Technical Requirements: Minimum internet speed: 25 Mbps download / 5 Mbps upload Preferred internet speed: 50 Mbps download / 10 Mbps upload Jitter threshold: Should be 15ms or lower higher jitter may result in voice and streaming issues Speed test recommendation: Candidates may be asked to complete a test using a provided link to verify connection quality Valor Global will provide equipment (loan basis) Basic computer literacy: Comfortable using MS operating systems (Windows) and navigating settings Troubleshooting mindset: Able to diagnose and resolve basic tech issues independently. Confident using browsers, search engines, and understanding online safety. Other: No time off will be permitted during training or during the first 90 days of employment.
As a Spanish/Bilingual Member Engagement Coordinator, youll be part of a mission-driven team focused on improving access to care for Medicare Advantage and Medicaid members. This remote position centers around making high-volume outbound calls to engage members, selling the benefits of a free in-home or virtual health evaluation, and schedule appointments with licensed providers. Youll use scripts and an auto-dialer to communicate clearly, answer questions, and professionally overcome objections while using rebuttals. The role requires someone who is personable, goal-oriented, and comfortable in a fast-paced call center environment where productivity and quality standards are key. Sales experience preferred. Responsibilities: Make an average of 50 outbound calls per hour placed by an automatic dialer system to offer, explain, and schedule a free in-home or virtual health evaluation with a provider Follow 20+ approved scripts, ensure members understand and are comfortable with the terms, and respond to rebuttals persuasively and with professional courtesy Present a positive, professional, and high energy approach to clients, health plan members, and team members Meet daily appointment setting goals set by the department in an office or remote environment Adjust, reschedule, and cancel appointments with both members and contracted providers, as requested Monitor performance results including appointments, calls, handle time, and productivity using designated reporting systems Report member complaints and escalations immediately to Member Engagement Managers Participate in peer side-by-side coaching as needed Follow HIPAA and other security and privacy guidelines when handling protected health information accessed during normal work activities Work From Home Requirements: A quiet, distraction-free workspace is required this includes avoiding interruptions from pets, children, television, music, loud neighbors, or other disruptions. This position requires full commitment; therefore, candidates must not hold additional employment during Valors working hours. During scheduled working hours with Valor, employees are expected to remain fully focused on their job duties and avoid any personal obligations that may impact availability or performance. Secure Workplace - Employees should work in a private area where screens and conversations cannot be seen or overheard by unauthorized individuals. Technical Requirements: Minimum internet speed: 25 Mbps download / 5 Mbps upload Preferred internet speed: 50 Mbps download / 10 Mbps upload Jitter threshold: Should be 15ms or lower higher jitter may result in voice and streaming issues Speed test recommendation: Candidates may be asked to complete a test using a provided link to verify connection quality Valor Global will provide equipment (loan basis) Basic computer literacy: Comfortable using MS operating systems (Windows) and navigating settings Troubleshooting mindset: Able to diagnose and resolve basic tech issues independently. Confident using browsers, search engines, and understanding online safety. Other: No time off will be permitted during training or during the first 90 days of employment.