Claims Representative, Field -Northern, NJ
Plymouth Rock Assurance, Parsippany, New Jersey, United States
Overview
In this role you will be handling the field adjustment and management of homeowners property claims over Northern, NJ.
The Field Claims Representative is responsible for investigating and evaluating homeowners claims by conducting on-site inspections at insured locations. This role requires daily travel to policyholders’ homes to assess damages, gather documentation, and determine coverage in accordance with company guidelines. While the exact radius of travel will vary, we expect you to be able to travel one to two hours from home on a daily basis.
Responsibilities
Conducting accurate coverage analysis and damage assessments to ensure prompt payment of claims in accordance with quality standards
Proactive communication, and setting accurate claims length expectations
Writing estimates for covered damage, provide customers scope of loss and cost of repairs
Assign, direct and oversee vendors conducting mitigation and/or inspection during the adjustment of homeowners' property claim
Identify subrogation potential and liability exposures
Establish timely and appropriate claim reserves in accordance with claim standards
Adjusting homeowner’s property claims in all states in which Plymouth Rock writes business
Appropriately represent the company by executing a high level of service and maintaining professionalism at all times
Qualifications
3 to 5 years of Homeowners Claims Experience required
Xactimate expertise, certification preferred
Bachelor’s Degree from an accredited four-year college or university
Excellent oral and written communications skills
Ability to multitask and adapt to changes quickly
Capability to identify and address customer’s needs to ensure an outstanding experience on every interaction
Capacity to work in a fast pace supporting the rapid growth of our customer base
Be a self-motivated individual to meet & exceed goals
Proficient in the use of Microsoft Office
Ability to obtain licensure in applicable states if required and complete CE credit/classes where necessary
Ability to carry up to 25 lbs and conduct roof inspections on homes
Valid Driver’s License and proficient driving record
Perks And Benefits
4 weeks accrued paid time off + 9 paid national holidays per year
Tuition Reimbursement; low-cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision); robust health and wellness program and fitness reimbursements
Auto and home insurance discounts
Matching gift opportunities
Annual 401(k) Employer Contribution (up to 7.5% of your base salary)
Various Paid Family leave options including Paid Parental Leave
Resources to promote Professional Development (LinkedIn Learning and licensure assistance)
Remote work equipment
Salary Range: $63,000 to $83,500 a year. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity.
About The Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
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The Field Claims Representative is responsible for investigating and evaluating homeowners claims by conducting on-site inspections at insured locations. This role requires daily travel to policyholders’ homes to assess damages, gather documentation, and determine coverage in accordance with company guidelines. While the exact radius of travel will vary, we expect you to be able to travel one to two hours from home on a daily basis.
Responsibilities
Conducting accurate coverage analysis and damage assessments to ensure prompt payment of claims in accordance with quality standards
Proactive communication, and setting accurate claims length expectations
Writing estimates for covered damage, provide customers scope of loss and cost of repairs
Assign, direct and oversee vendors conducting mitigation and/or inspection during the adjustment of homeowners' property claim
Identify subrogation potential and liability exposures
Establish timely and appropriate claim reserves in accordance with claim standards
Adjusting homeowner’s property claims in all states in which Plymouth Rock writes business
Appropriately represent the company by executing a high level of service and maintaining professionalism at all times
Qualifications
3 to 5 years of Homeowners Claims Experience required
Xactimate expertise, certification preferred
Bachelor’s Degree from an accredited four-year college or university
Excellent oral and written communications skills
Ability to multitask and adapt to changes quickly
Capability to identify and address customer’s needs to ensure an outstanding experience on every interaction
Capacity to work in a fast pace supporting the rapid growth of our customer base
Be a self-motivated individual to meet & exceed goals
Proficient in the use of Microsoft Office
Ability to obtain licensure in applicable states if required and complete CE credit/classes where necessary
Ability to carry up to 25 lbs and conduct roof inspections on homes
Valid Driver’s License and proficient driving record
Perks And Benefits
4 weeks accrued paid time off + 9 paid national holidays per year
Tuition Reimbursement; low-cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision); robust health and wellness program and fitness reimbursements
Auto and home insurance discounts
Matching gift opportunities
Annual 401(k) Employer Contribution (up to 7.5% of your base salary)
Various Paid Family leave options including Paid Parental Leave
Resources to promote Professional Development (LinkedIn Learning and licensure assistance)
Remote work equipment
Salary Range: $63,000 to $83,500 a year. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity.
About The Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
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