Overview
Date: Jan 23, 2026
Location: AUSTIN, TX
Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. HHSC supports you at each stage of your life and work journey. Benefits include 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, opportunities for career advancement, and more. For more details, explore the Benefits of Working at HHSC page.
Functional Title Toll-Free Intake Specialist
Job Details
Job Title: Protective Srv Intake Spcl V
Agency: Health & Human Services Comm
Department: Toll Free Intake Processing
Posting Number: 13205
Closing Date: 04/23/2026
Posting Audience: Internal and External
Occupational Category: Protective Services
Salary Group: TEXAS-B-20
Salary Range: $4,263.16 - $5,019.54
Pay Frequency: Monthly
Shift: Day
Additional Shift: Days (First)
Telework: Eligible for Telework
Travel: Up to 10%
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA: Nonexempt
Facility Location: AUSTIN
Job Location Address: 701 W 51ST ST
Other Locations: Austin
Job Responsibilities
Work Hours: 10:15 AM – 7:15 PM or other hours based on business needs
Serve as Protective Services Intake Specialist V in the Complaint and Incident Intake Toll-Free Intake Processing Unit
Answer calls related to abuse/neglect/exploitation (ANE) involving various facilities and program areas
Perform complex analysis of complaints, requests for information, and incidents from the public, legislative offices, media, other agencies, and staff
Review calls, faxes, mail, and internet information; assess intakes for priority and handling
Essential Job Functions
Maintain a regular and predictable schedule in accordance with agency leave policy
Receive, process, and distribute intake reports for investigations and other matters
Interpret policies, procedures, rules, regulations, and standards to stakeholders
Prepare summaries of complaints, incidents, and information issues
Maintain current knowledge by reviewing literature, attending meetings, and consulting with professionals
Evaluate complaints and incidents and assign proper priority for investigation
Communicate complex information with internal and external parties to resolve issues
Knowledge, Skills, and Abilities
Knowledge of state and federal regulatory and assistance programs (preferred)
Skills with ACD call systems and computers
Normal auditory ability; strong oral and written communication
Professional demeanor when interacting with the public and co-workers
Initial Screening Criteria
Complete and clearly written application
Bachelor's Degree from an accredited college or university (or related work experience substituted on a year-for-year basis up to four years)
Experience in healthcare or related field preferred
Data entry and computer/typing experience
Work hours of 10:15 AM – 7:15 PM or other hours based on business needs
Additional Information
Outside employment restrictions and ethics policies apply; review HHS policies and forms as required
The position is eligible for telework with potential office travel; telework arrangements do not include reimbursement for home infrastructure or personal equipment
Must be available to work holidays as needed
Reasonable accommodations available during hiring and interview processes under the ADA
Pre-employment checks may be required; HHSC uses E-Verify; bring I-9 documentation on first day
Nearest major market: Austin
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Functional Title Toll-Free Intake Specialist
Job Details
Job Title: Protective Srv Intake Spcl V
Agency: Health & Human Services Comm
Department: Toll Free Intake Processing
Posting Number: 13205
Closing Date: 04/23/2026
Posting Audience: Internal and External
Occupational Category: Protective Services
Salary Group: TEXAS-B-20
Salary Range: $4,263.16 - $5,019.54
Pay Frequency: Monthly
Shift: Day
Additional Shift: Days (First)
Telework: Eligible for Telework
Travel: Up to 10%
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA: Nonexempt
Facility Location: AUSTIN
Job Location Address: 701 W 51ST ST
Other Locations: Austin
Job Responsibilities
Work Hours: 10:15 AM – 7:15 PM or other hours based on business needs
Serve as Protective Services Intake Specialist V in the Complaint and Incident Intake Toll-Free Intake Processing Unit
Answer calls related to abuse/neglect/exploitation (ANE) involving various facilities and program areas
Perform complex analysis of complaints, requests for information, and incidents from the public, legislative offices, media, other agencies, and staff
Review calls, faxes, mail, and internet information; assess intakes for priority and handling
Essential Job Functions
Maintain a regular and predictable schedule in accordance with agency leave policy
Receive, process, and distribute intake reports for investigations and other matters
Interpret policies, procedures, rules, regulations, and standards to stakeholders
Prepare summaries of complaints, incidents, and information issues
Maintain current knowledge by reviewing literature, attending meetings, and consulting with professionals
Evaluate complaints and incidents and assign proper priority for investigation
Communicate complex information with internal and external parties to resolve issues
Knowledge, Skills, and Abilities
Knowledge of state and federal regulatory and assistance programs (preferred)
Skills with ACD call systems and computers
Normal auditory ability; strong oral and written communication
Professional demeanor when interacting with the public and co-workers
Initial Screening Criteria
Complete and clearly written application
Bachelor's Degree from an accredited college or university (or related work experience substituted on a year-for-year basis up to four years)
Experience in healthcare or related field preferred
Data entry and computer/typing experience
Work hours of 10:15 AM – 7:15 PM or other hours based on business needs
Additional Information
Outside employment restrictions and ethics policies apply; review HHS policies and forms as required
The position is eligible for telework with potential office travel; telework arrangements do not include reimbursement for home infrastructure or personal equipment
Must be available to work holidays as needed
Reasonable accommodations available during hiring and interview processes under the ADA
Pre-employment checks may be required; HHSC uses E-Verify; bring I-9 documentation on first day
Nearest major market: Austin
#J-18808-Ljbffr