Denver, Colorado 5075 S Syracruse St Denver, CO 80237, USA
RE/MAX, LLC is seeking a dynamic and passionate Customer Adoption Consultant to join our Customer Adoption Team . This role is ideal for someone who thrives on empowering customers through strategic consultation, personalized coaching, and impactful adoption initiatives. If you're excited about helping franchise owners and agents tap into the full potential of REMAX technology solutions, while contributing to a forward-thinking and collaborative team, we want to hear from you!
About the Role
Reporting to the Senior Manager of Customer Adoption , the Customer Adoption Consultant will play a key role in designing, delivering, and evolving a high-impact adoption program. This individual will work directly with franchise owners, agents, and internal stakeholders to drive meaningful adoption of REMAX technology offerings, positioning technology as a strategic business advantage.
You’ll be responsible for guiding customers through product onboarding, goal-setting, and long-term success strategies, while fostering strong relationships and delivering tailored consultations that align with business objectives.
Key Responsibilities
- Consult & Coach : Provide ongoing strategic consultation to franchise owners and staff on REMAX technology in relation to onboarding, recruiting, retention, and business best practices.
- Brokerage Engagement: Proactively schedule and lead consulting sessions via calls, webinars, and in-person meetings.
- Relationship Building : Cultivate strong relationships with franchisees, agents, and strategic partners through expert communication and industry insight.
- Feedback & Follow-Up : Capture customer feedback, provide timely follow-up, and maintain a proactive approach to client success.
- Goal Setting & Strategy : Conduct in-depth goal-setting conversations to create actionable technology adoption plans tailored to each office.
- Needs Assessment : Identify skill gaps and training needs through consultation and deliver targeted solutions that drive adoption.
- Presentation Excellence : Deliver compelling presentations and training sessions across various formats and audience types.
- Content & Curriculum Management : Maintain and update resources, templates, and training materials while tracking program effectiveness.
- Cross-Functional Collaboration : Support department initiatives through video creation, webinar hosting, and project contributions.
Required Qualifications
- 3+ years in customer adoption, technology training, consulting, account management, or customer success
- Proven experience presenting to audiences of 30+ people
- Strong background in strategic consultation and relationship management
- Ability to travel up to 25% annually
- Proficiency in Microsoft Office, especially PowerPoint
- Strong analytical and organizational skills
- Ability to manage multiple projects with attention to detail
- Self-starter with a collaborative mindset and a passion for customer success
Preferred Skills
- Experience with platforms like Dovetail, Pendo, Salesforce, BombBomb, and Smartsheet
- Real estate industry experience highly preferred
- Skilled in creating engaging content (webinars, videos, presentations)
- Familiarity with Agile methodologies
Location
This is a full-time position based at our corporate headquarters in Denver, Colorado , with regional travel up to 25%.
Compensation
$65,000 - $72,000
Benefits
- Competitive Medical, Dental, and Vision benefits
- Retirement plans with optimal company match
- Educational Assistance
- Mental Health support program
- M.O.R.E. Events offered in-person and virtually
- Employee Resource Groups
- Community Engagement
- Diversity, Equity, and Inclusion
- Parenting
- Remote
Application Deadline: February 23, 2026
Equal Opportunity Employer. All persons shall be afforded equal employment opportunity, and all qualified applicants receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, age, veteran status, disability, etc.
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