Customer Service Representative
Hornet Staffing, Inc, a GEE Group company, Vandalia, Illinois, United States, 62471
Customer Service and Operations Coordinator
National Transportation and Logistics firm hiring a new team member in the Vandalia area of Illinois!
Onsite role supporting the operations department, excellent junior level role!
Monday to Friday 8am to 4:30pm
Pay Rate: $18hr
The Customer Service Coordinator will interact with both external and internal customers to process orders and answer/resolve inquiries about processing orders, products, and services.
1-2 years of Manufacturing/Distribution office and customer support experience required
GED/HS diploma required, pass background check and drug screen a must
Responsibilities
Maintain positive and professional relationships with customers and all internal staff Understand and follow all company policies Process customer orders according to their specific requirements and the established company policies Handle in house questions or issues between Customer Service and all other functional areas Receive customer concerns to resolve or communicate to other appropriate areas for resolution Appropriately record details of customer transactions or interactions Observe utmost confidentiality in all interactions with manager, peers and customers
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Maintain positive and professional relationships with customers and all internal staff Understand and follow all company policies Process customer orders according to their specific requirements and the established company policies Handle in house questions or issues between Customer Service and all other functional areas Receive customer concerns to resolve or communicate to other appropriate areas for resolution Appropriately record details of customer transactions or interactions Observe utmost confidentiality in all interactions with manager, peers and customers
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