Admission Representative Clerk - OPA MSO
Seattle Staffing, Seattle, Washington, United States, 98101
Job Opportunity At Sca Health
At SCA Health, we believe health care is about people
the patients we serve, the physicians we support and the teammates who push us forward. Behind every successful facility, procedure or innovation is a team of 15,000+ professionals working together, learning from each other and living out the mission, vision and values that define our organization. As part of Optum, SCA Health is redefining specialty care by developing more accessible, patient-centered practice solutions for a network of more than 370 ambulatory surgical centers, over 400 specialty physician practice clinics and numerous labs and surgical hospitals. Our work spans a broad spectrum of services, all designed to support physicians, health systems and employers in delivering efficient, value-based care to patients without compromising quality or autonomy. What sets SCA Health apart isn't just what we do, it's how we do it. Each decision we make is rooted in seven core values: clinical quality, integrity, service excellence, teamwork, accountability, continuous improvement and inclusion. Our values aren't empty words
they inform our attitudes, actions and culture. At SCA Health, your work directly impacts patients, physicians and communities. Here, you'll find opportunities to build your career alongside a team that values your expertise, invests in your success, and shares a common mission to care for patients, serve physicians and improve health care in America. At SCA Health, we offer a comprehensive benefits package to support your health, well-being, and financial future. Our offerings include medical, dental, and vision coverage, 401k plan with company match, paid time off, life and disability insurance, and more. The Admission Representative Clerk is responsible for overseeing patient registration and scheduling for the practice. The Patient Access Representative also acts as a customer advocate and OPA representative, meeting the needs of our surgeons, staff, and patients throughout the clinic experience. Responsibilities include: Answering incoming calls and responding to inquiries or routing calls appropriately, interacting with patients in a courteous and professional manner. Registering patients accurately, including demographic, insurance, and contact information. Scheduling, rescheduling, and canceling appointments using the clinic's electronic health record (EHR) system. Verifying insurance eligibility and obtaining necessary authorizations or referrals. Maintaining patient confidentiality in accordance with HIPAA regulations. Collaborating with clinical and administrative staff to ensure smooth patient flow. Assisting with administrative tasks such as scanning, filing, and data entry. Handling patient complaints or concerns with empathy and escalating when necessary. Qualifications: Education required: high school diploma or equivalent required; associate degree or healthcare certification preferred. Experience required: 1+ year of experience in a healthcare or customer service setting. 4-5 years of relevant experience. Knowledge of medical terminology, insurance plans, and EHR systems (e.g., Epic, Cerner) is a plus. Strong communication and interpersonal skills. Ability to multitask in a fast-paced environment. Proficiency in Microsoft Office and basic computer skills. Preferred skills: Interfaces well with patients, staff, and physicians. Strong working knowledge of patient access workflows and processes. Knowledge of EMR software and its use. Knowledge of basic computer language and functions. Knowledge and understanding of medical terminology. Excellent people and communication skills. USD $24.00/Hr. USD $27.00/Hr.
At SCA Health, we believe health care is about people
the patients we serve, the physicians we support and the teammates who push us forward. Behind every successful facility, procedure or innovation is a team of 15,000+ professionals working together, learning from each other and living out the mission, vision and values that define our organization. As part of Optum, SCA Health is redefining specialty care by developing more accessible, patient-centered practice solutions for a network of more than 370 ambulatory surgical centers, over 400 specialty physician practice clinics and numerous labs and surgical hospitals. Our work spans a broad spectrum of services, all designed to support physicians, health systems and employers in delivering efficient, value-based care to patients without compromising quality or autonomy. What sets SCA Health apart isn't just what we do, it's how we do it. Each decision we make is rooted in seven core values: clinical quality, integrity, service excellence, teamwork, accountability, continuous improvement and inclusion. Our values aren't empty words
they inform our attitudes, actions and culture. At SCA Health, your work directly impacts patients, physicians and communities. Here, you'll find opportunities to build your career alongside a team that values your expertise, invests in your success, and shares a common mission to care for patients, serve physicians and improve health care in America. At SCA Health, we offer a comprehensive benefits package to support your health, well-being, and financial future. Our offerings include medical, dental, and vision coverage, 401k plan with company match, paid time off, life and disability insurance, and more. The Admission Representative Clerk is responsible for overseeing patient registration and scheduling for the practice. The Patient Access Representative also acts as a customer advocate and OPA representative, meeting the needs of our surgeons, staff, and patients throughout the clinic experience. Responsibilities include: Answering incoming calls and responding to inquiries or routing calls appropriately, interacting with patients in a courteous and professional manner. Registering patients accurately, including demographic, insurance, and contact information. Scheduling, rescheduling, and canceling appointments using the clinic's electronic health record (EHR) system. Verifying insurance eligibility and obtaining necessary authorizations or referrals. Maintaining patient confidentiality in accordance with HIPAA regulations. Collaborating with clinical and administrative staff to ensure smooth patient flow. Assisting with administrative tasks such as scanning, filing, and data entry. Handling patient complaints or concerns with empathy and escalating when necessary. Qualifications: Education required: high school diploma or equivalent required; associate degree or healthcare certification preferred. Experience required: 1+ year of experience in a healthcare or customer service setting. 4-5 years of relevant experience. Knowledge of medical terminology, insurance plans, and EHR systems (e.g., Epic, Cerner) is a plus. Strong communication and interpersonal skills. Ability to multitask in a fast-paced environment. Proficiency in Microsoft Office and basic computer skills. Preferred skills: Interfaces well with patients, staff, and physicians. Strong working knowledge of patient access workflows and processes. Knowledge of EMR software and its use. Knowledge of basic computer language and functions. Knowledge and understanding of medical terminology. Excellent people and communication skills. USD $24.00/Hr. USD $27.00/Hr.