Technical Key Account Specialist (m/f/d)
alpitronic Americas LLC, Charlotte, North Carolina, United States, 28245
YOUR RESPONSIBILITIES
Manage and resolve customer escalations efficiently and professionally
Conduct root‑cause analysis in collaboration with other teams to identify and address underlying issues
Serve as the primary contact for customers regarding technical and service‑related inquiries
Document and monitor issues to detect trends and support proactive, preventive measures
Ensure timely communication and follow‑up, while contributing to process improvements based on customer feedback
Contribute to the improvement of interal processes based on customer feedback and recurring issues
YOUR QUALIFICATIONS & SKILLS
Bachelor’s degree in Engineering, Business Administration or a related field
Minimum 2–3 years of experience in customer support, technical service or quality‑related roles
Solid understanding of quality processes and technical troubleshooting as welll as experience in working with cross‑functional teams such as R&D, Quality and Production
Strong problem‑solving abilities, customer‑oriented mindset, collaborative team player, proactive with excellent time management and prioritization skills
Excellent communication skills in English; proficiency in German or Italian is a plus
OUR COMMITMENT
Innovative work environment in a young, dynamic team
High‑tech projects in the future‑proof sector of e‑mobility
Opportunities for advancement in a growing company
A wide range of further training opportunities
Attractive bonus system and performance‑related pay
Additional company benefits
#J-18808-Ljbffr
Manage and resolve customer escalations efficiently and professionally
Conduct root‑cause analysis in collaboration with other teams to identify and address underlying issues
Serve as the primary contact for customers regarding technical and service‑related inquiries
Document and monitor issues to detect trends and support proactive, preventive measures
Ensure timely communication and follow‑up, while contributing to process improvements based on customer feedback
Contribute to the improvement of interal processes based on customer feedback and recurring issues
YOUR QUALIFICATIONS & SKILLS
Bachelor’s degree in Engineering, Business Administration or a related field
Minimum 2–3 years of experience in customer support, technical service or quality‑related roles
Solid understanding of quality processes and technical troubleshooting as welll as experience in working with cross‑functional teams such as R&D, Quality and Production
Strong problem‑solving abilities, customer‑oriented mindset, collaborative team player, proactive with excellent time management and prioritization skills
Excellent communication skills in English; proficiency in German or Italian is a plus
OUR COMMITMENT
Innovative work environment in a young, dynamic team
High‑tech projects in the future‑proof sector of e‑mobility
Opportunities for advancement in a growing company
A wide range of further training opportunities
Attractive bonus system and performance‑related pay
Additional company benefits
#J-18808-Ljbffr