Overview
Patricia Handy Place for Women | Washington, DC. N Street Village (NSV) is seeking a passionate, strategic, and people-centered Director of Shelter Operations to lead Patricia Handy Place for Women—one of DC’s most vital resources for women experiencing homelessness.
This is an opportunity to shape lives, lead dedicated teams, and elevate service delivery in a mission-driven organization committed to empowerment, dignity, and recovery for women.
About N Street Village
N Street Village is a community of hope, empowerment, and recovery for homeless and low-income women in Washington, DC. Through comprehensive emergency and long-term services, we support women in achieving stability across housing, income, health, employment, and recovery.
In addition, NSV provides affordable housing for low- and moderate-income individuals and families. Learn more at .
Position Overview
As the Director of Shelter Operations , you will provide strategic oversight and hands-on leadership for shelter operations at Patricia Handy Place for Women. Reporting to the Senior Director of Housing , you will ensure high-quality, trauma-informed services while fostering a supportive, accountable, and growth-oriented work environment for staff.
This is a key leadership role —combining program strategy, compliance, staff development, and stakeholder engagement to ensure women receive dignified, effective, and life-changing services.
Location: Onsite – Patricia Handy Place for Women
Status: Full-time | Exempt | Essential Onsite Role
Key Responsibilities
- Oversee the planning, implementation, and evaluation of shelter programs to meet client needs and organizational goals
- Ensure compliance with all funding, regulatory, and reporting requirements (DHS, TCP, Medicaid, and NSV)
- Monitor program performance, analyze outcomes, and implement continuous improvements
- Develop, manage, and monitor program budgets and resource allocation
- Research funding opportunities to support sustainability and program growth
- Stay informed on best practices, policy changes, and emerging trends in homeless services
Training, Crisis Response & Best Practices
- Develop and implement protocols for crisis response and case management
- Lead and facilitate staff trainings in trauma-informed care, person-centered planning, motivational interviewing, grief and loss, and stages of change
- Ensure staff are well-prepared to manage emergencies and complex client needs
Leadership & Staff Development
- Provide direct supervision and mentorship to Program Managers
- Oversee hiring, onboarding, and performance management of program staff
- Foster a collaborative, inclusive, and high-performing team culture
- Lead regular team meetings and conduct bi-weekly one-on-one meetings with direct reports
Compliance & Quality Assurance
- Conduct regular audits and reviews to maintain service excellence and program integrity
- Partner with the Director of Data and Evaluation to ensure data accuracy and compliance
Stakeholder Engagement & Representation
- Build and maintain strong relationships with community partners, government agencies, and funders
- Represent the program at meetings, conferences, and community events
Our Shared Organizational Values
- Treats all people with dignity and respect
- Nurtures community through collaboration and accountability
- Communicates openly, honestly, and constructively
- Upholds confidentiality and HIPAA compliance
- Manages resources with integrity, transparency, and care
- Demonstrates reliability, professionalism, and commitment to mission-critical onsite presence
Qualifications
- Bachelor’s degree in Social Work, Psychology, or related field (Master’s preferred)
- Licensed Master’s-level candidates must obtain the highest applicable credential
- Minimum 5 years of program management experience, including 2+ years of supervision
- Strong knowledge of crisis intervention, stabilization, and case management principles
- Excellent leadership, communication, and organizational skills
Skills & Competencies
- Strong cultural competence and ability to work with diverse populations
- Proven ability to collaborate, problem-solve, and resolve conflict
- Highly organized with the ability to manage multiple priorities
- Comfortable with data, reports, and learning new systems (MS Word, Excel, databases)
- Independent, adaptable, dependable, and proactive
- Confident public speaker with strong presentation skills
Why Join N Street Village?
- Lead meaningful change for women in crisis
- Work alongside passionate, mission-driven professionals
- Influence systems, policy, and service quality
- Be part of a community committed to dignity, empowerment, and recovery
Ready to lead with purpose? Apply today and help shape a future where every person has the opportunity to thrive.