GENERAL SUMMARY:
Primarily responsible for generating sales and processing payments through excellent customer service, add-on and up-selling in accordance with established work policies and procedures. This Retail Sales Associate will be working onsite Monday - Friday.
Requirements:
Customer Service industry experience
Strong reading comprehension and exceptional interpersonal communication skills
Perform other duties as assigned
Essential Functions:
Greet walk-in customers with respect and courtesy while assisting with their daily queries
Provide quotes as needed and follow up on any quotes as necessary
Answer phones with an upbeat attitude and qualify their needs
Track placed orders with our vendor partners
Establish robust relationships with new customers
Maintain strong relationships with repeat customers
Cultivate healthy relationships with our vendor partner representatives
Offer superior customer service and exceed customer expectations
Communicate any updated customer information with the Accounting department
Coordinate delivery and pick up needs using our Picks system
Process customer payments in the form of cash, check, or card
Routinely evaluate showroom inventory and report any outage/discrepancies to the Purchasing department
Lift up to 25 lbs.+ occasionally with support from the Operations team
Use of a cutting knife to open cartons, read packing slips, and count items as required
Report any challenges or accidents to management
Manage open order reports to ensure pipeline is accurate with active client orders
Actively maintain a clean, organized front counter station
Physical Requirements
Sitting, walking, reaching, bending, stooping, pushing, pulling, and climbing a ladder.
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