Avero
Overview
Customer Service Representative We are seeking a Customer Service Representative to support a dedicated group of customers and serve as a primary point of contact for order management, parts inquiries, and ongoing customer communication. This role is highly communication-driven and well suited for someone who enjoys problem-solving, learning new systems, and working cross-functionally in a fast-paced, in-office environment. This position supports customers across the aftermarket and parts side of the business and works closely with internal teams to ensure accurate, timely service. Responsibilities
Serve as the primary point of contact for an assigned group of customers
Communicate regularly with customers regarding order status, changes, and part availability
Enter, update, and manage orders within the ERP system
Handle frequent parts and order-related calls throughout the day
Review bills of materials (BOMs) to identify required parts and components
Support aftermarket pricing by entering part numbers and reviewing calculated costs
Maintain and update pricing information and part lists using Excel
Collaborate with internal departments to gather technical or product information as needed
Assist customers with replacement and new part requests
Occasionally visit local customers and attend trade shows once fully trained
Required Skills & Qualifications
Strong verbal and written communication skills
Customer service experience in a parts-driven, order-based, or technical environment
Ability to learn new systems, products, and processes quickly
Comfortable working with Excel and maintaining pricing or data lists
Detail-oriented with strong organizational skills
Able to manage multiple customer inquiries throughout the day
Willingness to work fully in-office
Preferred (but Not Required)
Background in parts, manufacturing, or aftermarket support
Experience with ERP systems (SAP experience is a plus; training will be provided)
Familiarity with BOMs, part numbers, or technical product structures
Experience supporting customers in an industrial or technical setting
Work Environment & Schedule
Location: In-office, full-time
Schedule: Monday–Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 2:30 PM
Limited travel may be required once fully trained, including: Occasional local customer visits
Select regional or national trade shows (1–2 trips per year)
Interview Process
Initial interview conducted virtually
Final interview conducted in person
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Customer Service Representative We are seeking a Customer Service Representative to support a dedicated group of customers and serve as a primary point of contact for order management, parts inquiries, and ongoing customer communication. This role is highly communication-driven and well suited for someone who enjoys problem-solving, learning new systems, and working cross-functionally in a fast-paced, in-office environment. This position supports customers across the aftermarket and parts side of the business and works closely with internal teams to ensure accurate, timely service. Responsibilities
Serve as the primary point of contact for an assigned group of customers
Communicate regularly with customers regarding order status, changes, and part availability
Enter, update, and manage orders within the ERP system
Handle frequent parts and order-related calls throughout the day
Review bills of materials (BOMs) to identify required parts and components
Support aftermarket pricing by entering part numbers and reviewing calculated costs
Maintain and update pricing information and part lists using Excel
Collaborate with internal departments to gather technical or product information as needed
Assist customers with replacement and new part requests
Occasionally visit local customers and attend trade shows once fully trained
Required Skills & Qualifications
Strong verbal and written communication skills
Customer service experience in a parts-driven, order-based, or technical environment
Ability to learn new systems, products, and processes quickly
Comfortable working with Excel and maintaining pricing or data lists
Detail-oriented with strong organizational skills
Able to manage multiple customer inquiries throughout the day
Willingness to work fully in-office
Preferred (but Not Required)
Background in parts, manufacturing, or aftermarket support
Experience with ERP systems (SAP experience is a plus; training will be provided)
Familiarity with BOMs, part numbers, or technical product structures
Experience supporting customers in an industrial or technical setting
Work Environment & Schedule
Location: In-office, full-time
Schedule: Monday–Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 2:30 PM
Limited travel may be required once fully trained, including: Occasional local customer visits
Select regional or national trade shows (1–2 trips per year)
Interview Process
Initial interview conducted virtually
Final interview conducted in person
#J-18808-Ljbffr