Retail Banker - North Palm Beach Full Time
TD Securities, North Palm Beach, Florida, United States, 33408
Overview
Work Location:
North Palm Beach, Florida, United States of America Hours
40 Pay Details
$22.50 - $29.00 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices are designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Line Of Business
Personal & Commercial Banking Job Description
The Retail Banker I is a customer liaison integral to delivering TD’s Brand promise by utilizing financial expertise and consultative advice to assist Customers with their banking solutions/needs. This role contributes to the achievement of business objectives that enable growth through identifying appropriate TD solutions that help Customers achieve their financial goals and optimize their relationship with TD. Depth & Scope Proficient in products, services and routine transactions to educate on Bank products and services to Customers and/or refer them to appropriate team member or internal Bank partners, while ensuring a positive Customer experience Requires a broad knowledge and understanding of the full product suite, services and processes of the business area, and could be characterized by low to moderate complexity/risk Establishes and nurtures Customer relationships by consistently displaying product knowledge, actively listening to Customer needs while engaging in additional conversation to identify any additional needs and offer a solution or partner referral Makes product recommendations based on Customer needs and highlights product features and benefits that support Customers Utilizes Customer relationship management tools to proactively play a key role in customer assessments, proactively identifies Customer solutions and lead-focused outbound sales activities Independently resolves customer issues, errors and problems, escalating when necessary Builds working relationships with customers and explains detailed and/or complicated information Requires full proficiency gained through job related training to perform a range of activities Participates in Customer outreach, servicing and advice activities to deliver on our unexpectedly human promise Engages in conversations with customers about loan products and facilitates the application intake Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry) Education & Experience HS Diploma or GED 1+ years' experience working with customers and/or sales in any capacity or equivalent demonstrated through volunteering, education, or military experience Teller experience preferred Must be able to complete teller training upon hire to take customer transactions Demonstrated ability to engage in customer conversations while educating them on products and services Demonstrated organization skills to handle multiple tasks in a fast-paced environment Excellent communication skills with ability to be concise, clear and consistent Demonstrated ability to schedule and prioritize work Demonstrated ability to work independently and within deadlines Sound judgment in decision making and effective problem solving Proficient in Microsoft Office Notary License (Preferred) Customer Accountabilities Delivers Legendary experience by helping customers, building relationships, and delivering service and advice Understands and supports the Bank's Customer Service Strategy; Delivers end-to-end advice: building trust with educational content & tools, providing consultative support, and proactive insights & recommendations Serves as a Customer advocate in improving customer financial confidence, providing customer resolution, and proactive tips Executes behaviors to deliver a Legendary Customer experience that is unexpectedly human Engages in lobby leadership by guiding customer flow and discovering needs Educates customers on self-service options that meet their needs May act as a point of escalation for Customer questions or concerns May perform a variety of teller transactions while monitoring fraud mitigation and adhering to policies Contributes to TD’s well-being and impact on customers and stakeholders Acts as a brand champion internally and externally Educates clients on self-service channels including digital options Brings your genuine self to each banking transaction Shareholder Accountabilities Ensures compliance with applicable guidelines and regulations (e.g., Bank Secrecy Act, Patriot Act) to minimize risk Participates in Stores daily operations to align with TD's risk framework Understands and applies operating policies and procedures Supports timely and accurate completion of business processes Escalates non-standard or high-risk transactions as necessary Ensures documentation reflects client/business intentions and complies with rules/regulations Performs due diligence to support accuracy of customer transactions Complies with Bank Code of Conduct Contributes to Operational Excellence by understanding accountability for an operationally sound location Executes with adherence to risk and control policies Employee/Team Accountabilities Participates as a team member and supports a positive work environment focused on service, quality, innovation and teamwork Continuously enhances knowledge in own area and participates in knowledge transfer Participates in performance management and development Keeps others informed about status of projects and day-to-day activities Contributes to a diverse, fair environment and acts as a brand ambassador Uses coaching feedback to improve performance Establishes relationships with partner bankers for referrals Collaborates with team members to contribute to the organization’s success Seeks opportunities to improve delivery with high attention to quality Owns career development and seeks feedback to grow Embraces change Adheres to TD’s Shared Commitments and code of conduct Supports TD’s diversity agenda and inclusive culture OCC Language Position falls within the definition of Loan Originator under Regulation Z and Mortgage Licensing Acts, with related definitions and requirements Eligibility for employment with a covered financial institution under Regulation Z Eligibility for registration as a registered mortgage loan originator with the NMLS under SAFE Act Criminal background and credit checks required by federal law Physical Requirements Domestic Travel – Occasional International Travel – Never Performing sedentary work – Continuous Performing multiple tasks – Continuous Operating standard office equipment - Continuous Responding quickly to sounds – Continuous Sitting – Frequent Standing – Frequent Walking – Occasional Moving safely in confined spaces – Occasional Lifting/Carrying (under 25 lbs.) – Occasional Lifting/Carrying (over 25 lbs.) – Occasional Squatting – Occasional Bending – Occasional Kneeling – Occasional Crawling – Occasional Climbing – Occasional Reaching overhead – Occasional Reaching forward – Occasional Pushing – Occasional Pulling – Occasional Twisting – Occasional Concentrating for long periods of time – Continuous Applying common sense to deal with problems involving standardized situations – Continuous Reading, writing and comprehending instructions – Continuous Adding, subtracting, multiplying and dividing – Continuous The above statements describe the general nature and level of work performed and are not exhaustive. They are considered essential functions for ADA purposes. Who We Are TD is a leading global financial institution and the fifth largest bank in North America by branches/stores. We serve over 27 million households and businesses worldwide. TD colleagues contribute to the Bank’s vision to Be the Better Bank and its purpose to enrich the lives of customers, communities and colleagues. Our Total Rewards Package Our Total Rewards package includes base salary, variable compensation, health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and recognition. Learn more. Additional Information We’re delighted you’re considering a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to supporting colleagues at work and at home. Colleague Development If you’re pursuing a specific career path or building certain skills, you’ll have regular career, development, and performance conversations with your manager, access to an online learning platform and mentoring programs to unlock opportunities. TD supports many career paths and helps you identify opportunities that align with your goals. Training & Onboarding We provide training and onboarding sessions to ensure you’ve got what you need to succeed in your new role. Interview Process We’ll reach out to candidates of interest to schedule an interview and will strive to communicate outcomes to all applicants by email or phone. Accommodation TD Bank is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. If you are an applicant with a disability and need accommodations, please email TD Bank US Workplace Accommodations Program with your name, best contact method, and accommodation needed to assist with the applicant process.
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Work Location:
North Palm Beach, Florida, United States of America Hours
40 Pay Details
$22.50 - $29.00 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices are designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Line Of Business
Personal & Commercial Banking Job Description
The Retail Banker I is a customer liaison integral to delivering TD’s Brand promise by utilizing financial expertise and consultative advice to assist Customers with their banking solutions/needs. This role contributes to the achievement of business objectives that enable growth through identifying appropriate TD solutions that help Customers achieve their financial goals and optimize their relationship with TD. Depth & Scope Proficient in products, services and routine transactions to educate on Bank products and services to Customers and/or refer them to appropriate team member or internal Bank partners, while ensuring a positive Customer experience Requires a broad knowledge and understanding of the full product suite, services and processes of the business area, and could be characterized by low to moderate complexity/risk Establishes and nurtures Customer relationships by consistently displaying product knowledge, actively listening to Customer needs while engaging in additional conversation to identify any additional needs and offer a solution or partner referral Makes product recommendations based on Customer needs and highlights product features and benefits that support Customers Utilizes Customer relationship management tools to proactively play a key role in customer assessments, proactively identifies Customer solutions and lead-focused outbound sales activities Independently resolves customer issues, errors and problems, escalating when necessary Builds working relationships with customers and explains detailed and/or complicated information Requires full proficiency gained through job related training to perform a range of activities Participates in Customer outreach, servicing and advice activities to deliver on our unexpectedly human promise Engages in conversations with customers about loan products and facilitates the application intake Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry) Education & Experience HS Diploma or GED 1+ years' experience working with customers and/or sales in any capacity or equivalent demonstrated through volunteering, education, or military experience Teller experience preferred Must be able to complete teller training upon hire to take customer transactions Demonstrated ability to engage in customer conversations while educating them on products and services Demonstrated organization skills to handle multiple tasks in a fast-paced environment Excellent communication skills with ability to be concise, clear and consistent Demonstrated ability to schedule and prioritize work Demonstrated ability to work independently and within deadlines Sound judgment in decision making and effective problem solving Proficient in Microsoft Office Notary License (Preferred) Customer Accountabilities Delivers Legendary experience by helping customers, building relationships, and delivering service and advice Understands and supports the Bank's Customer Service Strategy; Delivers end-to-end advice: building trust with educational content & tools, providing consultative support, and proactive insights & recommendations Serves as a Customer advocate in improving customer financial confidence, providing customer resolution, and proactive tips Executes behaviors to deliver a Legendary Customer experience that is unexpectedly human Engages in lobby leadership by guiding customer flow and discovering needs Educates customers on self-service options that meet their needs May act as a point of escalation for Customer questions or concerns May perform a variety of teller transactions while monitoring fraud mitigation and adhering to policies Contributes to TD’s well-being and impact on customers and stakeholders Acts as a brand champion internally and externally Educates clients on self-service channels including digital options Brings your genuine self to each banking transaction Shareholder Accountabilities Ensures compliance with applicable guidelines and regulations (e.g., Bank Secrecy Act, Patriot Act) to minimize risk Participates in Stores daily operations to align with TD's risk framework Understands and applies operating policies and procedures Supports timely and accurate completion of business processes Escalates non-standard or high-risk transactions as necessary Ensures documentation reflects client/business intentions and complies with rules/regulations Performs due diligence to support accuracy of customer transactions Complies with Bank Code of Conduct Contributes to Operational Excellence by understanding accountability for an operationally sound location Executes with adherence to risk and control policies Employee/Team Accountabilities Participates as a team member and supports a positive work environment focused on service, quality, innovation and teamwork Continuously enhances knowledge in own area and participates in knowledge transfer Participates in performance management and development Keeps others informed about status of projects and day-to-day activities Contributes to a diverse, fair environment and acts as a brand ambassador Uses coaching feedback to improve performance Establishes relationships with partner bankers for referrals Collaborates with team members to contribute to the organization’s success Seeks opportunities to improve delivery with high attention to quality Owns career development and seeks feedback to grow Embraces change Adheres to TD’s Shared Commitments and code of conduct Supports TD’s diversity agenda and inclusive culture OCC Language Position falls within the definition of Loan Originator under Regulation Z and Mortgage Licensing Acts, with related definitions and requirements Eligibility for employment with a covered financial institution under Regulation Z Eligibility for registration as a registered mortgage loan originator with the NMLS under SAFE Act Criminal background and credit checks required by federal law Physical Requirements Domestic Travel – Occasional International Travel – Never Performing sedentary work – Continuous Performing multiple tasks – Continuous Operating standard office equipment - Continuous Responding quickly to sounds – Continuous Sitting – Frequent Standing – Frequent Walking – Occasional Moving safely in confined spaces – Occasional Lifting/Carrying (under 25 lbs.) – Occasional Lifting/Carrying (over 25 lbs.) – Occasional Squatting – Occasional Bending – Occasional Kneeling – Occasional Crawling – Occasional Climbing – Occasional Reaching overhead – Occasional Reaching forward – Occasional Pushing – Occasional Pulling – Occasional Twisting – Occasional Concentrating for long periods of time – Continuous Applying common sense to deal with problems involving standardized situations – Continuous Reading, writing and comprehending instructions – Continuous Adding, subtracting, multiplying and dividing – Continuous The above statements describe the general nature and level of work performed and are not exhaustive. They are considered essential functions for ADA purposes. Who We Are TD is a leading global financial institution and the fifth largest bank in North America by branches/stores. We serve over 27 million households and businesses worldwide. TD colleagues contribute to the Bank’s vision to Be the Better Bank and its purpose to enrich the lives of customers, communities and colleagues. Our Total Rewards Package Our Total Rewards package includes base salary, variable compensation, health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and recognition. Learn more. Additional Information We’re delighted you’re considering a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to supporting colleagues at work and at home. Colleague Development If you’re pursuing a specific career path or building certain skills, you’ll have regular career, development, and performance conversations with your manager, access to an online learning platform and mentoring programs to unlock opportunities. TD supports many career paths and helps you identify opportunities that align with your goals. Training & Onboarding We provide training and onboarding sessions to ensure you’ve got what you need to succeed in your new role. Interview Process We’ll reach out to candidates of interest to schedule an interview and will strive to communicate outcomes to all applicants by email or phone. Accommodation TD Bank is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. If you are an applicant with a disability and need accommodations, please email TD Bank US Workplace Accommodations Program with your name, best contact method, and accommodation needed to assist with the applicant process.
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