Swift7 Consultants
Overview
We are currently seeking a
Customer Service Trainer
to lead the development and delivery of training programs that ensure our customer service teams provide exceptional support. The ideal candidate will bring a passion for coaching, a talent for communication, and a deep understanding of customer service strategies. Responsibilities
Design, implement, and update customer service training programs Deliver engaging in-person and virtual training sessions Evaluate training effectiveness and make improvements based on feedback and performance metrics Support onboarding and continuous education for customer service representatives Collaborate with leadership to identify skill gaps and training needs Maintain detailed training documentation and manuals Monitor compliance with quality standards and company procedures Qualifications
Proven experience as a trainer, preferably in a customer service or call center environment Strong presentation, coaching, and interpersonal communication skills Ability to develop and deliver instructional materials effectively Proficient in using training tools and platforms (e.g., LMS, video conferencing, etc.) Excellent time management and organizational skills Bachelor’s degree in Communications, Business, Human Resources, or a related field preferred Benefits
Competitive salary ($52,000 - $59,000 annually) Opportunities for professional growth and internal advancement Supportive team culture focused on collaboration and development Paid time off, holidays, and wellness days Health, dental, and vision insurance packages Ongoing training and certification opportunities
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We are currently seeking a
Customer Service Trainer
to lead the development and delivery of training programs that ensure our customer service teams provide exceptional support. The ideal candidate will bring a passion for coaching, a talent for communication, and a deep understanding of customer service strategies. Responsibilities
Design, implement, and update customer service training programs Deliver engaging in-person and virtual training sessions Evaluate training effectiveness and make improvements based on feedback and performance metrics Support onboarding and continuous education for customer service representatives Collaborate with leadership to identify skill gaps and training needs Maintain detailed training documentation and manuals Monitor compliance with quality standards and company procedures Qualifications
Proven experience as a trainer, preferably in a customer service or call center environment Strong presentation, coaching, and interpersonal communication skills Ability to develop and deliver instructional materials effectively Proficient in using training tools and platforms (e.g., LMS, video conferencing, etc.) Excellent time management and organizational skills Bachelor’s degree in Communications, Business, Human Resources, or a related field preferred Benefits
Competitive salary ($52,000 - $59,000 annually) Opportunities for professional growth and internal advancement Supportive team culture focused on collaboration and development Paid time off, holidays, and wellness days Health, dental, and vision insurance packages Ongoing training and certification opportunities
#J-18808-Ljbffr