Account Director II - Public Sector, Contact Center (CCS/CCaaS) Sales
West Virginia Staffing, Charleston, West Virginia, United States, 25364
Public Sector Sales Specialist
Lumen connects the world. We are igniting business growth by connecting people, data and applications
quickly, securely, and effortlessly. Together, we are building a culture and company from the people up
committed to teamwork, trust and transparency. People power progress. We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. The Role Lumen is seeking a results-driven Public Sector Sales Specialist for our Contact Center Services (CCS) and Contact Center as a Service (CCaaS) portfolio to lead new revenue growth across the state, local government, and education (SLED) markets. This senior individual-contributor role focuses on acquiring new monthly recurring revenue (MRR), expanding strategic accounts, and driving modernization through cloud-native Contact Center platforms. As a specialized seller, you will serve as a CCS and CCaaS subject matter expert, leveraging deep industry knowledge and strategic partnerships to deliver secure, compliant, high-impact citizen-experience solutions to public-sector agencies. The primary objective of this position is to identify, qualify, and close new business within the CCS and CCaaS modernization space across the SLED segment. You will build trusted executive-level relationships within government agencies, shape complex procurement strategies, and lead RFP responses tied to large-scale Contact Center transformation. You will also collaborate closely with major CCaaS ecosystem partners including Genesys, Talkdesk, Zoom CX, to bring cutting-edge capabilities to clients while ensuring compliance with public-sector security and procurement requirements. A critical success factor is the ability to articulate the overall business case and measurable business outcomes to business leaders, helping them understand how modern CX platforms improve operational efficiency, service delivery, and financial stewardship. Location This Position supports the Western Region and allows Work From Home in states within the Pacific and Mountain Time Zones. The Main Responsibilities Direct SLED Sales Execution: Drive full public-sector sales cycles from prospecting to close. Consultative Expertise: Lead deep-dive discovery and align cloud-native CCaaS solutions to agency missions. Public Sector Procurement & RFP Leadership: Own RFP strategy and contracting processes. Territory & Account Strategy: Build multi-level relationship and territory plans across west area SLED accounts. Partner & Ecosystem Alignment: Collaborate with CCaaS providers on solutioning and innovation. Cross-Functional Deal Orchestration: Partner with engineering, account managers, product, legal, and compliance. Pipeline Management: Maintain a high-velocity sales funnel, ensure accurate forecasting and activity tracking within CRM systems. Why This Role Matters Public-sector agencies are accelerating their journey toward modern citizen-experience platforms. CCaaS solutions, especially cloud-native architectures, are transforming how governments deliver services and engage communities. In this role, you will influence agency modernization strategies, help government leaders improve mission outcomes, and bring industry-leading innovation to some of the nation's most important public institutions. What We Look For in a Candidate Required Qualifications: 7+ years of technology sales experience focused on CCS/CCaaS. Demonstrated success selling to SLED agencies and navigating RFPs. Proven track record of exceeding revenue quotas in complex sales environments. Experience with Genesys Cloud, Talkdesk, Zoom CX, or similar. Network: Strong existing relationships with enterprise-level decision-makers and vendor partners in the communications industry. Strong ability to articulate the business case and ROI of CX modernization. Bachelor's degree required. Key Competencies: Consultative Selling Mastery Technical Proficiency in cloud-native architectures Communication Excellence Autonomy & Drive Analytical Insight Partner Ecosystem Savvy Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges: $119,900 - $159,863 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY. $125,906 - $167,864 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI. $131,891 - $175,854 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.
Lumen connects the world. We are igniting business growth by connecting people, data and applications
quickly, securely, and effortlessly. Together, we are building a culture and company from the people up
committed to teamwork, trust and transparency. People power progress. We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. The Role Lumen is seeking a results-driven Public Sector Sales Specialist for our Contact Center Services (CCS) and Contact Center as a Service (CCaaS) portfolio to lead new revenue growth across the state, local government, and education (SLED) markets. This senior individual-contributor role focuses on acquiring new monthly recurring revenue (MRR), expanding strategic accounts, and driving modernization through cloud-native Contact Center platforms. As a specialized seller, you will serve as a CCS and CCaaS subject matter expert, leveraging deep industry knowledge and strategic partnerships to deliver secure, compliant, high-impact citizen-experience solutions to public-sector agencies. The primary objective of this position is to identify, qualify, and close new business within the CCS and CCaaS modernization space across the SLED segment. You will build trusted executive-level relationships within government agencies, shape complex procurement strategies, and lead RFP responses tied to large-scale Contact Center transformation. You will also collaborate closely with major CCaaS ecosystem partners including Genesys, Talkdesk, Zoom CX, to bring cutting-edge capabilities to clients while ensuring compliance with public-sector security and procurement requirements. A critical success factor is the ability to articulate the overall business case and measurable business outcomes to business leaders, helping them understand how modern CX platforms improve operational efficiency, service delivery, and financial stewardship. Location This Position supports the Western Region and allows Work From Home in states within the Pacific and Mountain Time Zones. The Main Responsibilities Direct SLED Sales Execution: Drive full public-sector sales cycles from prospecting to close. Consultative Expertise: Lead deep-dive discovery and align cloud-native CCaaS solutions to agency missions. Public Sector Procurement & RFP Leadership: Own RFP strategy and contracting processes. Territory & Account Strategy: Build multi-level relationship and territory plans across west area SLED accounts. Partner & Ecosystem Alignment: Collaborate with CCaaS providers on solutioning and innovation. Cross-Functional Deal Orchestration: Partner with engineering, account managers, product, legal, and compliance. Pipeline Management: Maintain a high-velocity sales funnel, ensure accurate forecasting and activity tracking within CRM systems. Why This Role Matters Public-sector agencies are accelerating their journey toward modern citizen-experience platforms. CCaaS solutions, especially cloud-native architectures, are transforming how governments deliver services and engage communities. In this role, you will influence agency modernization strategies, help government leaders improve mission outcomes, and bring industry-leading innovation to some of the nation's most important public institutions. What We Look For in a Candidate Required Qualifications: 7+ years of technology sales experience focused on CCS/CCaaS. Demonstrated success selling to SLED agencies and navigating RFPs. Proven track record of exceeding revenue quotas in complex sales environments. Experience with Genesys Cloud, Talkdesk, Zoom CX, or similar. Network: Strong existing relationships with enterprise-level decision-makers and vendor partners in the communications industry. Strong ability to articulate the business case and ROI of CX modernization. Bachelor's degree required. Key Competencies: Consultative Selling Mastery Technical Proficiency in cloud-native architectures Communication Excellence Autonomy & Drive Analytical Insight Partner Ecosystem Savvy Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges: $119,900 - $159,863 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY. $125,906 - $167,864 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI. $131,891 - $175,854 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.